Clone operation stuck at 'Preparing' and goes no further.
Hi everybody - getting very stumped and frustrated, so maybe you folks can help! :(
I have a gentleman whose Dell laptop I am upgrading to a Crucial MX500 1TB SSD. Crucial provides a 'Crucial-fied' version of Acronis for this for free on their website, which I am using. The info in the program says it's based on Acronis True Image 2019.
The story is this - I cloned it once to a BRAND NEW drive, clone was successful, showed no errors, so I swapped the drives, but the cloned drive didn't boot, Windows was just stuck in an infinite boot loop. SO....I thought 'OK, the clone failed, maybe due to disk errors', so I wiped the clone drive, ran ChkDsk on the computer's original HDD and then tried the clone again........BUT.....on every subsequent clone, no matter which USB port I use, through using Acronis' own Cleanup Utility to remove Acronis, then reinstall it, the clone will start, then just hang on 'Preparing' and go no further....I let it go overnight and it did the same thing.
What's going on here and how can I get this drive to clone successfully so I can get this laptop back to the gentleman?