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Plug in the external drive containing the files for this backup

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Beginner
Posts: 1
Comments: 1

Hello, I'm trying to backup a stand alone pc with True Image 2019. When I try, I get a message, "The Backup cannot be started. plug in the external drive containing the files of this backup". This confuses me because I'm trying to backup not restore. What does it want me to do ?

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Legend
Posts: 109
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Mark, welcome to these public User Forums.

How are you trying to perform the backup here?

Do you have ATI 2019 installed on this PC or are you booting it from Acronis Rescue Media?

The message suggests that you are continuing an existing backup task, i.e. one that has already been run previously and has created files on the storage drive which it needs to access to continue the backup process.

Beginner
Posts: 1
Comments: 1

Hi Steve, I think I figured it out. I had done an earlier bu a couple years ago, and it was selected in the left pane. So I think it wanted to update that one. I selected add a new bu, and it went through. Thanks for responding.