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Second hard drive isn't listed on "My computer" list for default backup recovery

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Beginner
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Issue: My second drive (D:) doesn't appear on the "My computer" list on the recovery tab of a default full backup.

Details:

I just ran my first full backup using 2019 Premium. I did the "Survival" toolkit and chose the default backup option, where I selected "Entire PC." I have an SSD (C:) and a Data drive (D:). My expectation is that it would backup both drives. 

Once it was completed, I selected the backup, then went to the "Recovery" tab to see if everything was there. When I expanded "My computer," it only showed my C: drive. 

However, if I search for a folder on my D: drive while on the recovery tab, the folder will appear. In addition, if I open the *.tib file, D: is present in the drive list. 

 

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Forum Hero
Posts: 46
Comments: 7033

Hi Vinny,

Please see the user guide:

https://www.acronis.com/en-us/support/documentation/ATI2019/index.html#29559.html

Backing up all data on your PC

What is an Entire PC backup?

An Entire PC backup is the easiest way to back up the full contents of your computer. We recommend that you choose this option when you are not sure which data that you need to protect. If you want to back up your system partition only, refer to Backing up disks and partitions for details.

When you select Entire PC as a backup type, Acronis True Image backs up all your internal hard drives in disk mode. The backup contains the operating system, installed programs, system settings, and all your personal data including your photos, music, and documents.

The recovery from an Entire PC backup is also simplified. You only need to choose the date to which you want to revert your data. Acronis True Image recovers all data from the backup to the original location. Note that you cannot select specific disks or partitions to recover and you cannot change the default destination. If you need to avoid these limitations, we recommend that you back up your data with an ordinary disk-level backup method. Refer to Backing up disks and partitions for details.

You can also recover specific files and folders from an Entire PC backup. Refer to Backing up files and folders for details.

If an Entire PC backup contains dynamic disks, you recover your data in partition mode. This means that you can select partitions to recover and change recovery destination. Refer to About recovery of dynamic/GPT disks and volumes for details.

Also, just a personal recommendation, but I would highly encourage you to create a separate backup for each physical disk instead of jumbling them together.  If you have a problem with one drive, and not the other, it will make for an easier recovery.  Plus, you can change the backup settings for different tasks... say for instance you want to backup your OS drive daily, but only need to backup your data drive weekly... or you want one disk to have incremental backups, but the other to have differentials.   

Forum Hero
Posts: 46
Comments: 7033

Just re-read your post again... So C and D both appear to be internal... But only C shows up in the recovery pain on the left, but D files/folders show up when you search for them...

Just curious, but if you double click, the .tib backup file, and then start clicking through the D: drive, can you see all of the files and folders in it?  If so, you can copy and paste directly out of it.

According to Acronis, hidden files / folders won't be shown in the Acronis GUI - could that be the case of your D: drive?

I'd still encourage you to do a separate backup of the C: and D: drive since they are 2 different physical disks, which will make recovery more simplistic in the long run.