Acronis 2018 on Windows 11: Installation failed

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Jacob Salomon
Beginner
Posts: 1
Comments: 1

Greetings, y'all.

I have a pretty new HP laptop with insane SSD and memory capacity.  First commercial software I installed was Norton and the next target is Acronis TrueImage, wherein I have it installed on 2 other laptops (Windows 10 & Windows 7).  I logged in to Acronis and downloaded it.  Results:

  1. An Acronis blue dialog box just saying [Installation Failed] and inviting me to [View Details]
  2. When I click for the details, I get directed to a sparse web page with a link to Acronis support but. more important, the message:  
    Error details: The request is not supported
  3. (What request?)
  4. An error box which I have snipped but only as a graphic:
    image 981

Well, I recognize the .tib as the suffix of backup files.  But what in blazes is the security setting that's thwarting a perfectly legitimate installation?

As I write this it occurs to me that perhaps I should have run the installation with elevated privileges but it wasn't a problem installing Norton.

Ideas, anyone?

Thanks much!

-- JS

Mon, 12/05/2022 - 21:15
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Steve Smith
Legend
Posts: 110
Comments: 28792
mvp

Jacob, welcome to these public user forums.

You will need to turn of Windows Core Isolation / Memory Integrity feature before installing ATI 2018 then see the information below for how to rename tib.sys to allow Core Isolation to be re-enabled.

This is a known issue and only resolved by Acronis in the latest build 40107 version of Acronis Cyber Protect Home Office which now offers a Custom Install option where users can now elect not to install the 'Try&Decide tool' feature (which brings the tib.sys driver to Windows).

For users of older versions of Acronis, see forum topic: Incompatible Driver(s): tib.sys? | Acronis Forum for information on how to circumvent the issue by renaming tib.sys to such as tib.~sys or by removing the associated registry entry at HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\tib

Note: you may need to do a Safe mode start of Windows to action the above options.

Tue, 12/06/2022 - 20:40

Acronis Links  :  Acronis Scheduler Manager  :  Acronis VSS Doctor  :  Backup Archive Compatibility  :  Cleanup Tool (All versions) : Cloning Disks  :  Contact Acronis Support  :  Difference between Backup and Disk Clone : Repair program / settings

MVP Assistant (Log Viewer) latest version see pinned topic in ACPHO forum page.
MVP Custom PE Builder available from Community Tools page.
Acronis True Image User Guides available from Product Documentation page.
imTranslator for quick translation of language posts.

Products: Acronis True Image 9.0 - 11.0, 2009 - 2021  Disk Director 12.5 Acronis Revive
Jacob Salomon
Beginner
Posts: 1
Comments: 1

Thanks, Steve.

I marked this as a solution.  Just as an interesting (IMHO) addendum:

Before I tried to install ATI I had also tried to install IOBit-Unlocker and encountered a similar "Incompatible driver" error.  Unfortunately, I did not understand the nature of the problem.  Then, upon encountering the clearer message with ATI, I took the advice and shut off Core Isolation.  This allowed me to install ATI as well as IOBit-Unlocker.

And then I was unable to turn Core Isolation back on; the incompatible driver was still there.  Your solution taught me that tib.sys was not necessary to the ATI application. I renamed tib.~sys and restarted.

Interestingly enough, for IOBit-Unlocker, the Core Isolation is still a compatibility problem, only now it's IObitUnlocker.sys.  I may just give up on Unlocker 'cause that driver is the heart of the utility.  But now I'm venturing off-topic.  (BTW IObitUnlocker is a file menu add-on; it finds which process has a file open and kills it so you can move.rename/remove the file.)

Again, Steve, thanks MUCH for your help.

-- JS.

Wed, 12/07/2022 - 22:11