TrueImage 2017 Installation Failed

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Wayne Dawson
Beginner
Posts: 1
Comments: 0

I'm trying to install TrueImage 2017 on a new Panasonic laptop.  It fails to install with an error message saying "The request is not supported."  It gives a link to the knowledgebase but it says there isn't any information right now.  I've tried installing on a different computer with the same install program and it installs fine.  Both systems have I5 processors and 8gig of ram and the same build of Windows 10 Pro (Ver 2004, build 19041.572).  Below is the error details from the install failure.

 

Fri, 10/23/2020 - 15:02
Products: TrueImage 2017
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Steve Smith
Legend
Posts: 106
Comments: 26740
mvp

Wayne, welcome to these public User Forums.

See KB 46710: Acronis True Image: Installation Fails in Windows - for common issues.

Sat, 10/24/2020 - 09:59

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