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GSOD when trying to backup parttion "C".

Thread needs solution
Beginner
Posts: 2
Comments: 1

When I attempt to backup partition "C" using Acronis True Image 2018 with  Windows 10 build 17017.1000, my computer pops up a green screen of death (GSOD) with the following message: terminal_server_driver_made_incorrect_memory_reference.

What failed: Win32kbase.sys.

I just upgraded from Acronis True Image 2017.

Has anyone else experienced this?

0 Users found this helpful
Legend
Posts: 80
Comments: 17140

Brian, welcome to these User Forums.

Please see forum topic: Windows 10 crash with True Image 2017 (Insider Preview Fast Ring) opened for the same Insiders issues with ATI.

Please open a Support Case directly with Acronis for this problem as this is something that the developers need to be investigating.

Forum Member
Posts: 15
Comments: 25

Neither Acronis nor Microsoft seem to respond to this problem of the Green Screen when trying to back up the C: drive. There is silence from both companies and I am very disappointed. There are hundreds of complaints on Microsoft's site and finding anything within the Acronis site is hopeless.

Legend
Posts: 80
Comments: 17140

Please see KB 60589: Acronis True Image: Windows Insider Program (beta) builds support for an official statement from Acronis.