Cloning fails with "Cannot find the driver for the following device ID: *ABCD0000"
Hello, I hope someone here can help with this because the Acronis "support team" is clueless.
I used Acronis 2016 to perform a clone every week of my Toshiba laptop hard drive. I have a toshiba hard drive of slightly larger capacity in a docking station, and this clone worked perfectly for a couple of years.
I upgraded to 2018, performed the first clone, which worked, but subsequent attempts failed with that message. I had an online chat with support who suggested I upgrade (for free) to 2019 and see if that fixed it. It didn't.
The disk is cloned but the failure occurs at what I think is the end of the process and when I look at the disk with the Windows disk management utility, it doesn't have a boot sector.
I wondered then if the docking station had somehow been damaged, so I purchased another and tried again and it worked. Subsequent attempts with the new docking station failed with that message.
So I purchased a new 1TB portable usb hard drive and attempted a clone to that, which worked. Subsequent attempts failed with that message.
It appears to me that the first attempt to clone to a "new" device succeeds but all subsequent attempts fail. I am sure if I purchased another docking station or usb hard drive it would work the first time only.
The Acronis "support team" have no idea and don't seem to be interested in pursuing this problem, after I sent them multiple screen shots and system reports. If it doesn't get fixed I will uninstall 2019 and reinstall 2016 and ask for a refund of the money I paid to upgrade to a useless product.
My laptop is a bog-standard Toshiba Satellite L850 running Windows 7 Professional version 6.1 service pack 1. Any help would be much appreciated.