2018 OEM True Image Clone Disk to SSD Gives IRQL less not equal after installing new drive
Trouble is with 5 year old Dell OptiPlex 3011 All in One running W7 Pro.
I'm using the Dell SSD upgrade kits with 256GB SSD and True Image OEM to clone the existing SATA drive to a USB enclosure, then removing the SATA and installing the SSD as the only drive. Cloning process works with no errors and shuts down PC. After installing the new SSD, everything boots very fast, gets to the domain login screen (still looking good) then after a few seconds, crashes with the IRQL less not equal BSOD. Cannot boot safe mode to troubleshoot. Funny thing is with the one year newer Dell OptiPlex 3020s, basically same hardware and OS, I have not had any trouble at all and it works perfectly.
Tried running disk check, cleanup, re-cloning and on two different 3011 machines, I get the same result every time. The only other clue is on the newer OptiPlex 3020s that upgrade just fine, there is a message after first boot that mentions restarting your PC to install an update (perhaps a driver for the SSD?).
Thanks in advance for your help,
Ralph, welcome to these User Forums.
Your topic has only just shown up in the forums so not sure if you have made any further progress with this issue since you posted 4 days ago?
I am not aware of any issues with using cloning that should give rise to the BSOD when booting from the cloned drive, and it sounds as if the clone process was successful prior to this point?
I have never used the OEM versions of ATI so not sure what restrictions of features these offer, but would normally suggest trying the alternative method of using Backup and Recovery instead of cloning, to see if this makes any difference?
With Backup you would make a full disk backup image of your original source drive to an external backup drive, then after creating the Acronis bootable Rescue Media - boot from the media (using the same BIOS mode as used by your Windows 7 Pro OS as shown by the msinfo32 command) and Recover or Restore the backup image to the new SSD installed in place of the original drive.
For any of these operations, it is recommended to capture a copy of the Log produced by ATI while still in the application, so that any information there can be reviewed later. For the bootable media the log data does not survive a restart of the computer.
If you can provide the full BSOD error code data or screen shot of the same, this may throw more light on what the cause is?
Thanks Steve--I have not tried anything since I created this this thread, so when I attempt it again I will try to post the BSOD message. I'm going to try the backup/recovery suggestion since although it may be a bit more effort than a straight up clone disk, it probably is faster than a complete clean install to the new SSD! Thanks again.
Your comment about 2 different same model machines caught my eye. This would indicate to me either a device driver issue (outdated) or a hardware fault (same peripheral on both machines likely USB attached).
I would try a clean boot of Windows on the machine first to see if that clears the error. If it does then I would run Windows update during that boot. Following that I would enable the previous disabled items of the clean boot one at a time until I found the offender.
I am providing a link on how to perform a clean boot for your convenience. CLEAN BOOT
That is very helpful sir and thanks for the insights. Thought it might be driver related but was not sure on how to pursue...