Acronis Customer service and Managements the worst I've ever encountered!!
Customer service would not give me a free upgrade as I'm off by one month (they will only upgrade within 1 month and that's just plain crazy. 3 months I can understand) Given the fact that I beta tested for many weeks, I'd certainly to be given some slack and let me upgrade for free. From a customer satisfaction standpoint alone, it would certainly be worth it.
In addition when I purchased 2019 2 months priro never did anyone inform me that a new version was coming out in 2 months. Management's is very short sighted.
As they say, piss one person off and everyone will know about it., Management made their decision and I made my response.