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Backup failed

Thread needs solution
Beginner
Posts: 2
Comments: 0

My attempts to backup my main SSD drive over the past month have failed repeatedly with the following message:

2018-01-03T11:59:04:145-05:00 41508 I00640002: Operation JAYCEE46 started manually.

2018-01-03T11:59:07:127-05:00 41508 I013C0000: Operation: Backup

2018-01-03T11:59:07:127-05:00 41508 I013C0000: Backup type: hybrid (disk level)

2018-01-03T11:59:07:129-05:00 41508 I013C0000: Operation: Consolidation

2018-01-03T11:59:07:129-05:00 41508 I0064000B: Priority changed to High.

2018-01-03T11:59:37:436-05:00 46112 I00000000: Switching to next Wan Optimizator Server

2018-01-03T12:00:07:436-05:00 48288 I00000000: Switching to next Wan Optimizator Server

2018-01-03T12:00:07:436-05:00 48288 I00000000: Fallback to work without wan optimizator. Reason: Switch Count exceeded

2018-01-03T12:00:11:925-05:00 37868 I00000000: Fallback to work without wan optimizator. Reason: Switch Count exceeded

2018-01-03T12:02:48:172-05:00 48288 I00000000: Fallback to work without wan optimizator. Reason: Switch Count exceeded

2018-01-03T12:04:46:245-05:00 41556 I00000000: Fallback to work without wan optimizator. Reason: Switch Count exceeded

2018-01-03T12:09:21:610-05:00 46112 I00000000: Fallback to work without wan optimizator. Reason: Switch Count exceeded

2018-01-03T12:12:57:849-05:00 48288 I00000000: Fallback to work without wan optimizator. Reason: Switch Count exceeded

2018-01-03T12:13:18:422-05:00 48424 I00980000: Connection has been lost. Trying to reconnect.

2018-01-03T12:15:12:012-05:00 46112 I00000000: Fallback to work without wan optimizator. Reason: Switch Count exceeded

2018-01-03T12:22:45:436-05:00 41508 E00040001: Error 0x40001: Error occurred while reading the file.

| trace level: error

| line: 0xa8a1022bd18ae346

| file: c:\bs_hudson\workspace\245\core\file\windows\winnt_backup.cpp:964

| function: `anonymous-namespace'::IsNtfsDeduplicatedFile

| line: 0xa8a1022bd18ae346, c:\bs_hudson\workspace\245\core\file\windows\winnt_backup.cpp:964, `anonymous-namespace'::IsNtfsDeduplicatedFile

| function: FSCTL_GET_REPARSE_POINT

| $module: ti_demon_vs_10640

|

| error 0xfff0: The tag present in the reparse point buffer is invalid

| line: 0xbd28fdbd64edb8f1

| file: c:\bs_hudson\workspace\245\core\common\error.cpp:307

| function: Common::Error::AddWindowsError

| line: 0xbd28fdbd64edb8f1, c:\bs_hudson\workspace\245\core\common\error.cpp:307, Common::Error::AddWindowsError

| code: 0x80071129

| $module: ti_demon_vs_10640

2018-01-03T12:22:47:621-05:00 41508 W00170803: Error 0x170803: Operation has been aborted.

| trace level: warning

| line: 0xbe4a335cc601f5e5

| file: c:\bs_hudson\workspace\245\archive\ver2\file\operation.cpp:61

| function: ArchiveApi::OperationImpl::PrepareError

| line: 0xbe4a335cc601f5e5, c:\bs_hudson\workspace\245\archive\ver2\file\operation.cpp:61, ArchiveApi::OperationImpl::PrepareError

| $module: ti_demon_vs_10640

2018-01-03T12:22:47:622-05:00 41508 E00040001: Error 0x40001: Error occurred while reading the file.

| trace level: error

| line: 0xa8a1022bd18ae346

| file: c:\bs_hudson\workspace\245\core\file\windows\winnt_backup.cpp:964

| function: `anonymous-namespace'::IsNtfsDeduplicatedFile

| line: 0xa8a1022bd18ae346, c:\bs_hudson\workspace\245\core\file\windows\winnt_backup.cpp:964, `anonymous-namespace'::IsNtfsDeduplicatedFile

| function: FSCTL_GET_REPARSE_POINT

| $module: ti_demon_vs_10640

|

| error 0xfff0: The tag present in the reparse point buffer is invalid

| line: 0xbd28fdbd64edb8f1

| file: c:\bs_hudson\workspace\245\core\common\error.cpp:307

| function: Common::Error::AddWindowsError

| line: 0xbd28fdbd64edb8f1, c:\bs_hudson\workspace\245\core\common\error.cpp:307, Common::Error::AddWindowsError

| code: 0x80071129

| $module: ti_demon_vs_10640

2018-01-03T12:22:57:568-05:00 41508 E013C0005: Error 0x13c0005: Operation has completed with errors.

| trace level: error

| line: 0x9f2c53c72e8bce56

| file: c:\bs_hudson\workspace\245\products\imager\demon\main.cpp:608

| function: main

| line: 0x9f2c53c72e8bce56, c:\bs_hudson\workspace\245\products\imager\demon\main.cpp:608, main

| $module: ti_demon_vs_10640

How can I fix this?

0 Users found this helpful
Legend
Posts: 81
Comments: 18082

#1

Jaycee46, couple of suggestions here.

Run a CHKDSK /F against the Source drive (or run any diagnostics provided by the SSD manufacturer) to check that there are no errors on that drive.

Try doing a local backup of the same Source drive to an external USB drive or NAS.

If no errors are given for the above checks, then please open a Support Case direct with Acronis Support for them to help investigate this Cloud backup issue.

I am assuming that you have already used the Cloud connection verification tool? 
See KB 47145: Acronis Cloud Connection Verification Tool and KB 4350: Acronis Backup to Cloud access ports and hostnames

Beginner
Posts: 0
Comments: 1

#2

Hi, I just purchased Acronis True Image 2020 for my Microsoft 10 pro version and all attempts to restore from a back up have failed. I have attached a copy of the report file to this email. Can you please help? Not sure if I'm doing something wrong.

Attachment Size
515888-173349.zip 121.14 KB
Legend
Posts: 81
Comments: 18082

#3

Robert, welcome to these public User Forums.

This issue should really have been brought to the ATI 2020 forum as a new topic rather than adding to this old topic from the ATI 2018 forum.

I would recommend clicking on Create New Topic and copying your post above, including the Acronis System Report zip file in a new 2020 forum topic.

In addition, please tell us how you are attempting to do this backup restore operation?

From a brief look at the file data, you look to be starting a restore / recovery from within Windows and this is resulting in the backup location being not found for H:\DESKTOP-JMBCLNL.tibx

Any recovery of the Windows OS drive / partition should be performed when booted from the Acronis Rescue Media, not started from within Windows.