Skip to main content

My backup settings disappeared

Thread needs solution
Posts: 1
Comments: 0

Hello. In Acronis True Image before version 2018, my backup settings disappeared 1-2 times a year. They were not displayed in the program. Moreover, the backup files themselves were on the disk.
The same situation occurred in Acronis True Image 2018. But I saved the settings archive in advance. I tried to import it, the program said that the import was completed successfully, but the settings did not appear. What should I do?

0 Users found this helpful
Posts: 102
Comments: 23402


Alexey, welcome to these public User Forums.

I have not seen other users reporting this type of issues here in the forums for a long time, so it is possible that this issue is fixed in later versions of ATI after 2018.

The suggestions for the current situation are:

Check that your backup task script XML files (.tib.tis) are still shown correctly in the C:\ProgramData\Acronis\TrueImageHome\Scripts folder.  You can open these files in Notepad and see the task name near the top of the file.

Do a restart of Windows and check whether the issue has resolved itself?

Do a Repair Install of ATI as per KB 60915: Acronis True Image: repairing program settings - please ensure that ATI is installed or repaired using an Administrator account.