Registration account ATI2019

Hans, please check that you have installed the final security update build #18100 for ATI 2019 which was provided to deal with access security.

KB 69830: Acronis True Image 2017-2021: free mandatory software update for Acronis Cloud features

Hello Steve Yes, I have the latest version installed!

Here I found the solution:

https://kb.acronis.com/content/58714#firewall

It wasn't the firewall but the hosts file further down in the text.

Here are my instructions in a nutshell:

1. Copy the file C:\Windows\System32\drivers\etc\hosts to your Desktop folder:

2.OPEN WITH Notepad

3.Erase everything with Acronis

4.copy back again

Link instructions: https://kb.acronis.com/content/58714#firewall

In addition, the Acronis server was this morning for I can't be reached!

Thanks for your help hebalule

Hallo Steve
Ja ich habe die neuste Version installiert!
Hier habe ich die Lösung gefunden:
https://kb.acronis.com/content/58714#firewall
Es war nicht die firewall sondern die Hostdatei 
weiter unten im Text.
Hier meine Anleitung in kurzform:
1. Copy the file          C:\Windows\System32\drivers\etc\hosts                      to your Desktop folder:
2.ÖFFNEN MIT Editor
3.Alles mit Acronis löschen
4.wieder zurück kopieren
Link Anleitung:
https://kb.acronis.com/content/58714#firewall

Ausserdem war der Acronisserver heute morgen für
mich nicht erreichbar!
Danke für Deine Hilfe
hebalule

Glad that you have found and resolved the issue here, thank you for sharing about checking the hosts file.  I guess that most users never touch the hosts file these days!