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ATI Won't Backup OneDrive Folders to Cloud after Windows 10 April Update

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Hi, I have a number of scheduled backups to the Acronis Cloud. Since April 2018 Windows update, only the backups looking at non-OneDrive folders work. Any backup looking at a OneDrive folder fails with the attached message.

 

Any ideas?

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#1

Mark, my OneDrive backup to the Acronis Cloud is working fine after installing the Windows 10 1803 Spring Update.  Do you use the OneDrive Files on Demand feature as this is known to cause problems with backups due to the use of symbolic links instead of files?

In reply to by Steve Smith

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#2

Hi Steve, good to know you have it working. I was using Files on Demand before the Windows Update without issue. I have turned File on Demand off, but it still does not work.

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#3

Mark, please use the MVP Log File Viewer tool to check for any more informative messages in the backup task log - the tool is available via the Community Tools link in my signature.

My latest OneDrive backup log file looks as follows:

01/05/2018 17:52:13 :572  Operation OneDrive started manually.
01/05/2018 17:52:15 :084  Operation: Backup
01/05/2018 17:52:15 :084  Backup type: file level
01/05/2018 17:52:15 :089  Operation: Consolidation
01/05/2018 17:52:15 :090  Priority changed to Low.
01/05/2018 17:52:52 :752  Operation has succeeded.

See forum topic below where this was raised previously for Files on Demand causing issues.

Backup won't start - folder may be blocked by another app

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#4

Hi Steve, this is the output from the log viewer tool:

01/05/2018 11:11:19: 00 5176 I00640002: Operation My Documents started manually.
01/05/2018 11:11:19: 00 5176 I013C0000: Operation: Backup
01/05/2018 11:11:19: 00 5176 I013C0000: Backup type: file level
01/05/2018 11:11:19: 00 5176 I013C0000: Operation: Consolidation
01/05/2018 11:11:19: 00 5176 I0064000B: Priority changed to Low.
01/05/2018 11:11:19: 00 5176 W00980322: Error 0x980322: Failed to open certificate file: C:\ProgramData\Acronis\TrueImageHome\OnlineBackup\myemail\client.My Documents.crt.
01/05/2018 11:11:29: 00 5176 E00170810: Error 0x170810: Failed to enumerate directory 'C:/Users/myusername/OneDrive/Documents/'. It may be corrupted or does not exist. Please check the disk for errors.
01/05/2018 11:11:29: 00 5004 W00170810: Error 0x170810: Failed to enumerate directory 'C:/Users/myusername/OneDrive/Documents/'. It may be corrupted or does not exist. Please check the disk for errors.
01/05/2018 11:11:29: 00 5176 E00000000: Error 0x0
01/05/2018 11:11:30: 00 5176 W00170803: Error 0x170803: Operation has been aborted.
01/05/2018 11:11:30: 00 5176 E00170810: Error 0x170810: Failed to enumerate directory 'C:/Users/myusername/OneDrive/Documents/'. It may be corrupted or does not exist. Please check the disk for errors.
01/05/2018 11:11:30: 00 5176 E013C0005: Error 0x13c0005: Operation has completed with errors.

Start: 01/05/2018 11:11:19
Stop: 01/05/2018 11:11:30
Total Time: 00:00:11

 

I have run checkdisk and there are no issues, the directory exists, one drive runs fine and I can also access any document in my documents folder.

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#5

FYI...Also having this issue after doing the april update...

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#6

Mark, thanks for the log information.  The key error message has to be:

Error 0x170810: Failed to enumerate directory 'C:/Users/myusername/OneDrive/Documents/'. It may be corrupted or does not exist. Please check the disk for errors.

This suggests that there has to be some type of issue with either the contents or any links found in this folder path.

My suggestion at this point would be to try to isolate where in the folder path the error is being generated from, if possible.  To do this, click on the Source panel in your backup task and deselect one or more of any sub-folders being shown in the right panel, then retry the task to see if the error is still being given?  Repeat as needed to try to identify which path is triggering the issue.

2018-05-02 14_39_54 OneDrive Source.png

Cliff, welcome to these User Forums.

Please see the previous suggestions to Mark ref using the MVP Log Viewer tool and check if you are seeing the same or similar error message?

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#7

Hi Steve,

Chkdsk shows no errors.

There are no symbolic or junction points (see image) for the OneDrive folder.

ATI system image works for the whole disk.

I even tried ATI Sync to Acronis Cloud for OneDrive folders and that has worked (this is a work around until I solve the issue).

For some reason only ATI files/folder backup has the issue. I even tried a backup of individual files from one drive files and that failed with the same issue.

 

 

 

 

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#8

I've been getting an error since the latest WIn 10 feature update yesterday. See the attached image. 

Nothing else has changed.

I've raised as ticket and when I looked at the logs to quote in the ticket I found that there seemed to be a OneDrive connection to my problem of errors occurring during backups.

The MVP log file viewer proved useful here.

 

02/05/2018 18:34:27: 00 3912 E0004000C: Failed to back up file or folder 'C:\Users\[redacted]\NTUSER.DAT'. It may be blocked by another application.
The file is read-only. (0x4000C)
function = "OpenFileW",
path = "\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy3\Users\[redacted]\OneDrive",
$module = "ti_demon_vs_11530"
winnt_dir::iterator::GetInodeInfo: 
c:\bs_hudson\workspace\332\core\file\windows\winnt_dir.cpp(1,474) 
The media is write protected (0xFFF0)
code = 80070013),
$module = "ti_demon_vs_11530"
Common::Error::AddWindowsError: 
c:\bs_hudson\workspace\332\core\common\error.cpp(307) : None
02/05/2018 19:02:45: 00 3912 E0004000C: Failed to back up file or folder 'C:\Users\[redacted]\NTUSER.DAT'. It may be blocked by another application.
The file is read-only. (0x4000C)
function = "OpenFileW",
path = "\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy3\Users\[redacted]\OneDrive",
$module = "ti_demon_vs_11530"
winnt_dir::iterator::GetInodeInfo: 
c:\bs_hudson\workspace\332\core\file\windows\winnt_dir.cpp(1,474) 
The media is write protected (0xFFF0)
code = 80070013),
$module = "ti_demon_vs_11530"
Common::Error::AddWindowsError: 
c:\bs_hudson\workspace\332\core\common\error.cpp(307) : None

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#9

Mark G. I can only suggest raising a Support Case for this with Acronis and let them try to dig deeper into what ATI is objecting to for your backup of OneDrive.

Mark S, your issue looks very similar to that reported in forum topics:

Backup won't start - folder may be blocked by another app

and

Backup of OneDrive Folders Fails

please see these for some suggestions from the OP of those topics.

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#10

When I chose a single file to back up in a one drive folder, I get a different but related error:

01/05/2018 11:04:03: 00 14584 I00640002: Operation Wallpaper started manually.
01/05/2018 11:04:04: 00 14584 I013C0000: Operation: Backup
01/05/2018 11:04:04: 00 14584 I013C0000: Backup type: file level
01/05/2018 11:04:04: 00 14584 I013C0000: Operation: Consolidation
01/05/2018 11:04:04: 00 14584 I0064000B: Priority changed to Low.
01/05/2018 11:04:04: 00 14584 W00980322: Error 0x980322: Failed to open certificate file: C:\ProgramData\Acronis\TrueImageHome\OnlineBackup\myemail\client.Wallpaper.crt.
01/05/2018 11:04:13: 00 14584 E00000000: Error 0x0
01/05/2018 11:04:14: 00 14584 I000B00EC: Error 0xb00ec: No changes found in the backup source.
01/05/2018 11:04:14: 00 14584 I013C0006: Operation has succeeded.

ATI seems to be unable to read OneDrive folders and files when using folder/files backup.

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#11

Mark, from my own tests, the certificate error only shows on the first run of a new task, so if you run the same task again, all should be OK as suggested by the final 'Operation has succeeded'.

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#12

Hi Steve, sorry I posted the wrong log earlier!

 

02/05/2018 18:35:56: 00 15852 I00640002: Operation test started manually.
02/05/2018 18:35:57: 00 15852 I013C0000: Operation: Backup
02/05/2018 18:35:57: 00 15852 I013C0000: Backup type: file level
02/05/2018 18:35:57: 00 15852 I013C0000: Operation: Consolidation
02/05/2018 18:35:57: 00 15852 I0064000B: Priority changed to Low.
02/05/2018 18:35:57: 00 15852 W00980322: Error 0x980322: Failed to open certificate file: C:\ProgramData\Acronis\TrueImageHome\OnlineBackup\myemail\client.test.crt.
02/05/2018 18:36:05: 00 15852 W00170814: Error 0x170814: Item 'C:\Users\markg\OneDrive\Documents\3DMark\' cannot be found or it is inaccessible at the moment.
02/05/2018 18:36:05: 00 15852 E00170811: Error 0x170811: Nothing to back up.
02/05/2018 18:36:07: 00 15852 E00170811: Error 0x170811: Nothing to back up.
02/05/2018 18:36:07: 00 15852 E013C0005: Error 0x13c0005: Operation has completed with errors.

 

As you suggested, I have raised a support tocket.

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#13

Open the path C:\ProgramData\Acronis\TrueImageHome\OnlineBackup\   You should find your email address and inside that you should see the client.test.crt security certificate file.  If the security certificate file is present you can right click on the file and from the menu choose Install certificate, then try the backup again.

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#14

Thanks for the tip about installing the certificate. There were numerous ones in the directory, so I installed the one with the most recent date.

Ian

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#15

There shouldn't be a need to install these certificates manually - the message such as: Error 0x980322: Failed to open certificate file: C:\ProgramData\Acronis\TrueImageHome\OnlineBackup\myemail\client.test.crt.  is only given when a new Cloud backup task has been created for which a certificate wasn't present until the task had been run for the first time.  Subsequent runs of the same task no longer gives these error message.

First run log file:

01/05/2018 16:08:29 :153  Operation OneDrive started manually.
01/05/2018 16:08:31 :436  Operation: Backup
01/05/2018 16:08:31 :437  Backup type: file level
01/05/2018 16:08:31 :442  Operation: Consolidation
01/05/2018 16:08:31 :445  Priority changed to Low.
01/05/2018 16:08:32 :065  Error 0x980322: Failed to open certificate file: C:\ProgramData\Acronis\TrueImageHome\OnlineBackup\me@mine.com\client.OneDrive.crt.
01/05/2018 16:56:08 :757  Operation has succeeded.

Second run log file (same task):

01/05/2018 17:49:41 :919  Operation OneDrive started manually.
01/05/2018 17:49:43 :798  Operation: Backup
01/05/2018 17:49:43 :798  Backup type: file level
01/05/2018 17:49:43 :814  Operation: Consolidation
01/05/2018 17:49:43 :816  Priority changed to Low.
01/05/2018 17:50:02 :573  Error 0x0
01/05/2018 17:50:06 :330  Error 0xb00ec: No changes found in the backup source.
01/05/2018 17:50:08 :968  Operation has succeeded.

The real issue here is the use of Error for what are really only Information messages not errors.  The error shown in the second log is simply because there were no changes to the source data!

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#16

If a Windows OS update fails to carry over a security certificate then you have the issue at hand.  Installing the certificate anew should fix the problem if if exists.

Windows will at times not install stuff, including programs, during these upgrades that it deems not compatible.  I believe that to be at root of the problem.

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#17

I am seeing a slightly different problem on one of my systems. When backing up to the cloud the task spontaneously restarts several times before aborting with a message that there is a corruption in the OneDrive user directory. As far as I can see it only relates to OneDrive and not to OneDrive for Business which I also have (part of Office 365 Business which I get through my local PC user group at a knock-down price - AU$55 a year for 14 devices.

Making all folders local storage does not fix this problem for me. I tried generating a system report using the standalone utility that Steve gave a link to but it did not appear to work. Used the system report from DiskDirector 12.5 instead - it seems to have worked. Will contact tech support.

Ian

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#18

Ian,

That is odd.  Not something I am familiar with.  Hope support can sort it for you.

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#19

I an seeing exactly this problem every PC where the OneDrive folder lives on a disk backed up to Acronis Cloud - four computers in total. Every one has Files On Demand enabled; fitting 1TB of OneDrive storage onto a 256 or 512 GB drive isn't going to work otherwise.

Backups to local destinations work perfectly, whether the OneDrive folder is excluded or not. Cloud backups fail consistently. Setting VSS usage to VSS rather than VSS without writers does not help here.

Contacting Acronis Support is an option however my experience with them on all issues I have raised left much to be desired. Canned scripts, yes. Actual insight, not so much.

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#20

Ethan, please update your Support Ticket with a cross reference to the one that I have created for this issue: 03348785. I reached out to the ATI product manager Renata Gubaydullina on this issue and she confirmed that they are aware of it and have been working on it for some time.

Ian

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#21

Will do. The unfortunate behavior of ATI is that it bombs on the OneDrive folder, stops the backup, then deletes the entire backup record. We're left with four computers with no Acronis Cloud backups in the past month. Copying the local backups to a different cloud provider works, but this makes the purchase of extra Acronis Cloud storage look less smart.

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#22

ATI; though claims to provide Worldwide Superiority with all of its programs are truly lacking in their "COOPERATIVE" advantages relationships with Microsoft. Myself as an early adopter and participant in the Microsoft Early / Developer releases have noticed this issue with ONEDRIVE, and it's Failure to Enumerate the OneDrive folder for "Cloud" backups as early as late Dec. 2017, early Jan. 2018. And I have the Backups Failure E-Mails (failure notifications) saved to provide True Evidence.

I am astounded!!! issue: 03348785 was not opened until once all the weekly updates were finally compiled into WIN/10 Pro 1803, and Bingo, Now everyone has this problem (unless you simply do not use One Drive period).  Are we are living within a "CAVE"  The Windows Insider Program" was especially developed by Microsoft to allow developers of third party software (ie. Acronis ATI 2018) the ability to be able to provide seamless integration once that particular Microsoft Build becomes GA (General Availability) as 1803 did the first week of May 2018.

Also, because (and I do believe most of you out there are subscription "Paying Customers" why must we debug Acronis Software) when it should really be done by the Acronis Development Staff, in order to provide a seem-less upgrade path both for ATI, and Microsoft Windows 10 builds.  Otherwise start planning your migration away from ATI if ATI is not committed to providing support and valid functionality to it's current paying customer base.  Michael

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#23

Michael, welcome to these User Forums.

Sorry but why should Acronis need to correct their software to handle an issue introduced by Microsoft in their latest 1803 Update?

I am also a participant in the Microsoft Insiders program and use OneDrive and have not seen this issue at all, but then I also do not use the OneDrive Files on Demand feature, which I suspect is at the heart of the issue here.

We have been through dialogues with Acronis about testing MS Insiders Beta builds and they have published KB 

60589: Acronis True Image: Windows Insider Program (beta) builds support

which documents their attitude to such software.  We may not agree with that approach but ultimately they have to make a business decision on such matters.  My own experience with the Insiders program has been to have new builds almost every week and sometimes more than once a week.  That would be some challenge for Acronis developers / testers to have to keep up with and test all features of their software when changes are being released at such a frequency!

In reply to by Steve Smith

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#24

Hello Sreve, 

 

I HAVE NEVER asked for or insisted upon a 3rd party Software Vendor supporting a "Pre-Release" or "Insider Builds" but have worked with several companies to come to a GENEUINE "Let's Meet In the Middle" solution.

My previous comment was simply to add additional information, that this issue of "Faulure to Enumerate OneDrive" folders has been around for at least 5-6 months. (Where was ACRONIS?)

Correct me if I am wrong, however I interoperated your response as if "Microsoft" did somehting wrong.

Who owns Microsoft Windows W10, the features and services it provides?  Answer ==> MICROSOFT

Acronis with ATI 2018 COMPLIMENTS the latest Microsoft O/S W10 build - 1803

And if Acronis cannot keep up with providing the added functionality we ARE PAYING FOR, then either let MICROSOFT take over, or simplay "cast your fate to the wind"

I started with computers in 1973, IBM OS/360's. then OS/370's, Amdahl's,, & Windows

I would dare to ask who even knows about DOS 2.xx and the early versions of windows via MICROSOFT (ver 3.0/3.1)  which took 12 1.44kb 3 1/2 floppies to install.

ACRONIS is lucky to be a SURVIVOR, less there be anti-trust suits lodged against MICROSOFT.

I apologize for RANTING, however I TOTALLY feel the blame is on ACRONIS in this matter. ACRONIS had and even YOU you already verified early access to changes coming forth in the M/S Windows 10 Pipeline., however EVEN UPON General Availabilty (GA (1803)), Acronis Backups to the CLOUD are Failing on the ONEDRIVE issues which have already been identified and dcoumented.

IF ACRNONIS cannot get the job done, either relinquish it to OTHERS, or even better yet have this functionality  incorporated into MICROSOFT windows itself.

Michael Mele

eMail: mmele01@peoplepc.com

 

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#25

Michael, everyone coming to these forums are allowed to 'rant' if that is what helps them, and other users are equally allowed to hold their own opinions, whether supportive or opposite.

Whilst it would be good for Acronis to keep up with all the myriad of changes being introduced by Microsoft in their Windows 10 product and associated applications such as OneDrive, I fail to see why this has to be all Acronis' fault when Microsoft change something that causes backup software to be unable to fully access (or enumerate) files / folders belonging to a third-party application?

Having said the above, my understanding is that Acronis are working on a fix for this MS change which they will release in due time after doing due dilligence testing to ensure nothing else gets 'broken' by any changes they make.

I do remember the very early days of DOS where diskettes reigned supreme and my first computer had a massive 48KB of memory and no disk drive, later superseded by a new IBM PS/2 model 30 with a 286 processor, 1MB of memory and a 20MB internal drive running DOS 3.1 or thereabouts.  As I worked for IBM at that time as an engineer, I got an employee discount but still paid far more than I would ever consider paying again!  My career with IBM spanned 31 years but mainly in the midrange arena, though I did occasionally work with mainframes of the 360/370 range - the majority of time was spent working in Software technical support after my period of hardware service.

All of the above history is mainly irrelevant in reality - Acronis as a company are in business primarily to make money and having to do so in a very competitive market where other companies offer 'free' versions of their products, and hardware vendors are able to bundle 'free' versions of Acronis True Image products with their disk drives etc.  I am not surprised that they have taken the time to evaluate new versions of Windows updates and wait to see the impact of changes MS introduce before responding.  We have already seen (in these forums) some of those Insiders changes break ATI but then be reversed by MS later.

Please note all of the above is my own personal opinion, I do not work for or get paid by Acronis - I am a user like others here, albeit with an MVP badge on my forum profile.

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#26

Acronis have issued an advisory on this issue (KB613626). It is not what I would call a solution, rather a work around.

Ian

"Solution

To resolve the issue, do the following:

  1. In OneDrive Settings disable the option Save space and download files as you use them
  2. Wait until all files in OneDrive are syncronized to the computer. Note that synchronization may take considerable time if there are many files to process.
  3. Create a new backup task and run the backup. You can also continue to use existing backup task but please be aware that recovery from old backup slices will not be possible."

Not sure what is meant by the comment about recovery - I presume it relates solely to OneDrive documents. I have asked for clarification.

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#27

Hi Ian, thanks for posting the article. The proposed solution does not work for me. I have informed Technical Support that this is the case.

 

Mark

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#28

Mark, please see the suggestion at https://forum.acronis.com/comment/449748#comment-449748 that another user found in an associated forum post on this same issue.

The other user wrote:

I'm seeing this same issue, and I believe I've managed to narrow it down (in my instance). I am also on W10Pro 1803 and this is a OneDrive subfolder.

Anyway, I checked attributes on affected vs non-affected files, and I am seeing the 'hidden' (as in attrib.exe can't set/unset it) Attribute "L" indicating a Reparse Point as being the culprit. As I said, you can't remove this Attribute with attrib.exe, but I found a way around by copying the affected files to and back from a FAT32 volume which does not support Reparse Points and strips the Attribute. After this operation my backup completes successfully.

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#29

It does not seemed to have worked for me either. Will do a reboot and report back.
 

Ian

In reply to by Steve Smith

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#30

Hello Steve, I do believe and apologize to everyone on this forum issue about both of our "rantings".  I started working on IBM 360-20's (Very early IBM 360 Machine), and also worked as a technical engineer for Amdahl corporation.  The issue at hand is that working with M/S insider builds, many companies simply state we only provide support and provide tech support to the current GA WIN/10 version.  I have tried to work with Acronis Tech Support to at least acknowledge that an incompatibility issue has arisen with their current software.  However I have found that Acronis Tech Support wants ME to do all of the testing / debugging / providing error logs etc.  That's what really bothers me is that Acronis did not make their existing customer base aware of this Technical Issue, effective M/S official release of WIN10 Pro (1803).  I do not work for Acronis but pay for their services rendered.  By me having to spend a lot of time doing work "for Acronis" and NOT getting anything in return, leaves me with a NEED (Cloud Backup), and if Acronis cannot provide it, It's a free world to look into alternatives.

Some of the participants on this forum issue, depend on it for their day to day ability to provide Accurate Backups for their Mission Critical workstations, all the way from Mom&Pop shops, SOHO operations, Medical, Banking and perhaps even GOV/Military situations. These business's HAVE to comply with covenants such as HIPAA, PICA, and other Government Regulations Overseeing their day to day operation(s).  Failure to do so results in heavy "fines".

My key point is that Acronis is who they are, who they want to be, and of course make money in doing so.  However once their ability to provide the services to their existing customer base ceases, many customers may simply be forced into looking elsewhere or the "OR ELSE" kicks in.

Michael Mele

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#31

Michael, from what I can see this is a much more widespread issue than just affecting ATI - see the list of links to other reports of the same problem which go back to the Windows 10 Fall Creators Update (#1709) where this reparse change looks to have been introduced by MS for OneDrive storage folders.

Forum topic:Windows 10 Build 1803 - Backup fiails due to problem with OneDrive folder - KB61362 Workaround scroll down to the links in the 3rd post.

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#32

I use Acronis 2018 and SOS Backup. After the 1803 Windows update, both failed to backup OneDrive files. I deselected the "save space" option in OneDrive, at which point SOS Backup worked again. However, Acronis 2018 still does not work for me, even after trying all the steps in the KB article. 

In reply to by Steve Smith

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#33

I have now solved this on my PC by dong the following:

  • I deleted the OneDrive subfolders and recreated them (Documents, Pictures, Videos etc)
  • As per a previous post, I copied all my files to a FAT32 USB drive and then copied them back to the newly created subfolders

Now ATI backs up OneDrive again.

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#34

Thanks for your update Mark.

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#35

Dear Forum,

After thinking this issue further, it appears to be an issue with Acronis ATI and  it's inabilty to handle the latest (At least six month's old) reparse data points.  Upon my research reparse points are simply a way for Microsoft to essentially place a placeholder to access data located elsewhere.  Also it appears these reparse points are "enqueued" and UNACCESABLE to any other active processes running on the affective machine.

OK, how about an option for ATI that  a user can set that if one of these are encountered, then simply issue a warning message about bypassing backing up this particular data.  This could be a "SETTING" within ATI.

Another, however more complicated, is that ATI would attempt to retrieve the data referenced by the reparse point and simply continue processing.  Again the REAL issue here is that once this error is encountered the backup simply fails.  Personally I would rather have a "PARTIAL" successful backup, where the data NOT being backed up by ATI is already on a secondary source ala OneDrive.

Reparse data points as defined by Microsoft are simply pointers and information as to how to gain access to the data they are referencing.  ATI could attempt to retrieve via DOCUMENTED Microsoft API's the data in question, however if there are insuffiecent resources, either memory or useable disk space, then potential corruption is EXTREMELY possible.  The dilima now comes down to the worse of two evils, either DO NOT back up data referenced by M/S reparse points, or try to access the data and back it up, however if this becomes a limitation on the particular machine ATI is running on, then issue a 'WARNING' or 'STOP' depending on the options selected by the user INITIATING the backup.

QUICK-NOTE: Why not simply backup the reparse data itself.  Unfortunately reparse data changes more often and can become "INVALIDATED" within seconds of any backup, archive, or even the data itself, way before an ATI process can complete.

Michael Mele

 

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#36

Michael,

The feature you are looking for here is Data Deduplication. 

Quote from Microsoft IT Pro Center:

Reparse point A reparse point is a special tag that notifies the file system to pass off I/O to a specified file system filter. When a file's file stream has been optimized, Data Deduplication replaces the file stream with a reparse point, which enables Data Deduplication to preserve the access semantics for that file.

 

Apparently One Drive uses reparse points to point to data as you say and those points I suspect live in the System Volume Information folder.  That folder is excluded from ATI backups by default.  This could be the reason that backups fail when One Drive folders are included.  Be advised that including System Volume Information folders in backups will significantly increase the size of backups and is the key reason that the folder is excluded by default.

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#37

Hello Everyone, I just installed the "Beta Version" Acronis True Image; "You have been successfully registered in the Acronis True Image 2019 Beta Program"

And this problem with OneDrive still exists in as far as failure to enumerate the ONEDRIVE folder.

As already mentioned local NAS backups work fine. So what is the difference if the backup in question is being directed to the Acronis Cloud?

Is there anyway that the backup of the ONEDRIVE folder could be the last, thus at least everything else would be backed up to the CLOUD?

Will keep trying some of the potential work-arounds with the new Beta Acronis ATI functions.  Also I will be posting to the Beta 2019 message streams / boards.

Attached is the "infamous error" that file enumeration failed.

Michael

 

 

 

 

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#38

Michael,

Since you are testing the BETA try this,

Configure a backup of only the OneDrive folder to the cloud.  Click on the Options button and select the Exclusion tab, locate the System Volume Information entry there.  Click on it to select then click on the - (minus) symbol below the exclusion list.  Now click on Ok to return to the main GUI screen

Now click the Back up now button.  Does the backup work and run to successful conclusion?

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#39

To: Enchantech, and anyone else interested;

I tried backing up only the OneDrive Folder, and including the System Volume Information, This backup failed twice stating unable to determine Backup Data, however on the third try it completed successfully (or so it stated it did), stating it backed up 539.9kb.  However when I tried to recover from this backup it simply kept looping trying to locate any data, and using various other Acronis screens, (as shown in the attached screenshot) 0 bytes of data were actually backed up.

Even my own experience with OneDrive falls right in line with the previous comment in this thread about M/S use of data de-deplication. And my personal opinion is that OneDrive makes extensive use of this feature, simply because I back up my Outlook PSTs, which are located in a folder I call "Important Information", with one of the PSTs is over 4GB alone (more like 4.5GB) and have created many daily backups to OneDrive, yet my data quota of used OneDrive space is relatively small comparatively speaking.

Again I would like re-emphasize, why would Backups including the OneDrive folder complete sucessfully to local NAS storage devices, yet fail when attempting to store to the Acronis Cloud. Could Acronis be using their own version of Data de-duplication for their cloud storage? Or some other data compression algorithm?

Being a former Code Developer myself, I would attempt to trap the error message created by M/S, and also include an option in the Backup Schema, which essentially informs the Acronis Backup Task to bypass the OneDrive folder, and simply back everything else up successfully.

It's also a PITA, to attempt to copy the TIB files from the successful NAS backup, and simply archive them in a seperate operation.  Acronis is actively monitoring and protecting these TIB files, not to mention you need enough space on your primary HDD to accomplish this. Next on my list is to get a larger SSD simply to be able to easily do this, yet you first have to disable the Acronis actively monitoring feature(s).

Another thought, why not have the Acronis Backup Task to the local NAS device simply "MIRROR" the data being backed up and duplicated in the Acronis Cloud, as an all in one operation.  Keeping it simple this way could/would  only be performed on FULL Backups, and not the incremental Backups again with a USER option instructing Acronis Backup to do so.

As far as the "temporary" work around to copy the OneDrive files/folders to a FAT32 location (stripping out the extended attributes) may actually be causing OneDrive to NOT use Data de-duplication and your OneDrive storage quota may increase as an undesirable side effect of performing such stated action.

Seems like a very simple issue to address, yet perhaps there is more than meets the "obvious" eye.  Acronis may be spending their Developer's time on addressing User Interfaces, adding additional functionality, creating the correspondng FAQ's, along with their associated Documentation. -- Michael

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#40

The way I see it is that backup locally works because metadata exists so that data can be located.  This is not the case with Cloud based storage.  The reparse points that exist in One Drive folders tell One Drive where on the server data is located so the user can retrieve it but other apps cannot do so.  

As a user you are involved in the cause and effect of this arrangement when attempting to backup this Off Site held data.  I would say that living with local backup of the data is the effect you are faced with.

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#41

With that said, why pay for Cloud Storage?  Why pay for yearly subscription fees, once your environment has been stabilized?  Even WD offers NAS/Acrnonis Back-Up free when you buy their NAS storage.

Buy the latest WD NAS Device and get FREE access to the latest stripped down version of Acronis software delivered to WD and passed along to their customers.

Yes, there are environments where some of the most advanced features of Acronis ATI would be the software of choice, albeit if ONEDRIVE storage is bypassed, then complete data integrity of a Complete Backup has just been copromised.  Especially true in large coorperate envirmonets which have for years been trying to migrate from a Windows 7 envonment, to the now current Windows 10. Excluding the ONEDRIVE feature is a viable option.

Further discussion along these lines should and will be addressed under a different Ticket.  Again no one has stepped forth to take a/any position as to who may be at fault here, as everyone expects money spent on expensive software should run cleanly right out-of-the-box; and RUN as advertised. No funky work arounds etc.

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#42

Michael, just a gentle reminder that these are User Forums we are participating in.  We have no reason to step forward and attribute blame on any party for this issue.

Just to put this issue in context based on some testing I have done today.

I did not have the OneDrive Files on Demand feature enabled and all my OneDrive backups to both local drives and to the Acronis Cloud have been working without any issue, including today.

I also have AOMEI Backupper Pro installed on my computer (via a free give away promotion), and this too was able to backup my OneDrive folders (without Files on Demand enabled), including doing a backup to my Box Cloud service.

I turned on Files on Demand for OneDrive as indicated by the folder contents now showing a Status column in Explorer with an online status icon - see screen shot below:

2018-06-12 12_25_16 OneDrive Status.png

I then repeated my ATI 2018 Cloud backup task for OneDrive and got the issue reported here - failed to enumerate....

I then repeated by AOMEI Backupper backup of OneDrive to my Box Cloud and this said 'Great! all is OK' the backup was successful BUT it was lying and instead of seeing a Full backup file of over 160MB, it just made a 9KB backup file instead without telling me that it could not access the OneDrive files & folders anymore!  That to me is far worse than the way Acronis handles this issue!

2018-06-12 12_29_37 AOMEI backups.png

I would have tried the same with Macrium Reflect but the free version I have does not allow Files & Folders backups, only Disks & partitions.

My next test action was to use the OneDrive option to make my OneDrive contents 'always available on this device' and this is shown by a change in the status icon.

2018-06-12 12_37_52 OneDrive status.png

The backup continues to fail regardless of all the OneDrive files being available due to the changes made by having Files on Demand available.

2018-06-12 12_39_32 OneDrive failure.png

An unfortunate side effect of this issue is that the backup task keeps retrying over and over!

AOMEI Backupper continues to lie and say the backup is successful but produces a 9KB file!

My next action was to turn off the OneDrive Files on Demand feature which advised me that all my files would be downloaded to this PC (but are already here!).

Now ATI 2018 backs up my OneDrive to the Cloud again successfully!

2018-06-12 12_45_30 OneDrive success.png

AOMEI Backupper also is successful in creating a full sized backup again to Box Cloud.

2018-06-12 12_47_53 AOMEI success.png

There is a case here for all backup applications to be able to handle the change to how OneDrive enumerates the Files and Folders stored in its structures when the Files on Demand feature is enabled.  However, I would not expect that making a backup should cause all such Cloud based files to be downloaded to the local computer in order to be included in that backup, which in effect would need to happen to fully capture all such content.  At best, I would expect ATI and other backup applications to be able to detect what is stored locally and what is not, and capture just the local content without throwing these 'failed to enumerate' type errors and causing a constant retry response.

You wrote: " Yes, there are environments where some of the most advanced features of Acronis ATI would be the software of choice, albeit if ONEDRIVE storage is bypassed, then complete data integrity of a Complete Backup has just been copromised. "

Sorry, but when the OneDrive Files on Demand feature is enabled, then the complete data integrity of your data has been removed from the control of a local backup application and placed firmly in the hands of the OneDrive protection and recovery features, i.e. how they protect and backup your data stored in their Cloud servers.  That is just one reason why I do not put any of my important data in any Cloud only service - they are an attractive target for DOS attacks, for hackers wanting to find lucrative personal data etc.  Call me paranoid, but I want full control over my data, not to be held to ransom because any of it is stored beyond my control or reach.

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#43

Steve,

Very nice testing and write up of this issue.  To add a bit to it, from my reading on the subject the problem with enabling Files on Demand in OneDrive is that doing so causes the location data held in the reparse point to become unavailable.  Some reason, that these reparse points are not being uploaded to the OneDrive servers thus creating the issue.  This may well be the real problem.  Based on your tests I think your results certainly bear that out! 

The issue here began with the Microsoft release of Win 10 1709 and has been furthered in 1803 as the use of reparse points has increased with respect to OneDrive.  The whole thing revolves around the fact that OneDrive began as an Explorer based feature.  This however made the OneDrive  feature non compliant with the Win32 API so, to fix that the use of NTFS rules based structure for OneDrive came to be.  

The reparse points talked about look like symlinks but are not symlinks at all.  They are in fact single instance deduplication markers that adhere to the NTFS standard only.  Thus if you for example have setup Windows Storage Spaces and used an REFS file system for Storage Spaces and added OneDrive with or without Files on Demand enabled, with the release of Win 10 1803 you are now faced with an entire storage configuration that is completely broken with respect to OneDrive as REFS is no longer supported as it was when OneDrive was Explorer based.  This means that you need to migrate all data held in Storage Spaces to another location, remove the REFS file system, then change to NTFS file system, and import all data back to your Storage Spaces to get things working again because of this change by Microsoft.

I do not like to point fingers of blame either but given the above, what do you think?

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#44

Bob, I am a great lover of keeping things as simple as possible.  I am sure that your explanation of all the technical workings of the changes for OneDrive are all valid, but for most users it boils down to the question of 'does it work or not?'.

In these simple terms, then Acronis and others have some catching up to do in order to better handle these changes introduced by OneDrive (aka Microsoft).  They cannot just ignore this change or the choice for users to use the Files on Demand feature, therefore ATI has to be able to better handle these changes, as seen from the application perspective.

I guess that one such response could be: 'Sorry but OneDrive Folders on Demand folders cannot be included in the backup task' - it would not be popular with users but at least would allow all the other data items selected in the Source choice to be backed up without failing the whole task (assuming all the error issues are handled under the covers - enumerating folder paths etc).

If other backup products have found a way of managing this change and dealing with OneDrive files stored via reparse points / deduplication markers or whatever name we want to use, then Acronis needs to play 'catch-up' in doing the same.

The only other question at this point will be: 'How far back will Acronis produce a fix for in this regard?'  We would hope it will be fixed for both ATI 2018 and 2019, but what about users with 2017 or earlier?  Perhaps there could be an incentive for earlier users to upgrade at a discount to gain access to the OneDrive backup fix?

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#45

Steve,

I understand your points, they are well taken.  The issue however is a Microsoft one and not of Acronis True Image.  The problem is that the way in which Microsoft is using reparse points is not understandable by other applications.  This applies to backup apps, and sync apps, specifically at this point.  Office 365 has been effected too.

It may well be that a fix can be applied on an application by application basis.  If that is true then it could well be months for software makers to catch up and some might not.

As of late it seems that Microsoft has been is a state of regression.  A recent move by them to drop support for REFS file systems in Windows 10 Pro is a prime example of this.  The NTFS file system is more than a decade old now and the future is file systems like REFS, Bftrs, and ZFS, which provide a wealth of features not found in NTFS.

In the beginning of life of Win 10 it appeared that Microsoft was bringing Windows and Windows Server environments closer together which is a great idea.  That now seems in question. 

I get the average user need here and I agree that things should just work out of the box.  In this case however, OneDrive did work at the onset but that was short lived due to Microsoft changing how it works in midstream. 

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#46

SOS Backup, which I use in addition to Acronis, is able to backup my local OneDrive data, while Acronis is not. 

Why can SOS Backup handle OneDrive, but not Acronis?

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#47

Are you certain that your data is being backed up?  I would verfiy this if I were you.  Not saying that some Cloud backup solutions do work while others do not but, if it turns out that some do and some do not then that adds to the puzzle.  From what I have read backup solutions might claim that the data is backed up but reality is that the data is not.

EDIT:  A bit about reparse points - Taken from MS Developer Network

" A file or directory can contain a reparse point, which is a collection of user-defined data. The format of this data is understood by the application which stores the data, and a file system filter, which you install to interpret the data and process the file."

In the above, for an application to use a reparse point to locate file data it must understand the reparse point.  In order to understand the reparse point an application needs to know what the format of the data means and then the application must have access to the file system filter to interpret the data and process the file.  In the case of applications which are failing in this regard it would appear the reason is that the format of the data cannot be read which results in failure to install the file system (NTFS) filter to interpret the data and process the file.  End result - application process fails, ie backup, sync.

OneDrive is a backup solution from MS, a competitor with all the rest.  Makes sense to me that MS wants to protect its investment in OneDrive with a proprietary method of data access.

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#48

I did a further test yesterday / today using another competitor product, Eaesus Todo Free 11.0 and this has a specific advanced option for handling reparse points as shown below.

2018-06-13 10_06_40 Todo reparse.png

I did tests with and without the above option enabled and with / without OneDrive Files on Demand enabled.  In all cases, with local and my Box Cloud backups, Todo was able to backup all my OneDrive data and created a full size backup file.  Again this shows that others have conquered this issue with their products - and with a Free product for Todo.

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#49

Yes, I am certain that SOS Backup is backing up my OneDrive data. 

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#50

To Everyone: 

Myself participating as a M/S Win 10 Insider first experienced this issue on 12/23/2017. (and now an ACRONIS 2019 beta tester)..What the M/S Insider Program allows, is Pre-Release access to software of what may soon become G/A.  Those companies that care about their customer base (#01), and have the available resources (#02) can then be better prepared to what future releases of M/S products -- ala Win 10 April/May G/A, will IMPACT their existing customer base. My own personal feeling is that M/S is not trying to take-over or knock-out third party software, but JUST the opposite. They want to work with each and everyone out their developing products for future releases of their Operating Systems to be PROPERLY pre-pared, either by developing a workable solution, or allowing a Vendor to state that (for example) - "Backups including paths to the ONEDRIVE" will fail unless they are specifically excluded -- "Until Further Notice" should a M/S software product become G/A

Also for those companies planning on implementing the NEXT G/A Microsoft Release, if something isn't working right, It will not be a surprise upon G/A.

Communication works multiple ways: M/S is king of hill for Windows, if one of my 3rd Party Software Product Fails, I'll find that out in advance.  Find a work-able solution and move forward.

M/S wants independent software developers to be READY for when M/S introduced changes finally become G/A, so that their existing Software will continue to function as designed and not INTERRUPT or INCONVENIECE any of their existing or future Customer Base. AGAIN I REPEAT THIS PROBLEM I FIRST ENCOUNTERED 12/23/2017.

That being said, please understand that perhaps ACRONIS is the one that should be accepting part/if not all of the blame for ACRONIS software not being able to handle their now current position of inconveniencing customers becase they were not properly prepared for the April/May Windows 10 G/A software release relating to ONEDRIVE issues.

Perhaps even if ACRONIS was truly customer focused, they would voluntarily extend everyone's subscription license at NO cost until a fix can be provided.  As I HAVE SAID their beta 2019 still contains the same code and produces the same error of not being able to handle ONDEDRIVE folders properly.

Let me restate, I am both M/S Insider obtaining weekly updates to their Windows 10 O/S, and now a Beta Tester for Acronis ATI 2019.

On the plus side of this note: As long as I "exclude" the ONEDRIVE folder path, I just completed a 2019 ATI Backup to the cloud successfully, and YES I did verify that the data was backup up.

Why shouldn't the ONEDRIVE folder path be automatically excluded, granted it could reside any on a particular machine.  However a "TEMP" warning message prior to initiating an ATI Backup should remind everyone, until a fix can be provided to exclude the ONEDRIVE path, or an error will occur.