Scheduled backup REFUSING to run

Chris, does the backup task run is you click on Backup Now or if you move the schedule to run at a time when you are at the computer?

System report zip files tend to exceed the maximum 3MB file upload size set for the forum, so if you want us to look at it then you will need to provide a link to a cloud share using such as Google Drive, Dropbox, OneDrive etc.

Note: you can send me the cloud share link via a private message using the 'send message' option under my name in the left column of this post.

On a previous version of the backup, I checked the 'activity' section and the backup was running when I was at the PC. I then deleted this version and re-created it, to see if that fixed the issue but no luck.

I have messaged you an iCloud Drive link to the system log, let me know if there are any issues. Thank you.

Chris, sorry but the link is not working - says it is unavailable / owner has stopped sharing.

I've sent a new one in private message

Chris, thanks for the system report zip file.  The first thing that I can see is a problem with your WD Elements 2TB external USB drive that is showing errors in the disks.txt report.

DA-API report version 3

          PS         Speed IFace Hs-Bs-Tg Model                     
Num  NT    L9NO  Size FSsize Free FS     Type            Label       ABCHSV Error
---- ----- ---- ----- ----- ----- ------ --------------- ----------- ------ ----------
1-   d(2) GPT   1.8T NVME  0-0-0    KINGSTON SFYRD2000G EIFK31.6
                                  MBR                                ------
                                  GPTpri                             -----v
  -1       ----  100M  100M   67M FAT32  EF EFI          SYSTEM..... --c--V
                                  MSresr                             -----v
  -3       --DC  1.8T  1.8T  1.1T NTFS   07 NTFS, HPFS   Windows.... --c--V
  -4       ----  850M  850M  271M NTFS   27 Windows RE H Recovery... --c--V
                                  GPTbck                             ------
2-   d(0) MBR   1.8T USB   0-0-0    WD Elements SE 2623 1026  
                                  MBR                                -----v
  -1  p(1) --CD  1.8T  1.8T       NONE   07 NTFS, HPFS               -ee--V
                   2M             unallc                             ------

Partition 2-1: file system
  FS:                NONE
  File System Error 0x70005: Invalid format.

The logs are showing lots of errors for failed to read segments for the backup file(s).

KB 1638: Acronis Disk Report

Thanks for your prompt response. The 2TB external USB disk is currently empty and there are no backup files in it? I have private messaged the acronis disk report.

Chris, sorry but I have not been able to access any private messages today (constant 504 Gateway Time-out errors!).

Your earlier system report zip included the disk report I referenced in my previous post and will include all connected drives.  The disk report text file can be attached / uploaded directly to the forum as is only a few kb in size.

Chris, finally managed to access your disk report file and it shows exactly the same as I posted above, i.e. that the external drive is seen by Acronis as having an invalid format.

I would suggest that you reformat the drive as NTFS if it is not holding any important data.

Hi Steve

I've reformatted as NTFS and still no luck I'm afraid. I also did the proper format, not the quick format.

I'm going to try and re-add the backup and "backup now" to see if this fixes it.

Hi Steve

It backed up on the scheduled time at 3am this morning, according to the Acronis history.

So, looks like it's working properly now. Thanks for your help with this.

Happy new year.

Chris