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Two C: drives are found inside the System Restore

Beginner
Posts: 1
Comments: 2

Hello,

I have an issue with the Windows System Protection every time I do a full system restore to the same hardware (CPU, GPU, motherboard and SSD drive).

After system restore, two C: drives are found inside the System Restore. One turned off and one said drive not found.

My system has one SSD drive with one partition. The partition structure is GPT. The OS is Windows 10 [version 1703 (OS Build 15063.608) ]. I use Acronis True Image 2017, Build 8058.

I notice that Mike had the same issue with Acronis True Image 2015. Link:
https://forum.acronis.com/forum/acronis-true-image-2015-forum/system-protection-turned-after-restore

Is it a known issue ;

Thank you,

Lefty

Legend
Posts: 45
Comments: 14896

Lefty, welcome to these User Forums.

I have seen the same duplicate drives shown in System Protection on my own computers and the circumvention given in the old post has resolved this, i.e. disabling on the drive causing it to disappear.

I don't remember this being caused by doing an Acronis recovery / restore but it has been some time since so can't be 100% certain!

Acronis True Image defaults to excluding the System Volume Information folders (where the System Protection information is stored), so if you are restoring that information, this could contribute to seeing this problem?

Another possible cause is if you are not restoring the disk signature from the backup image file when doing a recovery and thus have a different disk signature to that recorded in the OS information that was recovered.

One last comment, Windows 10 defaults to disabling System Protection on install, so it seems that Microsoft are trying to wean users away from using this function of the OS...!

Beginner
Posts: 1
Comments: 2

Hello Steve, thank you for the comments.

I had the same thought about the disk signature. But because my disk use GUID Partition Table, there is no option (check box) to recover disk signature during Acronis Restoration. To be certain, I checked my disk signature before and after the restore (using DiskPart Command Line option "uniqueid disk") and found no difference.

I didn't had change the default setting which is to exclude the System Volume Information from the Disk Backup.

So, the problem maybe disappear when I include the System Volume Information during the backup. Please correct me if I misunderstand this.

 

Legend
Posts: 45
Comments: 14896

Lefty, sorry but I was saying that the problem could possibly be caused if you were restoring System Volume Information which is excluded by default by ATI as these folders are not really needed for recovery.

If you are using the default exclusions, then please don't change these - including System Volume Information could cause your backup size to increase significantly depending on whether you have a lot of system restore points or other snapshot data held in those folders.

I would say that the circumvention to resolve this problem is very easy to perform should you see the issue again.

Beginner
Posts: 1
Comments: 2

I am using the default exclusions. Yes, I followed the circumvention given in the old post and the problem is resolved. Everything looks OK.

Thanks!

Forum Member
Posts: 1
Comments: 36

I have the same issue on Windows 10 laptop with 1 SSD disk with only C and second disk with data.

I use Acronis True Image 2019 .

I wanted to return to a previous restore point and got message as shown in enclosed screenshot.

I continued with the one C drive selected.

I did the system restore because I installed a program that didn't work. I had made a restore point before installing it.

After system restore the program is still there.

So system restore does not work!!!

I followed the circumvention given in the old post and the problem is resolved.

Could you direct me to the circumvention mentioned here?

 

Note : I would never have thought that this could be caused by Acronis but found this thread googling my problem.

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Legend
Posts: 45
Comments: 14896

Danielle, sorry but I do not agree that this issue is being caused by Acronis True Image unless you have been restoring the Windows System Volume Information folders from an Acronis backup without doing a full restore of the whole OS drive.

I have seen this error on my own computers at times and as far as I am aware, this is a Windows issue where it gets muddled over changes to disk partitions or signatures.

My normal approach to resolving the issue is to turn off System Protection for both copies of the duplicate drive, then restart the computer, before turning it back on again for the correct drive then shown.

Forum Member
Posts: 1
Comments: 36

Thx for the quick response Steve.

I have not said the issue was caused by Acronis. I said I stumbled on this thread whilst googling to explain why I asked the question here.

Anyway : Your approach did the thing. The unexisting C drive is now gone.

But:

When I turned off system protection I got a message that all the old restore points would be deleted. Bad news because I wouldn't be able to the restore point that I wished to return to.

However after restarting system protection for the C drive I did see the old restore points.

But : I did a system restore to the last restore point (before I installed the program I want to get rid of) and the program is still there.

So - System restore seems not to work.Could it be that the double C drive caused bad restore points???
Probably this was caused by the last Windows update. I ran it on 14/2.

 Do you have any comment on this?

 

Forum Member
Posts: 1
Comments: 36

 Just checked System restore : The unexisting C drive is back. So system Restore did something!!!????

Will again try your method and see what happens further on

Legend
Posts: 45
Comments: 14896

But : I did a system restore to the last restore point (before I installed the program I want to get rid of) and the program is still there.

So - System restore seems not to work.Could it be that the double C drive caused bad restore points???

Sorry, this is not my area of expertise other than as a Windows user.  Microsoft decided to turn off System Protection for some users with Windows 10 see webpage below:

How to Enable System Restore (and Repair System Problems) on Windows 10

I have not used System Restore / Protection for a long time having regular backups with Acronis True Image that I can recover from, if needed.

I am not convinced that System Protection will always capture all changes made by some programs when they are installed, and this in turn may be dependent on how much drive space is allocated for System Protection to use to store its restore points.

Forum Hero
Posts: 43
Comments: 6451

If you restore back to a point before the changes were made, the changes won't exist and you'll have to make them again.

This is definitely a windows issue. It can happen on systems where Acronis is not installed too.

Here's a sample Windows 7 forum about it with similar advice provided by Steve

https://www.sevenforums.com/general-discussion/327877-missing-drives-system-restore.html

Forum Member
Posts: 1
Comments: 36

Thx to all for the help.

I know I could use Acronis for regular images but I find system restore is a bit quicker and tend to use that when installing a new program.

I do make Acronis images now and then (depending on the quantity of changes made on my system). I also keep a log of all changes made so that - when I return to a previous image I can redo the things that were OK.

Never had issues with system restore in the past. My issues started with Windows 10 - as did many others.

Forum Hero
Posts: 43
Comments: 6451

Use whatever works.  I had pretty good luck with Windows restore in the past too.  Where it kept letting me down was that it would fill the disk and not cleanup like it was supposed to and I wouldn't realize it hadn't been backing up for days or weeks until I went in and manually cleaned it up.  Microsoft just kind of abandoned Windows backup and am surprised it still exists in Windows 10.  It's functional, but not great. As long as it's working for your needs though, that's all that matters.