TrueImage 2017 Installation Failed

Thread needs solution
Wayne Dawson
Beginner
Posts: 1
Comments: 0

I'm trying to install TrueImage 2017 on a new Panasonic laptop.  It fails to install with an error message saying "The request is not supported."  It gives a link to the knowledgebase but it says there isn't any information right now.  I've tried installing on a different computer with the same install program and it installs fine.  Both systems have I5 processors and 8gig of ram and the same build of Windows 10 Pro (Ver 2004, build 19041.572).  Below is the error details from the install failure.

 

Fri, 10/23/2020 - 15:02
Products: TrueImage 2017
0 Users found this helpful
Steve Smith
Legend
Posts: 105
Comments: 25008
mvp

Wayne, welcome to these public User Forums.

See KB 46710: Acronis True Image: Installation Fails in Windows - for common issues.

Sat, 10/24/2020 - 09:59

Acronis Links  :  Acronis Scheduler Manager  :  Acronis VSS Doctor  :  Backup Archive Compatibility  :  Cleanup Tool (ATIH 2010-2021) : Cloning Disks  :  Contact Acronis Support  :  Difference between Backup and Disk Clone 

MVP Assistant (Log Viewer) & MVP Custom PE Builder available from Community Tools page.
Acronis True Image User Guides available from Product Documentation page.
imTranslator for quick translation of language posts.

Note: Please do not expect any instant reply for private messages as I am often unable to access these due to forum timeout errors!

Products: Acronis True Image 9.0 - 11.0, 2009 - 2021  Disk Director 12.5 Acronis Revive