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Segmentation Fault

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Beginner
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Comments: 11

Recently Acronis True Image 2019 failed me in a very  disappointing way.  I bought a new WD NVME 750 1TB SSD, and wanted to clone from Samsung 970 Pro 512 GB. Clone didn't work. Got error message:

Segmentation Fault.

Tried an offline Restore from archived backup....Segmentation Fault.

I read what I could find about it, but everything dates back to 2015 when there wasn't UEFI BIOS so much. Was able to restore back to Samsung NVME drive where system was originally stored as a test, but when I wiped drive the backup would finish....writing MBR, and then wouldn't report, then would switch to a Linux screen to summarize dump, and record actions for Acronis.....I tried five times, and then just gave up and re-installed Windows, a 2 day 30 hour affair.

Yikes Acronis disappointed, I have been using Acronis for 15 years and never had these problems...

Is there a way or workaround for future backup/restore

Thank you 

Phillip

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Legend
Posts: 102
Comments: 22353

#1

Philip, welcome to these public User Forums.

From your description you look to be using either the Linux version of the Acronis Rescue Media or else doing these operations after starting from the Windows ATI GUI which is then doing a restart from Windows into a temporary Linux based environment.

The issue with the Linux media / environment is a lack of support for new NVMe type drives along with no RAID support (which is often used with NVMe drives for performance).

The recommendation here is to create the Simple version of the Acronis Rescue Media, which is WinPE media based on your Windows Recovery Environment.

Ideally, the new NVMe drive should be installed within the computer, the computer booted from the WinPE media with the other drive connected externally.

See KB 63226: Acronis True Image 2020: how to create bootable media

KB 59877: Acronis True Image: how to distinguish between UEFI and Legacy BIOS boot modes of Acronis Bootable Media - UEFI is required for NVMe drives!

Please see KB 56634: Acronis True Image: how to clone a disk - and review the step by step guide given there.

Note: the first section of the above KB document directs laptop users to KB 2931: How to clone a laptop hard drive - and has the following paragraph:

It is recommended to put the new drive in the laptop first, and connect the old drive via USB. Otherwise you will may not be able to boot from the new cloned drive, as Acronis True Image will apply a bootability fix to the new disk and adjust the boot settings of the target drive to boot from USB. If the new disk is inside the laptop, the boot settings will be automatically adjusted to boot from internal disk. As such, hard disk bays cannot be used for target disks. For example, if you have a target hard disk (i.e. the new disk to which you clone, and from which you intend to boot the machine) in a bay, and not physically inside the laptop, the target hard disk will be unbootable after the cloning.

Beginner
Posts: 1
Comments: 11

#2

Thanks I'll try the  WinPE media  version. I indeed have been using the Linux version because of how uncomplicated creating the rescue disc, and using it has been. Oddly though when I cloned my OS from a Samsung M.2 SSD to Samsung NVME 970 pro, worked without any problems.

Thank you for your suggestion. Do you think it would be worth it to upgrade to Acronis 2020?

Legend
Posts: 102
Comments: 22353

#3

Philip, I would suggest holding off on any upgrade to 2020 at present as the next version, ATI 2021 is currently in Beta testing and will be released in early Autumn whereas 2020 will go out of support 30-days after 2021 is released generally!

Beginner
Posts: 1
Comments: 11

#4

When formatting a HDD using Aomei part assist. It for some reason formatted my boot drive WD NMVE drive.

Had a handy Acronis backup, and was back up in 20 mins.

Since changing to WinPE rescue media, Acronis has worked 100% of the time. Thanks for the tip, never too old to learn something.