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Problems With A Restore

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Forum Member
Posts: 17
Comments: 26

I'm trying to restore from a backup onto a new SSD on the same PC. The contents of the backup, from an original 1 TB spinning disk, are shown as follows:

  1. NTFS (Windows8_OS) (C:)    203 GB of 926.7 GB NTFS
  2. Track 0
  3. Recovery Partition       495 MB NTFS
  4. EFI System Partition     49 MB FAT32
  5. FAT32 (LRS_ESP)      267 MB FS:FAT32
  6. Recovery Partition        26 MB NTFS
  7. Recovery Partition        11 GB NTFS

This combination confused me, but I formatted the new drive as GPT. Then I tried selecting the whole drive to restore, not specific partitions. It kept needing the new location on all 7, and each time I specified unallocated. But on the 7th it wouldn't let me. It was just greyed out. Maybe that was due to the new SSD 1 TB being slightly less than the original 1 TB, dunno. So I tried just specifying the main C partition 1, and 2 and 4, leaving out the 3 recovery partitions and FAT32, whatever that one is. That allowed it to run, but both times it got around 70% restored and then failed with "Recover operation failed". Maybe the backup is corrupted, but it didn't fail at the exact same point each time, just semi-close. The backup I'm restoring from is the 6th incremental from the full.

So any help here will be appreciated. Should I get a new full and try restoring from that? Am I selecting the right partitions? Any ideas? Thanks.

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Legend
Posts: 105
Comments: 24801

Joel, when you do any recovery of the system drive, then it is recommended / best to use the Acronis Rescue Media to boot the PC, but when dealing with issues like this, then you need to capture the Log data for the failed recovery while still in that rescue environment and save the log to such as a USB stick before exiting (when the data is lost).

One immediate suggestion, if the original HDD is working fine, would be to create a new Full backup without any incrementals, but use the option in Windows Disk Management first from the live OS to 'Shrink' the size of the C: OS partition to the size this offers, plus also run CHKDSK /F against the drive too.

You can do the separate full backup from the Acronis Rescue Media if you wish.

When doing the restore of your backup, this needs to be done as a Disk & Partition restore and at the top Disk selection level.

Please see forum topic: [How to] recover an entire disk backup - and in particular the attached PDF document which shows a step-by-step tutorial for doing this type of recovery / restore.

Forum Member
Posts: 17
Comments: 26

Well, I did as you advised, shrinking the partition. I also just used Tools on the C drive in Windows Explorer to check for drive errors, but it said it had none. So I did a full backup, then tried to restore, this time just the C drive, and once again it got around 70% and then failed with  "Recover operation failed". I forgot to log errors.

I looked and I was mistaken. This is Acronis 2016, not 2019, although that likely doesn't make any difference.

I'm trying to validate the last backup now to see what it says. Maybe I should run a pure chkdisk /f  like you said instead of the Explorer tool. Any other ideas? Thanks.

 

Legend
Posts: 105
Comments: 24801

Joel, the best information to try to help with this issue is the Log for the failed operation which should give some reason for why it failed.

Forum Member
Posts: 17
Comments: 26

Steve: Thanks for your help. I ran a chkdsk and it found no errors. The log idea is good, but I've never done that. Where in the restore process do I specify a log? After it fails, where do I find the log? And where in there does it allow me to send the log to a USB stick? - Joel

Legend
Posts: 105
Comments: 24801

Joel, when you are booted into the Acronis Rescue Media application, you will see an option in the main panel for Logs.  Click on this option, then right-click on the top line of the log entry where you will see a further option to save the log which will let you save it to your USB stick.

Forum Member
Posts: 17
Comments: 26

OK, sounds good. But even without saving it I should be able to see what the error was on that display, right?

Forum Member
Posts: 17
Comments: 26

OK, here's the latest, and likely the final story. When I did the restore and it failed, I looked at the log and it said:

The backup is corrupted, but you can still try to recover data from it.

That led me to believe that the backup device, a 2 TB external hard drive, had problems with it. Keep in mind, though, that I had validated the Acronis backup and it said it had validated fine. Continuing on, I decided to try another backup device, a different EHD. In the meantime, I did a chkdsk /f /r on the original EHD to see what it reported.

On the different EHD, everything worked as I originally would have expected. No problems.

On the original EHD, the chkdsk ran for about 15 hours (it was a 2 TB drive), and it reported no errors at all. Go figure.