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Cannot delete old Acronis backup files from external drive

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Beginner
Posts: 3
Comments: 8

I need  to create more space on my external USB drive but I cannot delete old Acronis Backup files. I get an error message as follows....  "You'll need to provide administrator permission to delete this folder"

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Forum Star
Posts: 60
Comments: 1413

#1

Terry...You need to turn of Acronis Active Protection.  Then you should be able to delete the old tib files.

Beginner
Posts: 3
Comments: 8

#2

Hi FtrPilot

I cant believe how much time I have wasted trying to solve this and your advice was soooooo correct and soooo simple, I feel embarrassed to admit it.  Why this wasn't clearly communicated by Acronis I will never know. But you solved it and I am very thankful to you for it.

In reply to by terry rimmer

Beginner
Posts: 1
Comments: 1

#3

How and where do I turn this off?

Legend
Posts: 98
Comments: 21050

In reply to by Steve Smith

Beginner
Posts: 3
Comments: 8

#5

Hi Steve

 

thank you for answering this further query from another Acronis user. Much appreciated.

 

regards

 

Beginner
Posts: 0
Comments: 1

#6

Yes this is an issue with the software. I am having the same problem. I do not have privilege to delete a back set / file from my USB drive! Active protection is not on (never has been)  version 2019 14690 really doesn't matter if Active protection is turned on or not the service is installed during a upgrade or possibility new install. Try sorting the task manager in Windows and stop the activeprotectionservice worked for me. You would think turning it of would include stopping the service.