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True Image 2019 : differential backups create full backup everytime !

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Beginner
Posts: 9
Comments: 6

Hello,

I've been using True Image for quite a while.It's been a few weeks though that I'm bugged by annoying issues : all my backups wether they are set to differential, incremental or chain of versions create new full backup every time they run (typically on a weekly basis). I've tried removing all TIB files and associated backup jobs, creating new ones : with no luck. Data is stored on a network storage. Client is urnning Win10 Pro 1809.

I can't find any useful info in the log viewer, here is an example :

10/02/2019 10:24:31: 00 31536 I00000000: -----
10/02/2019 10:24:31: 00 31536 I00000000: ATI Demon started. Version: 23.4.1.14690.
10/02/2019 10:24:31: 00 31536 I00640000: Attributs de la copie de réserve de la sauvegarde : format tib; need_reserve_backup_copy false;
10/02/2019 10:24:31: 00 31536 I00640002: Opération NVMe Samsung SSD 960 4B6Q démarrée manuellement.
10/02/2019 10:24:36: 00 31536 I00640000: Attributs de la copie de réserve de la sauvegarde : format tib; need_reserve_backup_copy false;
10/02/2019 10:24:36: 00 31536 I013C0000: Opération : Sauvegarde
10/02/2019 10:24:36: 00 31536 I0064000B: Priorité changée en Basse.
10/02/2019 10:24:36: 00 31536 I000B03F0: Créer une archive de sauvegarde Depuis : Disque 9 Vers le fichier : nas://XEONFEVER/Acronis/NVMe Samsung SSD 960 4B6Q.tib Compression : Normal Exclure : Fichiers correspondant au filtre Critère de concordance : hiberfil.sys, pagefile.sys, $Recycle.Bin, swapfile.sys, System Volume Information, *.tib, *.tib.metadata, *.~, *.tmp, C:\Users\\AppData\Local\Temp, C:\Users\\AppData\Local\Mozilla\Firefox\Profiles\*\cache2, C:\Users\\AppData\Local\Mozilla\Firefox\Profiles\*\OfflineCache, C:\Users\\AppData\Local\Opera Software\Opera Stable\Cache, C:\Users\\AppData\Local\Opera Software\Opera Stable\Media Cache, C:\Users\\AppData\Local\Google\Chrome\User Data\Default\Cache, C:\WINDOWS\CSC
10/02/2019 10:24:36: 00 31536 I000101F8: L'opération en attente 173 a démarré : « Création de l'image de la partition ».
10/02/2019 10:24:36: 00 30872 I00640000: Écriture d'une version complète sur le fichier : NVMe Samsung SSD 960 4B6Q_full_b2_s1_v1.tib

Any help appreciated!

Thanks!

0 Users found this helpful
Legend
Posts: 79
Comments: 16784

Sorry but I can see no obvious reason for why your backups are only creating Full versions from the information given.  The log data looks normal.

What happens if you create a new small test backup task, of such as some small folders, then see if that works correctly for creating either differential or incremental backups?

If a new test backup gives the same issue, then I would suggest doing a Repair install of the latest build version of ATI 2019.  This is done by simply reinstalling over the existing application without doing an uninstall.

Forum Hero
Posts: 36
Comments: 7048

Linxeye.

If you can post screenshots of your backup task configuration screens we may be able to help you further.

Beginner
Posts: 9
Comments: 6

Please find screenshots below of the backup job set on "chained versions" (I used differential or incremental in the past before the problem appeared).

@Steve : BTW I'm unable to repair the TI2019 setup. It only offers from control panel the ability to uninstall ?

Legend
Posts: 79
Comments: 16784

The repair option will only be shown when you download & run the latest ATI installer program, not from the Control Panel.

Beginner
Posts: 9
Comments: 6

Hello,

Repaired installation with full TI setup file. Just ran a backup job : it's no longer a full one ! Thanks :)

Legend
Posts: 79
Comments: 16784

Good to hear that the repair looks to have helped here, thanks for the feedback.