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Unable to mount image.

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Been having some issues with my images. Fails on restore, which seems very typical. KB links they sent refers to mounting the image and conduct a check disk on the partition in question. Problem is the image fails to mount to run the scan. This is rather disappointing. The fault solely lies with me as I put too much faith in the product. 

Any suggestion? I can actually browse the image files in windows. Just not sure why it won't mount.

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Bill, only backups of disks & partitions can be mounted and even then these are always in read only status, so running check disk cannot effect any changes to any issues identified.

If you are able to browse the image files in Windows, then that gives you the option of being able to use Copy & Paste to grab any vital / important files & folders.