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Acronis True Image.

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Beginner
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While trying to create a rescue media partition on an external hard drive an error message comes up saying cannot open the folder. The True Image program makes the small partition but cannot seem to make the Rescue Image in the partition. I am running Windows 10 pro. I am using Acronis Cyber Protect Home Office 2021. Acronis True Image Makes a Backup of the Drive alright. It will make a rescue media on a flash drive. Can anyone suggest the reason for this?

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Forum Hero
Posts: 55
Comments: 9161

Richard,

Not sure on this question.  Posting a screenshot of Disk Management showing this disk may be helpful.  Are you using the Survival Kit option to create this rescue partition?

Forum Moderator
Posts: 209
Comments: 6674

Hello Richard ,

I see you've opened a support ticket for this issue - would you mind sharing the solution here with the community?