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Acronis won't let me change my email notification settings

Thread needs solution
Beginner
Posts: 4
Comments: 0

My 2019 Acronis True Image will no longer allow me to change my email notifications setting. When I click on it, my PC goes online rather than to a local setting, and the option to change the setting isn't even there. Does anyone have a solution? Thank you

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Legend
Posts: 105
Comments: 24801

Bill, how exactly are you trying to change your email notification settings?

For the local settings, then select a backup task, then click on the Options button, then on the Notifications tab to see the settings.

Beginner
Posts: 0
Comments: 2

I have much the same problem: I want to chnage my account email address but when I do, I get an Error 429 - see screenshot.

I've tried to change the email address several times and with the same result.

As my existing email address will cease in about a week's time, I'd really appreciate a solution.

I'm running Acronis True Image 2019 on a PC running on the latest update of Win 10 Pro

Legend
Posts: 105
Comments: 24801

William, welcome to these public User Forums.

Please see KB 17998: How to change account e-mail - for details of how to do this.

If this does not help, then you need to contact Acronis direct for account issues.

Beginner
Posts: 0
Comments: 2

Thank you.

I've been through the "change email account" several times and it just doesn't work for me.

There shouldn't be any account issues as I have a perpetual licence.  Agreed I'm using 2019 [ I found 2020 unworkable and reverted to 2019] but I'll do as you suggest and see if there's an account issue which stops me changing my email.