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Shutdown Issue

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Beginner
Posts: 3
Comments: 15

I am posting this on this forum since the issue I am having only happens after running an Acronis TIH 2019 system image each night.  Maybe someone will have an answer as to why this is happening and/or a solution.

Running Win 10 Home 19041.508, 64 bit.  SSD system drive, two SSHD hard drives, and a USB hard drive where I write the reserve backups.

I can do a shutdown from the Start Menu, Slide Shut Down, clicking on shutdown from my desktop menu, or even running it in a command prompt, an it never fails to shutdown.  However, when I either tick the box in Acronis to shutdown when complete or enter a post command to shutdown in advanced options, periodically it will hang on the shutdown screen but usually what happens is that everything appears to shutdown including the hard drive lights are off and the monitor turns off.  The only thing that doesn't shutdown is the computer power. - power light still on and fans still running.  I have to press and hold the power button until it shuts down.  Normally this would not be a real issue except that I run the backup just before going to bed and rely on it shutting down when finished as it always has in the past.

I have used Acronis for years and with this version I never had this problem until recently.  I thought it might be related to the botched August Win update, but I just installed the Sept. update and the issue still persists.  I really don't think it is a Windows or my computer issue since I can shutdown the computer as described above.

Anyone have any ideas?

 

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Legend
Posts: 102
Comments: 22355

#1

Please see KB 60589: Acronis True Image: Windows Insider Program (beta) builds support - for the official Acronis statement on support of beta versions of Windows.

Beginner
Posts: 3
Comments: 15

#2

I appreciate a response, but I don't know where you see that I said anything about running a beta version of Windows.  I am running the latest public release version 19041.508 as I stated.

BTW the log in the log viewer shows shutdown initiated and shutdown completed whether it completes the shutdown or not.

Since the normal methods of shutdown all work, I can only assume that something is in error in the syntax that  Acronis uses to send the shutdown command. 

Legend
Posts: 102
Comments: 22355

#3

James, the current Windows 10 #2004 version is 19041.450 so if you have .508 you are on an insiders build which is a beta.

Beginner
Posts: 3
Comments: 15

#4

Steve,

Sorry, but the September update which I did on Tuesday makes it version19041.508.  19041.450 is the version number after the August update.

 

Legend
Posts: 102
Comments: 22355

#5

James, you are correct!  My own PC just wanted me to do a restart to install the latest Windows Updates and it now shows as being 19041.508, so my apologies for doubting you here!

Unfortunately, any issues arising with ATI 2019 not shutting down after any Windows Update will not be fixed by Acronis as both 2019 and now 2020 are out of support with the arrival of ATI 2021, so the answer from Support is going to be to show that the issue still exists on the 2021 version.

Personally, I never use the Shutdown option for any of my tasks as the various PC's in use all go to sleep by themselves with the normal Power Options settings, then wake when needed to perform various activities, including waking to do backups.

Beginner
Posts: 3
Comments: 15

#6

Steve,

Thanks for the apology - I knew I wasn't crazy even at my extended age.

I knew Acronis would not support my version any longer, so I didn't even try with them.  I thought someone may have the same problem and had figured out a solution.  There are pros and cons to both shutting down and not shutting down, but my preference is to shutdown each night.

I may have figured it out.  I already had fast start turned off as well as hibernation as both of those can cause shutdown issues.  I actually think I found the problem by accident as I had forgotten about pressing the Win key + F4 which gives you the old Win 7 shutdown UI.  When I did that, my browser closed and one app in the notification area.  I repeated a couple of times, it did the same thing, and I could see that it was closing Wallpaper Changer which is an old program (last version 2007) that I still use because I like the wallpaper collections I have with it.  I don't use the screensaver with  these newer monitors, but I do use the wallpaper.  It is set to change the wallpaper every hour, and it hit me that when I was finishing the backup ready for shutdown (at least on this computer) was at the top of the hour.  Hmmmm?  So last night I closed the wallpaper, did the backup, and it shut down before the top of the hour with the boxed ticked just as it should.  I will test it the next two nights and see what happens. 

It sounds weird, but I think that old 32 bit app may have caused the problem.  I am guessing it is 32 bit and not 16 bit since it does run on two 64 bit computers.  It would not run without an emulator if it were 16 bit.  I guess I have never had the timing like that on the other two computers as they have never failed to shut down.

Legend
Posts: 102
Comments: 22355

#7

James, it sounds very much like you have got this issue figured out.  Having another scheduled activity so close to the shutdown would probably have unpredictable results.

Another option would be to use a Post Command to terminate the wallpaper app before ATI does the shutdown.

Beginner
Posts: 3
Comments: 15

#8

 

Steve,

Update!  This issue has nothing to do with Acronis or my wallpaper changer.  Something changed in a recent Win update that has created a problem with a program telling the computer to shutdown and it probably is happening with other programs that tell the computer to shutdown.

By accident I noticed one of my laptops also running Win 10 Home 64 bit was doing the same thing - shuts down fine until Acronis tells it to shutdown.  It appeared to shutdown but I noticed the fan on the stand it sits on was still running and it is powered by a USB port - has to have power to still be running so computer power is still on.  I am running version Acronis 2019 and of course there have been no updates so nothing has changed with Acronis and it worked fine until the last month or so.

The other laptop (used only for my model trains that use a couple of 16 bit apps) that runs Win 7 Pro 32 bit does not have the issue as it shuts down fine after a backup by just ticking the shutdown box in the advanced settings.

I created a file with notepad with one line - shutdown.exe /s /f and saved it as a cmd file.  I then entered this cmd file into the post commands on both computers and both now shutdown every time even with the wallpaper changer still running.

Here are the last few lines of the backup log when either ticking the shutdown box or entering shutdown.exe ./s /f into the post command:

9/13/2020 10:15:38 PM: -07:00 2300 I013C0006: Shutdown attempt(by scheduler)
9/13/2020 10:15:38 PM: -07:00 2300 I013C0006: Shutdown success
9/13/2020 10:15:38 PM: -07:00 2300 I013C0006: Operation has succeeded.

Start: 9/13/2020 10:03:00 PM 
Stop: 9/13/2020 10:15:38 PM 
Total Time: 00:12:38 

 

Here are the last few lines in the log when using the cmd file inserted into post commands:

9/15/2020 9:49:56 PM: -07:00 10668 I00010400: Child process has exited with code '0'.
9/15/2020 9:49:56 PM: -07:00 10668 I00640086: Execution of user command succeeded: C:/Users/jrwhi/Shutdown Computer.cmd
9/15/2020 9:49:56 PM: -07:00 10668 I013C0006: Operation has succeeded.

Start: 9/15/2020 9:38:00 PM 
Stop: 9/15/2020 9:49:56 PM 
Total Time: 00:11:56 

Interesting?

By the way, the Win systems log has never shown any error with the shutdown, and it will read exactly the same whether shutdown with the way that was a problem or with my new way of shutting down,

Jim

Legend
Posts: 102
Comments: 22355

#9

Jim, thanks for sharing your further findings and glad that you have found a method that works well for you.