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Recover to MS Surface laptop 3

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Beginner
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Comments: 1

Hi, I have a brand new MS Surface laptop 3 with intel i5 processor. I had the 256 GB SSD version and made a backup. Now I placed a 1TB SSD and want to recover from a NAS server.

The problem is, I have no keyboard, trackpad and mouse support in my standard recovery Acronis USB.

I searched the internet, but can't figure out how to make a bootable media for Acronis with the necessery drivers implemented. I also need WIFI connection to my NAS server.

I use Acronis 2019. Can anybody help me out?

Thanks in advance!!

 

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Legend
Posts: 100
Comments: 21992

#1

Dick, welcome to these public User Forums.

What do you mean by your 'standard recovery Acronis USB'?
I suspect that this may be the Linux version of the ATI 2019 rescue media if it doesn't find your keyboard, trackpad and mouse correctly.

For the ATI 2018 & later version rescue media, there are 3 different versions available:
Simple:  created based on your Windows Recovery Environment for WinPE media.
Advanced: created based on Windows ADK (or AIK for earlier OS versions) - WinPE media.
Advanced: created based on a small Linux distro OS (BusyBox) or created from the .ISO CD image download from your Acronis Account page.

For your MS Surface 3 laptop you should be using the 'Simple' WinPE version of the media where this takes device driver support from the Windows Recovery Environment (WinRE) and will find the I/O devices.

Getting wireless support to work is a different matter and I would suggest not worth the effort if you are able to use an external disk drive instead of recovering from your NAS.

ATI 2019 introduced the Acronis Survival Kit allowing you to use an external disk drive as both the 'Simple' WinPE rescue media to boot from, and also the remainder of the drive for storing your backup images and doing recovery from using a single USB port.

The option to create a Survival Kit is only offered when you are creating a new Disks & Partitions (or Entire PC) type backup task and are setting the Destination for the task to a suitable external USB drive that can be used for this purpose.

See KB 61639: Acronis True Image 2019 and 2020: how to create Acronis Survival Kit - for more information on the process.
Also KB 61738: Acronis True Image: Survival Kit disk partition for backups is limited to 2TB on BIOS-booted systems
And Acronis Article:  The Acronis Survival Kit

KB 59877: Acronis True Image: how to distinguish between UEFI and Legacy BIOS boot modes of Acronis Bootable Media

KB 61621: Acronis True Image 2019: How to restore your computer with WinPE-based or WinRE-based media

Beginner
Posts: 1
Comments: 1

#2

Thanks Steve for the reply!!

These steps made it possible for me to recover my Laptop3.

I did indeed connect an external USB drive with the image on it, works great!

 

Legend
Posts: 100
Comments: 21992

#3

Dick, always glad to read of a successful recovery from a user, thanks for the feedback.