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clone hard drive is not working

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 I have a perpetual license for 2018 Acronis True Image. Running Win 10 on an 3.4Gz i7 desktop computer. I tried to clone my SSD drive and it went through the complete process but when I swapped SSDs the new one would start but stay frozen and nothing responded.

Any help would be greatly appreciated

Ron L

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Ron, I am not a fan of using cloning as it has various issues that can arise, so I very rarely use it.  My preference is to use Backup & Recovery, i.e. make a backup of the working source drive to an external storage device.  Shutdown, swap out the original drive and replace by the new one, then boot the computer using the Acronis rescue media and recover the backup from the storage device to the new drive.

Doing the above has a number of benefits:  it keeps the original drive safely disconnected from any accidental writes; it puts the new drive in the exact location where it will be used by the OS so preserving all the disk controller port addressing used by the OS etc.  Lastly, it avoids Acronis getting clever and injecting device drivers for any additional hardware that may be used to connect the target drive for a clone operation, i.e. external USB dock, hub, caddy etc.

I would recommend creating the Windows PE version of the Acronis Rescue Media as described in the KB documents below.  I would expect this to be more reliable.
KB 60820: Acronis True Image 2018: how to create bootable media
KB 60091: Acronis True Image 2018: how Simple bootable media creation mode works

KB 59877: Acronis True Image: how to distinguish between UEFI and Legacy BIOS boot modes of Acronis Bootable Media

KB 60131: Acronis True Image 2018: how to restore your computer with WinPE-based or WinRE-based media

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Comments: 3

I can get it to this point and it won't go any further.

The box pops up: Cannot find version 1.

You may have moved or deleted it. Please click Browse and specify its location, or ignore this message

Not sure what is meant by version 1 so I don't know where to look.

And I can't ignore the message ... it keeps popping up


Thanks for your help


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Posts: 207
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It means one of the files for the backup is not available; unless you moved it it should be in the same folder as the other files.

I gather you are using the recovery media; when using recovery media, before exiting you can save the log file which may help narrow down which file is missing and if there is a way to go forward. Is the backup a one off backup, or is it part of a regular backup; if part of a regular backup how many incremental backups are made before a new full backup is made. 


Posts: 109
Comments: 28196

Ron, as your original post was about cloning, I would suggest making a fresh new backup image to work with if now choosing to use Backup & Recovery.  That will make this type of error much less likely to happen, especially if there is only one backup file to work with!

See forum topic: Steve migrate NVMe SSD where I have documented (with images) the process that I have used multiple times for my own laptops using Backup & Recovery.   The principles being used remain the same whether working with laptops or desktop computers.

Posts: 2
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Got it working ... Thanks for all the good advice

The mistake I made was choosing "complete backup".  It was taking files from other external drives. Found out that I can choose certain partitions and that made the difference.

Thanks again

(I did make a fresh new backup)