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Acronis True Image 2108 does not creating backup after upgrade W7Pro to W10Pro.

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Beginner
Posts: 1
Comments: 0

Hi, I`ve got a problem. I use Acronis 2018, now I`m using W10Pro OS (upraded from W7Pro) where Acronis could`t make a backup ... Now I`m trying a trial version 2020, but still is a problem.

When I used old W7Pro on this laptop, Acornis makes a backup with no problems. Problem starts after upgrade to W10.

I click to make a backup ... Acronis says Preparing Data ... and making 26 mb file and do nothing more.

When I`m trying Tru Image 2020 Acronis says Preparing Data ... and do nothing ... 

I think the problem is with access to Disk, because I can't check disk via chkdsk. At event log:

Chkdsk was executed in scan mode on a volume snapshot.  

Checking file system on C:
The type of the file system is NTFS.

A snapshot error occured while scanning this drive. You can try again, but if this problem persists, run an offline scan and fix.

It`s event no. 26226

How reapair this ?

Martin

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0 Users found this helpful
Legend
Posts: 99
Comments: 21411

#1

Martin, welcome to these public User Forums.

Please download the Acronis VSS Doctor tool (link in my signature) and run this standalone tool on your computer to see what issues it identifies?  If it offers to resolve problems, then let it do so.