Skip to main content

Change backup destination

Thread solved
Beginner
Posts: 4
Comments: 9

How can I change the backup destination?

I have two backups that use a unc path to a NAS on my network, this path has now changed and I simply want to update the destination to the new location path, but I'm stuck at the logon prompt which now isn’t for the valid path so of course isn’t working, I cant get past this!

I'm really not sure why this is so difficult?

Any help appreciated

2 Users found this helpful
Legend
Posts: 81
Comments: 18159

#1

Please see KB 58004: Acronis True Image 2016: Troubleshooting Issues Related to NAS Credentials which should help you to clear the old NAS credentials and be able to enter new ones.

 

Beginner
Posts: 4
Comments: 9

#2

Hi,

Thanks but I have already tried clearing the credentials as per the kb article and I can create a new job using the new path just fine, but that’s not the issue, the problem is that the existing jobs path is wrong, but there doesn’t seem to be a way to change it?

Forum Hero
Posts: 36
Comments: 7325

#3

You can remove the saved UNC path and credentials from Windows registry, then reconfigure the task destinatiion location to correct this.

You will find the registry entry at:\HKEY_CURRENT_USER\Software\Acronis\Connections\smb\

Locate the UNC path in the above key and delete it (path only not the entire key) from the key.

After delete the entry close regedit and reboot the computer.  once booted open the True Image app, select the backup task in the backup list, click on the destination location and select the new path and supply credentials when prompted.

After supplying credentials click on the Test connection button to test the connection.  Once connected the task should now run to the new location.

Beginner
Posts: 4
Comments: 9

#4

Hi,

Thanks, but that didn’t fix the problem, I found and deleted the key, rebooted, then opened TrueImage again and clicked the destination (it still prompts for authentication for the old unc path destination, I would expect it to allow me to browse for a new location, but this doesn’t seem possible).

Forum Hero
Posts: 36
Comments: 7325

#5

In the destination screen at the top you should see the path. Can you enter the new path there then on the right side of the path box click on the arrow in the square box.  Does this change the location?

Legend
Posts: 81
Comments: 18159

#6

Though the suggestion below should not be necessary, it may be worth trying if the advice from Enchantech have not helped resolve this issue:

Open C:\Program Data\Acronis\TrueImageHome\Scripts and find the correct script file for your NAS destination backup task - hopefully this will be the most recent script file (date/time stamp).

Open the script file and look at the following section of the XML document to check whether the correct NAS UNC path is being shown or not.

<volumes_locations>
    <volume_location device_instance_id="" password="******" uri="nas://MyNAS/Backup/Dell/Win_full_b8_s1_v1.tib" username="xxxxxxxxx" volume_id="638918221" />
    <volume_location device_instance_id="" password="******" uri="nas://MyNAS/Backup/Dell/@task@.tib" username="xxxxxxxxx" volume_id="0" />
</volumes_locations>

The above is from one of my own NAS backup tasks so the information you see will be different according to your backup task name, NAS name etc..

Make a backup of the script file before attempting any changes to this information. 
I would advise to only try modifying the uri="nas://...  portion of the XML if any.

Beginner
Posts: 4
Comments: 9

#7

Hi,

There's no option anywhere to enter or change the path, all I get is this dialog which shows the path which I cant change :(

Capture.PNG

 

Forum Hero
Posts: 36
Comments: 7325

#8

You need to look at the top of the GUI destination screen.  You will see a field in which the path is displayed.

Beginner
Posts: 4
Comments: 9

#9

Hi,

I edited the script and changed it to the correct path (three lines) I didn’t change anything else.

But its STILL asking for authentication for the old path! I've searched the registry for this path and its not there (at least as a string anyway), I’ve no idea where its reading the old path from?

Legend
Posts: 81
Comments: 18159

#10

As Enchantech wrote, you should be trying to change the path using the box at the top of the panel as the screen shot below:

2018-08-19 22_37_53 Backup to NAS path.png

If you are not able to do this, then the other option might be to try using the option to 'Add existing backup' and select the latest backup file from your new NAS location, then reconfigure this new backup with the settings you use for the original one apart from the destination.  You may need to remove or rename the original backup task before being able to do this as the file names will match that original task.

2018-08-17 17_25_16 Add existing.png

Beginner
Posts: 4
Comments: 9

#11

Hi,

 

I cant get past the authentication dialog, so I never get the 'backup to' location tree view, this is the problem.

The program must be reading the old path from somewhere no?

Beginner
Posts: 4
Comments: 9

#12

It looks like I'm going to have to start from scratch, reset and configure all my jobs again, not to mention run all my backups from 0. Which is insane, all I wanted to do was change the backup destination.

Forum Hero
Posts: 36
Comments: 7325

#13

xer0w,

Sorry, had to leave this for awhile.  What happens if you click on Cancel, will that allow you to get to the backup location tree view?

I myself did this a few months ago as I reconfigured my network.  In trying to recall how I changed the path I am certain that I changed it by entering the new path in this way.  I am fairly sure that I did have to cancel out the logon credentials screen to do so.

You should not have to start from scratch to accomplish this, 

Beginner
Posts: 4
Comments: 9

#14

FYI. I added an entry to my local hosts file for the old hostname, I could then edit the job.

Legend
Posts: 81
Comments: 18159

#15

Glad to hear you have a solution, thanks for sharing the feedback.

Beginner
Posts: 2
Comments: 2

#16

Thanks xer0w for the hint. Had a similar problem with Acronis True Image 2019: I moved the nas in another location and was unable to change backup destination.
So I added to the windows host file the new nas IP followed by the path shown in the authentication settings (img on post #7 of this thread) and it worked again.

Beginner
Posts: 0
Comments: 1

#17

Thanks as well for the workaround. Though I must admit that it's pretty crappy for one ofe the best rated backup solutions to have to go to such lengths. Moving a backup and including an older backup from another location is definitely not something the overall very simplistic user interface will allow. try registry keys, script files an the windows host file - thanks, but no thanks.