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"Terminating current operations" when there should not be any operations

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Beginner
Posts: 1
Comments: 3

Hello,

I use Acronis True Image to do backups once a week, on Monday.  That's the only day there should be an "operation".  But multiple times over the past few weeks I have gotten the following message when I shut down my computer (which I do every night): " Acronis true image is terminating the current operations, please wait. The computer will be turned off automatically in about 2 minutes." 

Note, I've been running my once a week backups for probably 2 years with this program and i never got this message before, so I have no reason to believe that this is normal behavior/what the program *should* be doing every single night. 

My conclusion is that whatever Acronis true image is doing, it should not be doing it... there should be no current operation.  Acronis Nonstop Backup Service is stopped, so it's not that.  The only running service is Acronis Scheduler2 Service, which I assume I need in order for it to know when it is time to do my Monday backups. 

Does anyone know what Acronis is doing and how to get it to stop while still retaining my ability to have a scheduled backup each week?

Thank you. 

1 Users found this helpful
Legend
Posts: 73
Comments: 16452

Welcome to these public User Forums.

There were some known issues with this type of terminating operations message which were either fixed in the final version for ATI 2017 or else fixed in ATI 2018 or later versions.

The final build version for ATI 2017 was build 8058 (or 6209 for the 2017 New Generation product), which will be shown on the Account page of the main ATI GUI.

The only suggestion to offer to you is to download the Acronis Scheduler Manager program (link in my signature) - run this as Administrator and then use it to clean out all current scheduled task entries for ATI.  To do this, first type get list in the Scheduler Manager window to get an idea of how many task are found, then type task zap to clear all scheduled tasks, then exit the window.

After doing the above, you will need to reset the schedule for your regular weekly backup task in the main ATI GUI then check whether you continue to see the terminating message further?

Beginner
Posts: 1
Comments: 3

Thank you.  I checked, and I do have the latest version of AIT 2017.

I did the "get list" thing and I don't understand what I'm seeing.  I have 5 tasks that start out ~TrueImageHomeNotify* /dummy /script:.  I have two start refer to the TIH folder, ga_service.exe and ga_service.exe /ransomware - a description which makes me a little nervous.  Then there's TrueImageMonitor.exe /shutup.  These are all under my user account.  Then there's one that's under the system account, prl_stat.exe for_scheduler.

Before I task zap them all... do they look legit to you??

Thank you.

Legend
Posts: 73
Comments: 16452

All the get list entries sound fine to me including the ransomware one which comes from the Acronis Active Protection component.  Any of the required task entries will be automatically recreated after being zapped when ATI is restarted.

Beginner
Posts: 1
Comments: 3

OK thanks.  One more thing.  I am reluctant to zap right now because I've found that anytime anything goes wrong with my backup (e.g., the drive fills up so the backup stops, or something is wrong with my network and the backup stops... probably other things too), it starts back with a full backup again.  A full backup is very big for me and takes a long time; I do one full followed by 5 differentials.  Do you know any way to tell it, when I recreate the schedule, to find the existing full and continue to do differentials until it's "time" to do the next "full"?  I believe, each time, that I am doing this but... it never seems to work...

Thank you!

Legend
Posts: 73
Comments: 16452

Zapping the scheduled tasks shouldn't cause any change to your backup scheme so shouldn't cause it to revert to making a new full backup - that normally happens when you change such as the automatic cleanup settings, or the number of incrementals before a new full etc.

Leave this until your next backup is due to be a new Full one if that would be easier to manage.

Beginner
Posts: 1
Comments: 3

OK thanks!!

Beginner
Posts: 1
Comments: 12

gpedit.msc, Computer Configuration, Windows Settings, Command Files, Shutdown, Add:

File: net

Parameters: stop acrsch2svc

Forum Member
Posts: 2
Comments: 32

Hi there. :)

Excuse me for tagging on to this thread. I only found your thread after searching Google for some information regarding the command line which included 'TrueImageHomeNotify* /dummy /script:' 

I thought.. this looks interesting so read on. Then I see the last post from @Juan Garcia Garcia 

@Juan Garcia Garcia I do not mean to offend so please forgive me if I'm wrong... but the way it's written, your post looks very much like spam. 

Forum Member
Posts: 2
Comments: 32

Thank you @E Bass and @Steve Smth I have picked up some very useful information from the thread.. :)