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ATI Exclusion List Ignored

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Beginner
Posts: 3
Comments: 18

This is a new problem, starting earlier this week - two days ago. My primary & reserve backups, which were always around 30-31 gigs, went way up in size - the primary to about 38 gigs, and the reserve around 42. Those two were always about the same size. I found that the files which are supposed to be excluded are now being included.

Earlier today I did a clean install to see if the problem would go away, but it did not. I uninstalled ATI 2018, used your cleaner, and installed a new copy.

The exclusion list is in the script, and in the two log files I've looked at. Having hiberfil.sys, swapfile.sys, pagefile.sys, and the System Volume Information folder suddenly added to the backup would explain the size difference, but the question for me is "Why now?" I've been using ATI since 2011 and Windows 10 for over a year. Windows Update reports no new updates since June 27th.

Here's the script:

<?xml version="1.0" encoding="UTF-8" ?>
<batch>
    <version>1.0</version>
    <uuid>18D7DC06-3B02-45BE-8385-7970C331FA6B</uuid>
    <display>Dell 5765</display>
    <priority>normal</priority>
    <stage>
        <before>
            <user_command>
                <command enabled="false" hidden_flag="false" mode="backup" skip_result="false" terminal_flag="false" wait_for_end="true">C:/Program Files/CCleaner/CCleaner64.exe</command>
                <parameters>/AUTO</parameters>
                <work_directory>C:/Program Files/CCleaner</work_directory>
            </user_command>
        </before>
        <operations>
            <backup check_after="true" notarize_files="false">
                <reserve_backup_copy format="tib" need_reserve_backup_copy="true">
                    <volume_location device_instance_id="" uri="G:\Acronis Backups\" volume_id="0" />
                </reserve_backup_copy>
                <antivirus_check_common_options default_action="abort" enabled="false" scan_archives="false" scan_boot_records="true" scan_cookies="false" scan_mail="true" scan_no_heuristics="false" scan_not_recursive="false" scan_processes="true" scan_programs_only="false" scan_registry="false" try_update="false" />
                <media_builder_options destination="" enabled="false" />
                <archive_options check_network_timeout="false" computer_id="4A5017D2-2026-46F4-AB51-FC90EBAFBCAE" id="5149355973297804739" network_timeout="0" split_archive="false">
                    <volumes_locations>
                        <volume_location device_instance_id="STORAGE\VOLUME\{B635D134-0DC1-11E7-97A9-806E6F6E6963}#000000C3C87D7C00" uri="E:\Acronis Backups\Dell 5765_full_b1_s1_v1.tib" volume_id="1187165438" />
                        <volume_location device_instance_id="STORAGE\VOLUME\{B635D134-0DC1-11E7-97A9-806E6F6E6963}#000000C3C87D7C00" uri="E:\Acronis Backups\@task@.tib" volume_id="0" />
                    </volumes_locations>
                </archive_options>
                <common_options allow_multi_volume_snapshot="false" allow_reset_archive_bit="false" app_settings_backup="false" chassis="10" description="" entire_pc="false" exclude_by_mask="true" exclude_hidden="false" exclude_system="false" execution_count="2" fast_incremental="true" ignore_encryption="false" increment_type="full" linked_id="5149355973297804739" nonstop_backup="false" ocb="false" rotation_count="0" rotation_scheme="3" skip_security="false" smart_backup="false" snapshot_mode="vss">
                    <file_mask pattern="hiberfil.sys" />
                    <file_mask pattern="pagefile.sys" />
                    <file_mask pattern="$Recycle.Bin" />
                    <file_mask pattern="swapfile.sys" />
                    <file_mask pattern="System Volume Information" />
                    <file_mask pattern="*.tib" />
                    <file_mask pattern="*.tib.metadata" />
                    <file_mask pattern="*.~" />
                    <file_mask pattern="*.tmp" />
                    <file_mask pattern="C:\Users\defaultuser0\AppData\Local\Temp" />
                    <file_mask pattern="C:\Users\Rob\AppData\Local\Temp" />
                    <file_mask pattern="C:\Users\defaultuser0\AppData\Local\Microsoft\Windows\INetCache" />
                    <file_mask pattern="C:\Users\defaultuser0\AppData\Local\Mozilla\Firefox\Profiles\*\cache2" />
                    <file_mask pattern="C:\Users\defaultuser0\AppData\Local\Mozilla\Firefox\Profiles\*\OfflineCache" />
                    <file_mask pattern="C:\Users\defaultuser0\AppData\Local\Opera Software\Opera Stable\Cache" />
                    <file_mask pattern="C:\Users\defaultuser0\AppData\Local\Opera Software\Opera Stable\Media Cache" />
                    <file_mask pattern="C:\Users\defaultuser0\AppData\Local\Google\Chrome\User Data\Default\Cache" />
                    <file_mask pattern="C:\Users\Rob\AppData\Local\Mozilla\Firefox\Profiles\*\cache2" />
                    <file_mask pattern="C:\Users\Rob\AppData\Local\Mozilla\Firefox\Profiles\*\OfflineCache" />
                    <file_mask pattern="C:\Users\Rob\AppData\Local\Opera Software\Opera Stable\Cache" />
                    <file_mask pattern="C:\Users\Rob\AppData\Local\Opera Software\Opera Stable\Media Cache" />
                    <file_mask pattern="C:\Users\Rob\AppData\Local\Google\Chrome\User Data\Default\Cache" />
                    <file_mask pattern="C:\WINDOWS\CSC" />
                    <stream_options allow_silent_media="false" cache_network_write="false" compression_level="normal" encryption_algorithm="none" format="tib" freespace="0" ignore_bad_sectors="false" reattempt_count="5" reattempt_on="true" reattempt_pausesec="30" silent_asz_cleanup="true" silent_mode="false" type="disk" ver="1">
                        <net_speed_limit speed_limit_mode="kilobits" value="0" />
                        <disk_speed_limit speed_limit_mode="absolute" value="0" />
                        <traffic_quota_limit traffic_quota_limit_period="month" value="0" />
                    </stream_options>
                </common_options>
                <disk_source has_asz_backup="true" sector_by_sector_backup="false" sector_by_sector_backup_unallocated="false">
                    <holder strid="\local\hd_ev\vol_guid(09CB7ED9448C4FC85709A994AFFFF3DE)" />
                    <holder strid="\local\hd_ev\vol_guid(3C854A884281B805C9BEF49E6F394918)" />
                    <holder strid="\local\hd_ev\vol_guid(3D62A1F44967076DB33381B60412C8EA)" />
                </disk_source>
            </backup>
        </operations>
        <after>
            <user_command>
                <command enabled="false" hidden_flag="false" mode="backup" skip_result="false" terminal_flag="false" wait_for_end="true">C:/Timed-Shutdown.cmd</command>
                <work_directory>C:/</work_directory>
            </user_command>
        </after>
        <after>
            <user_command>
                <command enabled="false" />
            </user_command>
        </after>
    </stage>
    <silent-reboot>false</silent-reboot>
    <common_options>
        <silent_mode enabled="0" />
        <notify>
            <email address="" authentification="false" enabled="0" encryption-type="none" from="" long_format="1" pop-before-smtp="false" pop-server="" pop-server-port="0" server="" server-port="25" subject="%OPERATION_STATUS% - Acronis True Image notification from %COMPUTER_NAME%" user="">
                <notify_mode full_log="true" operation_complete="true" operation_fail="true" operation_message="true" />
            </email>
        </notify>
        <show_only_own_task enabled="0" />
        <shutdown_after do="0" />
        <force_shutdown do="1" />
    </common_options>
</batch>

And the log:

2018-07-13T14:59:43:539-05:00 7480 I00640000: Backup reserve copy attributes: format tib; need_reserve_backup_copy true;
2018-07-13T14:59:43:554-05:00 7480 I00640002: Operation Dell 5765 started manually.
2018-07-13T14:59:45:351-05:00 7480 I00640000: Backup reserve copy attributes: format tib; need_reserve_backup_copy true;
2018-07-13T14:59:45:351-05:00 7480 I013C0000: Operation: Backup
2018-07-13T15:00:10:262-05:00 7480 I00010400: Child process has exited with code '0'.
2018-07-13T15:00:10:262-05:00 7480 I00640086: Execution of user command succeeded: C:/Program Files/CCleaner/CCleaner64.exe
2018-07-13T15:00:10:887-05:00 7480 I000B03F0: <bold>Create Backup Archive</bold><endl/><tabpoint value=30><indent value=4>From:    <indent value=10><textcolor value="navyblue">Windows RE tools (1-6), Charlie (C:), SYSTEM (Z:)</textcolor></indent><indent value=4><endl/>To file:    <indent value=10><textcolor value="navyblue">"E:\Acronis Backups\Dell 5765.tib"</textcolor></indent><indent value=4><endl/>Compression:    <indent value=10><textcolor value="navyblue">Normal</textcolor></indent><indent value=4><endl/>Exclude:    <indent value=10><textcolor value="navyblue">Files matching mask</textcolor></indent><indent value=4><endl/>Match criterion:    <indent value=10><textcolor value="navyblue">hiberfil.sys, pagefile.sys, $Recycle.Bin, swapfile.sys, System Volume Information, *.tib, *.tib.metadata, *.~, *.tmp, C:\Users\defaultuser0\AppData\Local\Temp, C:\Users\Rob\AppData\Local\Temp, C:\Users\defaultuser0\AppData\Local\Microsoft\Windows\INetCache, C:\Users\defaultuser0\AppData\Local\Mozilla\Firefox\Profiles\*\cache2, C:\Users\defaultuser0\AppData\Local\Mozilla\Firefox\Profiles\*\OfflineCache, C:\Users\defaultuser0\AppData\Local\Opera Software\Opera Stable\Cache, C:\Users\defaultuser0\AppData\Local\Opera Software\Opera Stable\Media Cache, C:\Users\defaultuser0\AppData\Local\Google\Chrome\User Data\Default\Cache, C:\Users\Rob\AppData\Local\Mozilla\Firefox\Profiles\*\cache2, C:\Users\Rob\AppData\Local\Mozilla\Firefox\Profiles\*\OfflineCache, C:\Users\Rob\AppData\Local\Opera Software\Opera Stable\Cache, C:\Users\Rob\AppData\Local\Opera Software\Opera Stable\Media Cache, C:\Users\Rob\AppData\Local\Google\Chrome\User Data\Default\Cache, C:\WINDOWS\CSC</textcolor></indent><indent value=4><endl/></indent><endl/>
2018-07-13T15:00:10:902-05:00 7480 I000101F8: Pending operation 173 started: 'Creating partition image'.
2018-07-13T15:00:11:543-05:00 2644 I00640000: Writing full version to file: Dell 5765_full_b1_s1_v1.tib
2018-07-13T15:00:12:277-05:00 7480 I000101F8: Pending operation 173 started: 'Creating partition image'.
2018-07-13T15:34:47:148-05:00 7480 I000101F8: Pending operation 173 started: 'Creating partition image'.
2018-07-13T15:35:11:431-05:00 7480 I000101F8: Pending operation 173 started: 'Creating partition image'.
2018-07-13T15:35:11:681-05:00 7480 I00640000: The following backups have been successfully created:<endl/>"E:\Acronis Backups\Dell 5765_full_b1_s1_v1.tib"
2018-07-13T15:35:12:603-05:00 7480 I000B03F0: <bold>Create Backup Archive</bold><endl/><tabpoint value=30><indent value=4>From:    <indent value=10><textcolor value="navyblue">Windows RE tools (1-6), Charlie (C:), SYSTEM (Z:)</textcolor></indent><indent value=4><endl/>To file:    <indent value=10><textcolor value="navyblue">"G:\Acronis Backups\Dell 5765_reserved_copy_2018-07-13 14-59-45.tib"</textcolor></indent><indent value=4><endl/>Compression:    <indent value=10><textcolor value="navyblue">Normal</textcolor></indent><indent value=4><endl/>Exclude:    <indent value=10><textcolor value="navyblue">Files matching mask</textcolor></indent><indent value=4><endl/>Match criterion:    <indent value=10><textcolor value="navyblue">hiberfil.sys, pagefile.sys, $Recycle.Bin, swapfile.sys, System Volume Information, *.tib, *.tib.metadata, *.~, *.tmp, C:\Users\defaultuser0\AppData\Local\Temp, C:\Users\Rob\AppData\Local\Temp, C:\Users\defaultuser0\AppData\Local\Microsoft\Windows\INetCache, C:\Users\defaultuser0\AppData\Local\Mozilla\Firefox\Profiles\*\cache2, C:\Users\defaultuser0\AppData\Local\Mozilla\Firefox\Profiles\*\OfflineCache, C:\Users\defaultuser0\AppData\Local\Opera Software\Opera Stable\Cache, C:\Users\defaultuser0\AppData\Local\Opera Software\Opera Stable\Media Cache, C:\Users\defaultuser0\AppData\Local\Google\Chrome\User Data\Default\Cache, C:\Users\Rob\AppData\Local\Mozilla\Firefox\Profiles\*\cache2, C:\Users\Rob\AppData\Local\Mozilla\Firefox\Profiles\*\OfflineCache, C:\Users\Rob\AppData\Local\Opera Software\Opera Stable\Cache, C:\Users\Rob\AppData\Local\Opera Software\Opera Stable\Media Cache, C:\Users\Rob\AppData\Local\Google\Chrome\User Data\Default\Cache, C:\WINDOWS\CSC</textcolor></indent><indent value=4><endl/></indent><endl/>
2018-07-13T15:35:12:618-05:00 7480 I000101F8: Pending operation 173 started: 'Creating partition image'.
2018-07-13T15:35:13:244-05:00 3308 I00640000: Writing full version to file: Dell 5765_reserved_copy_2018-07-13 14-59-45_full_b1_s1_v1.tib
2018-07-13T15:35:13:494-05:00 7480 I000101F8: Pending operation 173 started: 'Creating partition image'.
2018-07-13T15:47:48:440-05:00 7480 I000101F8: Pending operation 173 started: 'Creating partition image'.
2018-07-13T15:47:55:957-05:00 7480 I000101F8: Pending operation 173 started: 'Creating partition image'.
2018-07-13T15:47:56:160-05:00 7480 I00640000: The following backups have been successfully created:<endl/>"G:\Acronis Backups\Dell 5765_reserved_copy_2018-07-13 14-59-45_full_b1_s1_v1.tib"
2018-07-13T15:47:57:394-05:00 7480 I000B0402: <bold>Validate Backup Archive</bold><endl/><tabpoint value=30><indent value=4>Location:    <indent value=10><textcolor value="navyblue">"E:\Acronis Backups\Dell 5765_full_b1_s1_v1.tib"</textcolor></indent><indent value=4><endl/></indent><endl/>
2018-07-13T15:47:57:410-05:00 7480 I000101F8: Pending operation 4 started: 'Validate Backup Archive'.
2018-07-13T16:00:09:554-05:00 7480 I00010400: Child process has exited with code '0'.
2018-07-13T16:00:09:554-05:00 7480 I00640086: Execution of user command succeeded: C:/Timed-Shutdown.cmd
2018-07-13T16:00:10:335-05:00 7480 I013C0006: Operation has succeeded.

 

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Legend
Posts: 110
Comments: 28773

Rob, the main reason for exclusions being ignored is normally because ATI switches to using sector-by-sector mode due to encountering a disk problem but I am not seeing any indication of this in your backup log information above and you do not have this set to use this mode from the task script details.

Beginner
Posts: 3
Comments: 18

So, I just have to go with it.

Once again, after years of using ATIH, the question is "why now?"

(And why is the reserve backup 6 gigs larger?)

"Inquiring minds want to know"

Rob

 

Legend
Posts: 110
Comments: 28773

Rob, you can open a Support Case for this issue directly with Acronis Support and work with them to investigate this further to try to get to the bottom of why it is happening.

Another option would be to try doing a Repair Install in case something related to the application has become corrupted?  A Repair Install just requires that you reinstall ATI 2018 over the top of what is already installed.  Download the full installer from your Acronis account web page.

I would also recommend using the MVP Log File Viewer tool (available via the Community Tools link in my signature) and looking at the Regular view of the log (rather than the Short view) as this gives the most detailed information.

Beginner
Posts: 3
Comments: 18

I did a full reinstall-from-scratch the day I posted my original message. I also have the log viewer.

The following is from early this morning (view = regular, type = ti_demon):

-----------------

2018-07-17 03:03:28: -05:00 9340 I00640000: Backup reserve copy attributes: format tib; need_reserve_backup_copy true;
2018-07-17 03:03:28: -05:00 9340 I00640002: Operation Dell 5765 started manually.
2018-07-17 03:03:30: -05:00 9340 I00640000: Backup reserve copy attributes: format tib; need_reserve_backup_copy true;
2018-07-17 03:03:30: -05:00 9340 I013C0000: Operation: Backup
2018-07-17 03:04:01: -05:00 9340 I00010400: Child process has exited with code '0'.
2018-07-17 03:04:01: -05:00 9340 I00640086: Execution of user command succeeded: C:/Program Files/CCleaner/CCleaner64.exe
2018-07-17 03:04:01: -05:00 9340 I000B03F0: Create Backup Archive From: Windows RE tools (1-6), Charlie (C:), SYSTEM (Z:) To file: E:\Acronis Backups\Dell 5765.tib Compression: Normal Exclude: Files matching mask Match criterion: hiberfil.sys, pagefile.sys, $Recycle.Bin, swapfile.sys, System Volume Information, *.tib, *.tib.metadata, *.~, *.tmp, C:\Users\defaultuser0\AppData\Local\Temp, C:\Users\Rob\AppData\Local\Temp, C:\Users\defaultuser0\AppData\Local\Microsoft\Windows\INetCache, C:\Users\defaultuser0\AppData\Local\Mozilla\Firefox\Profiles\*\cache2, C:\Users\defaultuser0\AppData\Local\Mozilla\Firefox\Profiles\*\OfflineCache, C:\Users\defaultuser0\AppData\Local\Opera Software\Opera Stable\Cache, C:\Users\defaultuser0\AppData\Local\Opera Software\Opera Stable\Media Cache, C:\Users\defaultuser0\AppData\Local\Google\Chrome\User Data\Default\Cache, C:\Users\Rob\AppData\Local\Mozilla\Firefox\Profiles\*\cache2, C:\Users\Rob\AppData\Local\Mozilla\Firefox\Profiles\*\OfflineCache, C:\Users\Rob\AppData\Local\Opera Software\Opera Stable\Cache, C:\Users\Rob\AppData\Local\Opera Software\Opera Stable\Media Cache, C:\Users\Rob\AppData\Local\Google\Chrome\User Data\Default\Cache, C:\WINDOWS\CSC
2018-07-17 03:04:02: -05:00 9340 I000101F8: Pending operation 173 started: 'Creating partition image'.
2018-07-17 03:04:02: -05:00 10212 I00640000: Writing full version to file: Dell 5765_full_b5_s1_v1.tib
2018-07-17 03:04:03: -05:00 9340 I000101F8: Pending operation 173 started: 'Creating partition image'.
2018-07-17 03:38:42: -05:00 9340 I000101F8: Pending operation 173 started: 'Creating partition image'.
2018-07-17 03:39:08: -05:00 9340 I000101F8: Pending operation 173 started: 'Creating partition image'.
2018-07-17 03:39:08: -05:00 9340 I000B0000: Deleting backup file with path E:\Acronis Backups\Dell 5765_full_b4_s1_v1.tib.
2018-07-17 03:39:08: -05:00 9340 I00640000: The following backups have been successfully created: E:\Acronis Backups\Dell 5765_full_b5_s1_v1.tib
2018-07-17 03:39:09: -05:00 9340 I000B03F0: Create Backup Archive From: Windows RE tools (1-6), Charlie (C:), SYSTEM (Z:) To file: G:\Acronis Backups\Dell 5765_reserved_copy_2018-07-17 03-03-30.tib Compression: Normal Exclude: Files matching mask Match criterion: hiberfil.sys, pagefile.sys, $Recycle.Bin, swapfile.sys, System Volume Information, *.tib, *.tib.metadata, *.~, *.tmp, C:\Users\defaultuser0\AppData\Local\Temp, C:\Users\Rob\AppData\Local\Temp, C:\Users\defaultuser0\AppData\Local\Microsoft\Windows\INetCache, C:\Users\defaultuser0\AppData\Local\Mozilla\Firefox\Profiles\*\cache2, C:\Users\defaultuser0\AppData\Local\Mozilla\Firefox\Profiles\*\OfflineCache, C:\Users\defaultuser0\AppData\Local\Opera Software\Opera Stable\Cache, C:\Users\defaultuser0\AppData\Local\Opera Software\Opera Stable\Media Cache, C:\Users\defaultuser0\AppData\Local\Google\Chrome\User Data\Default\Cache, C:\Users\Rob\AppData\Local\Mozilla\Firefox\Profiles\*\cache2, C:\Users\Rob\AppData\Local\Mozilla\Firefox\Profiles\*\OfflineCache, C:\Users\Rob\AppData\Local\Opera Software\Opera Stable\Cache, C:\Users\Rob\AppData\Local\Opera Software\Opera Stable\Media Cache, C:\Users\Rob\AppData\Local\Google\Chrome\User Data\Default\Cache, C:\WINDOWS\CSC
2018-07-17 03:39:09: -05:00 9340 I000101F8: Pending operation 173 started: 'Creating partition image'.
2018-07-17 03:39:09: -05:00 11244 I00640000: Writing full version to file: Dell 5765_reserved_copy_2018-07-17 03-03-30_full_b2_s1_v1.tib
2018-07-17 03:39:10: -05:00 9340 I000101F8: Pending operation 173 started: 'Creating partition image'.
2018-07-17 03:51:53: -05:00 9340 I000101F8: Pending operation 173 started: 'Creating partition image'.
2018-07-17 03:52:00: -05:00 9340 I000101F8: Pending operation 173 started: 'Creating partition image'.
2018-07-17 03:52:01: -05:00 9340 I00640000: The following backups have been successfully created: G:\Acronis Backups\Dell 5765_reserved_copy_2018-07-17 03-03-30_full_b2_s1_v1.tib
2018-07-17 03:52:02: -05:00 9340 I000B0402: Validate Backup Archive Location: E:\Acronis Backups\Dell 5765_full_b5_s1_v1.tib
2018-07-17 03:52:02: -05:00 9340 I000101F8: Pending operation 4 started: 'Validate Backup Archive'.
2018-07-17 04:04:04: -05:00 9340 I00010400: Child process has exited with code '0'.
2018-07-17 04:04:04: -05:00 9340 I00640086: Execution of user command succeeded: C:/Timed-Shutdown.cmd
2018-07-17 04:04:05: -05:00 9340 I013C0006: Operation has succeeded.

Start: 2018-07-17 03:03:28
Stop: 2018-07-17 04:04:05
Total Time: 01:00:37

-------------------

I will look into starting a ticket. Can't do it right this moment. Thanks. Rob.

Legend
Posts: 110
Comments: 28773

Rob, in your initial post for this topic, you wrote:

Having hiberfil.sys, swapfile.sys, pagefile.sys, and the System Volume Information folder suddenly added to the backup would explain the size difference,

Have you proven that these files are actually being included in your backup image files, i.e. that you can see them if you explore or mount the image file via Windows Explorer?

Beginner
Posts: 3
Comments: 18

They most definitely are there. (Note: I disabled hibernation because I don't need it anymore. I had forgotten about it.)  Check it out:

 

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Legend
Posts: 110
Comments: 28773

Rob, this looks to be very similar to topic: Unknown cause of increase in used disk space  which another user has raised - my last suggestion to Ray in that topic was to suggest cloning the task settings and see if the problem persists or not?

If either you or Ray continue to see the same issue, then opening a Support Case is the next logical step to recommend.

Beginner
Posts: 3
Comments: 18

System Protection was active on C:. I don't remember turning it on, and I cannot remember a single instance, through three versions of Windows, where it bailed me out of a jam. (Restoring the registry worked every time, however.) I've turned that off as well. It shouldn't have made a difference at any rate.

I've been using TreeSize for years. I love it.

Am a bit under the weather today... I'll get back to this later.

Rob

Legend
Posts: 110
Comments: 28773

Rob, please see the latest update in the other topic from Ray who has solved this issue now.

Beginner
Posts: 3
Comments: 18

The solution was to replace the default Exception list. I started creating a new task, opened Options and selected the Exclusions tab. I clicked "Initial settings," checked the "Save as default," then OK. I then ran this task and the System Volume Information folder was omitted from the BU.

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He replaced the default exception list with... the default exception list? Did I read that correctly?

I've created new tasks three times this month, and I've always used "save as default". Didn't seem to matter. I created a new one, just for grins.

I'll see what happens tonight.

Rob G

Legend
Posts: 110
Comments: 28773

Rob, the key here is in clicking on the Initial settings button on the Exclusions page which resets the list of exclusions to those set as default by Acronis.

The Save as default option allows you to modify the Exclusions and add your own entries then set these as the default to be used when new tasks are created.  If there is a problem with exclusions this can potentially spread the problem to the new tasks created.

Beginner
Posts: 3
Comments: 18

I deleted the backup task & created a new one. (Again.) Even though it was brand-spanking new, I hit "Initial Settings" before doing anything. No joy.

One curiosity -

I had turned off System Protection and cleard out all restore points. Then I used a "Take Ownership" registry hack so I could look into the SVI folder.

Slide #1 shows 105 MB in it. That's from a few minutes ago.

Slide #2 is the mounted backup from early this morning... TreeSize shows 5.9 GB in that folder!

As they say in the army, Whiskey Tango Foxtrot?

 

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Legend
Posts: 110
Comments: 28773

Rob, my understanding is that the System Volume Information folders are used for other purposes than just System Protection - this is shown partially in your screen images where FileProtector is a feature of the Acronis Active Protection service.

The core issue here is to ask why are the exclusions being ignored and I can only recommend that you open a Support Case direct with Acronis for them to investigate this issue while ATI 2018 remains a supported product.

Beginner
Posts: 3
Comments: 18

"Ticket has been sent." I included a link to this thread for further information.

We'll see what happens. Later.

Rob

Legend
Posts: 110
Comments: 28773

Thanks Rob, please let us know the outcome.

Beginner
Posts: 3
Comments: 18

Roger that.

Case number is 03416684.

Rob

Beginner
Posts: 3
Comments: 18

Update -

Success! We are good to go. (Insert the sounds of Handel's Hallelujah Chorus here.)

After using Team Viewer to initiate a remote session and collecting various pieces of data, Support determined that the problem was caused by errors on the disk!

I ran chkdsk /f /r at next boot and then created a whole new backup task. Following backups no longer contain the offending files and folders.

Disk errors never would have occurred to me. A big thumbs up to software gurus Sujoy and Udyam for their detective work.

Legend
Posts: 110
Comments: 28773

Rob, thanks for the update and glad this issue is resolved.

One impact of any disk errors would be that ATI would default to using Sector-by-Sector mode when creating the backup, and in this mode all exclusions are ignored. 

I would have expected this to have been shown in the backup log file but this may only be shown when looking at the regular view of the log, not the short view when using the MVP Log Viewer tool.

Forum Member
Posts: 1
Comments: 26

Thanks dudes for your work/thread!

Same issue here, running   chkdsk /f /r   fixed my problem of much bigger backups (and incrementals!) bc. exclusion list was ignored as well.

 

Forum Member
Posts: 1
Comments: 26

Steve Smith wrote:
 

I would have expected this to have been shown in the backup log file but this may only be shown when looking at the regular view of the log, not the short view when using the MVP Log Viewer tool.

BTW: I would have expected a message box asking me

"Your disk seems to have an error, please run "chkdsk /f /r" on the command line.
Proceeding with backup will result in much bigger backups.

Proceed anyway?
Y / N"

 

It's ridiculous to expect common customers to work through log files.