Cannot delete old Acronis backup files from external drive

Thread needs solution
terry rimmer
Beginner
Posts: 3
Comments: 8

I need  to create more space on my external USB drive but I cannot delete old Acronis Backup files. I get an error message as follows....  "You'll need to provide administrator permission to delete this folder"

Sat, 11/11/2017 - 06:13
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FtrPilot
Forum Star
Posts: 60
Comments: 1413
mvp

Terry...You need to turn of Acronis Active Protection.  Then you should be able to delete the old tib files.

Sat, 11/11/2017 - 12:48
Products: TI 2014, TI 2016
terry rimmer
Beginner
Posts: 3
Comments: 8

Hi FtrPilot

I cant believe how much time I have wasted trying to solve this and your advice was soooooo correct and soooo simple, I feel embarrassed to admit it.  Why this wasn't clearly communicated by Acronis I will never know. But you solved it and I am very thankful to you for it.

Sat, 11/11/2017 - 22:12
ronnieboot
Beginner
Posts: 1
Comments: 1

How and where do I turn this off?

Sun, 11/12/2017 - 12:53
Products: Acronis True Image 2018 for Mac
Steve Smith
Legend
Posts: 105
Comments: 24719
mvp
Sun, 11/12/2017 - 15:41

Acronis Links  :  Acronis Scheduler Manager  :  Acronis VSS Doctor  :  Backup Archive Compatibility  :  Cleanup Tool (ATIH 2010-2021) : Cloning Disks  :  Contact Acronis Support  :  Difference between Backup and Disk Clone 

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terry rimmer
Beginner
Posts: 3
Comments: 8

Hi Steve

 

thank you for answering this further query from another Acronis user. Much appreciated.

 

regards

 

Sun, 11/12/2017 - 21:39
Robert Harper
Beginner
Posts: 0
Comments: 1

Yes this is an issue with the software. I am having the same problem. I do not have privilege to delete a back set / file from my USB drive! Active protection is not on (never has been)  version 2019 14690 really doesn't matter if Active protection is turned on or not the service is installed during a upgrade or possibility new install. Try sorting the task manager in Windows and stop the activeprotectionservice worked for me. You would think turning it of would include stopping the service.

  

Wed, 02/13/2019 - 17:45