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Unable to connect to my wireless network using ATI Rescue Media

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Beginner
Posts: 2
Comments: 5

Hello,

I tried to restore a backup from my WD My Cloud EX2 Ultra NAS Devise using the True Image Rescue media with no success. After booting up with the ATI Rescue media I proceeded to go the the Network Option menu item and select my wi fi network whick then displayed a text box to enter my PSK key. I entered my key but received a error message, "The entered credentials are incorrect, or the authenication request has timed out." so I tried again and this time received a different error, " Network configuration parameters are not valid". Would anyone know how I can connect to my wifi network to get access to my backups using the Rescue Media? Your help would be much appreciated.

Thanks,

Karl

 

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Forum Hero
Posts: 68
Comments: 8244

#1

Not sure, can you plug the system into an ethernet port in the mean time? - recovery should go much faster and will alleviate wireless issues as well.  

Is your wireless network limited to the # of IP's it will hand out or does it have a reservation that may be blocking the recovery media because it is reporting as a different system to the router?  I would at least test with a physical connection to make sure you can connect to the network (physical to the router/switch... which should then allow you to communicate with the My Cloud from there). 

 

Beginner
Posts: 2
Comments: 5

#2

Hello,

I'm only running wireless at this moment with my NAS device. I'm not only using it for backups so to use it wired would not suit me currently as my resisdence is not wired for ethenet connectivity. for all my internal devices, I'm using DHCP static mappings which is configured using my pfSense firewall PC.

All I know at this moment is when booting up with the ATI rescue media and selecting network option i can see both my 2.4g and 5g networks. I have no idea why it won't connect.

My network is working fine. Once i boot into Windows 10 and use ATI, I can backup to my WD device and recover my partition backups from my WD device.

 

 

 

 

 

 

 

Forum Hero
Posts: 68
Comments: 8244

#3

I can only suggest that you submit feedback with a system report at this time and see how Acronis responds.  I haven't tested the wireless function yet.

In the interim, I'm not saying you would always ahve to be be connected physically for media consumption, but only when backing up and/or recovering.  Even the fastest wireless connection is not going to be 1/2 as fast as a wired Gbps connection, but I realize this is outside of what you want to do, but will allow you to backup and recover more quickly in the meantime. 

What type of encryption are you using on your network (AES, TKIP or AES+TKIP?   Are you using WPA or WPA2?)

Beginner
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Comments: 5

#4

I'm using AES encryption and security type WPA2

Forum Hero
Posts: 68
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#5

I'll see if I can get around to testing in my environment tonight.  I use an ASUS AC-1900 (t-mobile re-branded AC-68U) with a WPA2 / AES key. Never tried to backup or restore wirelessly with recovery media so am curious now too. 

Forum Hero
Posts: 36
Comments: 7580

#6

Since you have a dual band router it might be that the boot media is attempting to connect to say the 5g connection and you supplied authentication key for the 2.4g connection.

Beginner
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Comments: 5

#7

On the wifi network screen, I have the option to select either the 2.4 or 5 gig bandwidth. Both use the same key

Forum Hero
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#8

I would like to help here but unfortunately I am away from my environment at present so cannot give it a try myself.  Hopefully Bobbo can come up with something.

Forum Hero
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Comments: 8244

#9

The default Linux bootable media from Acronis 2017 v5554 doesn't find the wifi device on my ASUS T200 at all.  On my Dell E6440, using 64-bit UEFI mode, it also does not find the internal wireless at all.  However, I forced it to use the 32-bit version (modified the efi.xml to point to the 32-bit kernel) and that does detect the internal wireless of the Dell.  However, even though it lists is as an option, it shows that the wireless is disabled, but it's not - I have it enabled in the bios and the Dell wireless switch is set to on. I suspect the wireless drivers just aren't very current in the Linux bootable enviornment.  Honestly, I didn't even know the Linux rescue media could connect to wireless as I had never seen it detect any of my internal wireless adapters before.  The only way I've had wireless success is using custom WinPE SE builder that embeds PE Network Manager and a barrage of wireless drivers for Windows PE.  

Frequent Poster
Posts: 4
Comments: 560

#10

Karl, if you have access to Windows on the computer where you want to perform the recovery, you can try creating a custom WinPE-based media with Acronis True Image 2017 on it using instructions and tools from Mustang.

If you are ready to help us with the investigation of the issue under standard Linux-based rescue bootable environment, please open a support ticket here.

Regards,

Slava

Beginner
Posts: 0
Comments: 2

#11
Bobbo_3C0X1 wrote:

Not sure, can you plug the system into an ethernet port in the mean time? - recovery should go much faster and will alleviate wireless issues as well.  

Is your wireless network limited to the # of IP's it will hand out or does it have a reservation that may be blocking the recovery media because it is reporting as a different system to the router?  I would at least test with a physical connection to make sure you can connect to the network (physical to the router/switch... which should then allow you to communicate with the My Cloud from there). 

I was really looking for some info on this, thanks