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ATI 2019 - 1 PC out of 15 that wont backup.. Please close the application that may currently use the file:

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Beginner
Posts: 1
Comments: 3

HELP...  Always hangs at 27mb then errors with the standard

 

"Please close the application that may currently use the file:"

 

LOG

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7/29/2020 8:57:00 PM: -----
7/29/2020 8:57:00 PM: ATI Demon started. Version: 23.5.1.17750.
7/29/2020 8:57:00 PM: Backup reserve copy attributes: format tib; need_reserve_backup_copy false;
7/29/2020 8:57:00 PM: Operation RECEPTION started manually.
7/29/2020 8:57:01 PM: Backup reserve copy attributes: format tib; need_reserve_backup_copy false;
7/29/2020 8:57:01 PM: Operation: Backup
7/29/2020 8:57:01 PM: Priority changed to Low.
7/29/2020 8:57:01 PM: Create Backup Archive From: To file: \\Server\Data\Admin\Backup\Reception\RECEPTION.tib Compression: Normal Exclude: Files matching mask Match criterion: hiberfil.sys, pagefile.sys, $Recycle.Bin, swapfile.sys, System Volume Information, *.tib, *.tib.metadata, *.~, *.tmp, C:\Users\defaultuser0\AppData\Local\Temp, C:\Users\User\AppData\Local\Temp, C:\Users\defaultuser0\AppData\Local\Microsoft\Windows\INetCache, C:\Users\User\AppData\Local\Microsoft\Windows\INetCache, C:\Users\defaultuser0\AppData\Local\Mozilla\Firefox\Profiles\*\cache2, C:\Users\defaultuser0\AppData\Local\Mozilla\Firefox\Profiles\*\OfflineCache, C:\Users\defaultuser0\AppData\Local\Opera Software\Opera Stable\Cache, C:\Users\defaultuser0\AppData\Local\Opera Software\Opera Stable\Media Cache, C:\Users\defaultuser0\AppData\Local\Google\Chrome\User Data\Default\Cache, C:\Users\User\AppData\Local\Mozilla\Firefox\Profiles\*\cache2, C:\Users\User\AppData\Local\Mozilla\Firefox\Profiles\*\OfflineCache, C:\Users\User\AppData\Local\Opera Software\Opera Stable\Cache, C:\Users\User\AppData\Local\Opera Software\Opera Stable\Media Cache, C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Cache, C:\WINDOWS\CSC 
7/29/2020 8:57:01 PM: Pending operation 173 started: 'Creating partition image'.
7/29/2020 8:57:06 PM: Writing full version to file: RECEPTION_full_b1_s1_v1.tib
7/29/2020 8:57:06 PM: Error 0x1e50023: Please close the application that may currently use the file: \\Server\Data\Admin\Backup\Reception\RECEPTION_full_b1_s1_v1.tib
7/29/2020 8:57:36 PM: Error 0x1e50023: Reattempting the operation. Error: Please close the application that may currently use the file: \\Server\Data\Admin\Backup\Reception\RECEPTION_full_b1_s1_v1.tib.
7/29/2020 8:57:36 PM: Writing full version to file: RECEPTION_full_b1_s1_v1.tib
7/29/2020 8:57:36 PM: Error 0x1e50023: Please close the application that may currently use the file: \\Server\Data\Admin\Backup\Reception\RECEPTION_full_b1_s1_v1.tib
7/29/2020 8:58:06 PM: Error 0x1e50023: Reattempting the operation. Error: Please close the application that may currently use the file: \\Server\Data\Admin\Backup\Reception\RECEPTION_full_b1_s1_v1.tib.
7/29/2020 8:58:06 PM: Writing full version to file: RECEPTION_full_b1_s1_v1.tib
7/29/2020 8:58:06 PM: Error 0x1e50023: Please close the application that may currently use the file: \\Server\Data\Admin\Backup\Reception\RECEPTION_full_b1_s1_v1.tib
7/29/2020 8:58:30 PM: Error 0x1e50023: Reattempting the operation. Error: Please close the application that may currently use the file: \\Server\Data\Admin\Backup\Reception\RECEPTION_full_b1_s1_v1.tib.
7/29/2020 8:58:30 PM: Writing full version to file: RECEPTION_full_b1_s1_v1.tib
7/29/2020 8:58:30 PM: Error 0x1e50023: Please close the application that may currently use the file: \\Server\Data\Admin\Backup\Reception\RECEPTION_full_b1_s1_v1.tib
7/29/2020 8:58:30 PM: Error 0x1e50023: Reattempting the operation. Error: Please close the application that may currently use the file: \\Server\Data\Admin\Backup\Reception\RECEPTION_full_b1_s1_v1.tib.
7/29/2020 8:58:30 PM: Writing full version to file: RECEPTION_full_b1_s1_v1.tib
7/29/2020 8:58:30 PM: Error 0x1e50023: Please close the application that may currently use the file: \\Server\Data\Admin\Backup\Reception\RECEPTION_full_b1_s1_v1.tib
7/29/2020 8:58:30 PM: Error 0x1e50023: Reattempting the operation. Error: Please close the application that may currently use the file: \\Server\Data\Admin\Backup\Reception\RECEPTION_full_b1_s1_v1.tib.
7/29/2020 8:58:30 PM: Writing full version to file: RECEPTION_full_b1_s1_v1.tib
7/29/2020 8:58:30 PM: Error 0x1e50023: Please close the application that may currently use the file: \\Server\Data\Admin\Backup\Reception\RECEPTION_full_b1_s1_v1.tib
7/29/2020 8:58:30 PM: Please close the application that may currently use the file: \\Server\Data\Admin\Backup\Reception\RECEPTION_full_b1_s1_v1.tib
To specify another location, click Browse.: ⎂Retry//⎂Cancel//
7/29/2020 8:59:14 PM: Please close the application that may currently use the file: \\Server\Data\Admin\Backup\Reception\RECEPTION_full_b1_s1_v1.tib
To specify another location, click Browse.: ⎂Retry//⎂Cancel//: User response: ⎂Cancel
7/29/2020 8:59:19 PM: Terminated by user.

Start: 7/29/2020 8:57:00 PM 
Stop: 7/29/2020 8:59:19 PM 
Total Time: 00:02:19 

0 Users found this helpful
Legend
Posts: 100
Comments: 21992

#1

John, welcome to these public User Forums.

Where is the destination for this task?
\\Server\Data\Admin\Backup\Reception\RECEPTION_full_b1_s1_v1.tib

Is this a NAS or is it another PC, and is this task using credentials with all required read/write authority to the target folder & files?

Have you tried creating the same backup to a local / external backup drive to confirm that the error is related to the remote destination file?

Beginner
Posts: 1
Comments: 3

#2

This is a NAS.  I can create files in that folder, delete files in that folder, and all from the machine that is a problem.  I have recreated the mapped drive, and tried mapping via drive letter and fqdn, all with same result.  I have also changed the folder on the NAS that it backs up to.  Next I'll try the local external drive and see what happens.  Will advise shortly.

Beginner
Posts: 1
Comments: 3

#3

Created a backup to an external USB drive without fail. 

All attempts to the NAS (which work on every other PC in the house) fail.  Basically jumps to 27mb of backup and sits there until timeout. 

For further clarification, I can create files and folders, the mapped drive retains connectivity through reboots, and I have setup that connection multiple times trying \\server and \\server.local and multiple users. (admin rights too)

Beginner
Posts: 1
Comments: 3

#4

anyone?  Actually have 2 pcs that will not backup.  Thinking about changing to another product.

Legend
Posts: 100
Comments: 21992

#5

John, I can only offer some further suggestions here based on the limited information provided.

I would recommend setting up a dedicated NAS user account with read/write access to your target destination folder, and not using this user for any other purpose than for your Acronis backup task(s).  Do not use it to map any Windows network drive letters and avoid having any open network drives to the same NAS while the Acronis backup is active.

Ideally, disconnect any mapped network drives to the same NAS before attempting to run the backup.

If you still see issues then please collect an Acronis System Report zip file (to capture all the logs created by ATI) and share this via a cloud service (Dropbox, OneDrive, Google Drive etc), so that we can check for any other factors that may be involved here?