I am posting this on this forum since the issue I am having only happens after running an Acronis TIH 2019 system image each night. Maybe someone will have an answer as to why this is happening and/or a solution.
Running Win 10 Home 19041.508, 64 bit. SSD system drive, two SSHD hard drives, and a USB hard drive where I write the reserve backups.
I can do a shutdown from the Start Menu, Slide Shut Down, clicking on shutdown from my desktop menu, or even running it in a command prompt, an it never fails to shutdown. However, when I either tick the box in Acronis to shutdown when complete or enter a post command to shutdown in advanced options, periodically it will hang on the shutdown screen but usually what happens is that everything appears to shutdown including the hard drive lights are off and the monitor turns off. The only thing that doesn't shutdown is the computer power. - power light still on and fans still running. I have to press and hold the power button until it shuts down. Normally this would not be a real issue except that I run the backup just before going to bed and rely on it shutting down when finished as it always has in the past.
I have used Acronis for years and with this version I never had this problem until recently. I thought it might be related to the botched August Win update, but I just installed the Sept. update and the issue still persists. I really don't think it is a Windows or my computer issue since I can shutdown the computer as described above.
Anyone have any ideas?