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Mise a niveau Acronis WD edition

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Beginner
Posts: 2
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bonjour a tous.J'ai acheté un disque Wester Digital qui me donne droit a la version Acronis WD edition.Je decide d'acheter la version complete en cliquant sur le lien pour 29.99€.Je telecharge Acronis true image 2019 et impossible de l'installer.Je supprime la version WD et la il s'installe bien.Pour l'activer il me demande ma clé + une ancienne clé que je n'ai pas.Comment avoir cette ancienne clé??

Merci d'avance pour votre aide.

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Forum Hero
Posts: 46
Comments: 7185

hello to all.I bought a Wester Digital disk that gives me right to the version Acronis WD edition.I decided to buy the full version by clicking on the link for 29.99 € .I downloaded Acronis true image 2019 and impossible to install.I remove the WD version and it installs well.To activate it asks me my key + an old key that I do not have. How to have this old key ??

Thank you in advance for your help.

Hello Denis.  Please see this KB article:

1836: Upgrading from Acronis True Image OEM versions to Acronis True Image

Upgrade from an OEM version with a serial number

If you have received Acronis True Image OEM with a serial number, you can upgrade to the full version of Acronis True Image regardless of whether Acronis True Image OEM is still installed on your PC. During the upgrade process, you will be prompted to specify the serial number of your OEM version.

If you have lost the serial number, please contact the hardware manufacturer who provided you with the OEM version of Acronis True Image.

Upgrade from an OEM version without a serial number

If you have received Acronis True Image OEM preinstalled on your PC and the product has been provided without a serial number, the software must be installed on your computer to allow upgrade to Acronis True Image. If you no longer have the software installed, please contact the hardware manufacturer who provided you with the OEM version of Acronis True Image.

 

If you are still having issues upgrading, I would recommend opening a support case.  Log into your Acronis account and open a chat support with

https://www.acronis.com/en-us/support/

Legend
Posts: 46
Comments: 15733

hello to all.I bought a Wester Digital disk that gives me right to the version Acronis WD edition.I decided to buy the full version by clicking on the link for 29.99 € .I downloaded Acronis true image 2019 and impossible to install.I remove the WD version and it installs well.To activate it asks me my key + an old key that I do not have. How to have this old key ?? 
 
Thank you in advance for your help.

Please see KB  1836: Mise à niveau de Acronis True Image des versions OEM à Acronis True Image

If this does not help, then you will need to open a Support Case direct with Acronis to resolve any activation problems.