Unable to restore disk or partition.

I'm wanting to restore a recent backup of a Windows 10 OS; it's 64bit Pro. Have had Acronis installed since 2017 and never needed to use is until now. When attempting to recover either an entire disk or a particular partition from a recent backup, the program will restart and a screen with a progress bar appears along with the word, "Preparing". The progress bar does not indicate any progress at all; the only thing I'll see is "..." "..." "..." for 5 or so minutes before the programs reboots my PC and I'm left with what I'd started with, i.e., no restoration or recovery. For what it's worth, I've tried recovering the entire disk which in addition to Windows, includes miscellaneous partitions; recovery, UEFI, etc. Tried recovering just the "C" (Windows) partition... no luck there, either. After starting the recovery, my PC will reboot and and again, all it does is display "Preparing" and "..." "..." "..." until it my PC reboots back into Windows.  ??? Thanks!!