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ATI hangs while at the reload stage - but not if I move my mouse

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Beginner
Posts: 10
Comments: 11

Hi

Using ATI 2019 w/W7 Ult 64 bit, and the recovery media is a bootable USB flash drive.

I noticed recently that I have an issue, that seems to not always have been there.

I go through the process of loading my image, and all is well, until it gets to the actual image restore. It's the final, "Restoring partitions sector by sector" stage.

The process begins, and it just hangs. I literally have to sit there the entire time and move my mouse back and forth. When I do that, the restore moves along at a normal pace, and I am able to boot into W7 with no problem. If I stop moving the mouse, the restore hangs, until I again move my mouse back and forth.

Any ideas?

Thanks in advance.

 

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Acronis Support
Posts: 0
Comments: 238

Dear customer,

What kind of bootable media do you use? Is it Linux based or WinPE?
We are not aware of such issues. Please make sure that you are using the latest available update for your product version. If not you can follow the article: 
Acronis Cyber Protect Home Office (Windows): how to update to the latest build | Knowledge Base
Also, we recommend testing the most up-to-date version Acronis Cyber Protect Home Office: Acronis Cyber Protect Home Office