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Unable to mount backup from Windows Explorer right click options

Beginner
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Comments: 18

I recently upgraded my ATI 2017 to ATI 2018, perpetual license. This is on a Windows 10 machine.

Using Windows Explorer, I navigate to my backup on an external drive connected to my router, right click the .tib file and select "mount" from the "Acronis True Image" option on the drop-down list of options, I receive the following ATI error message:

 

Capture.PNG

 

If I first start the ATI 2018 application and select "Open location" from the backup drop-down (which starts Windows Explorer) I'm then able to mount the backup.

Has anybody else noticed this behavior or know of a fix? I rarely mount .tib files. I tried today just to make sure I could with the upgrade to 2018 from 2017.

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Comments: 5664
mvp

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SteveC,

Do you know what Volume 7 is?  You do understand that an Entire PC backup is a backup of all drives/partitions on the machine?

When you performed this Entire PC backup did you have, for example, a USB drive attached to the machine?

I have duplicated your problem on my end.  Not sure that I have ever been able to mount a backup file located on a networked device as I do not think I have ever tried that before.

Question, can you double click the backup file and open it in Explorer?  Would this not serve the same purpose as mounting the backup file?

In reply to by Enchantech

Beginner
Posts: 2
Comments: 18

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I don't know what volume 7 is. Backups of other machines that are stored on the same external drive list a different volume in the error message.

Yes, I am aware that an Entire PC backup is a backup of all drives/partitions on the machine.

There is no USB drive attached to the PC.

I've never double-clicked a .tib file before but you know what? That works perfectly and I think it works better than mounting the backup. I mounted a backup only if I needed to retrieve a single file quickly and that isn't often.

Thanks for the assist. I appreciate it!

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Posts: 29
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mvp

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Your welcome.