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Unable to complete the backup consolidation started ...

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Beginner
Posts: 1
Comments: 2

Using Acronis True Image 2019 and backing up one computer's selected files to the cloud.

Data size is 54GB, and I have plenty of spare space on the cloud. Last successful cleanup was Friday 15th March.

I have been getting this error recently. Backups just seem to never complete the cleanup phase, and two hours later I get an email saying the backup failed (though Acronis says the backup succeeded and only the consolidation failed).

 

I'm currently trying to do clean-ups on that dataset from the Acronis cloud webpages, but it is not clear if anything is happening. Hang on, it says it finished. I guess I'll wait and see what the next backup status returns.

Anyone else experiencing this?

 

 

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2 Users found this helpful
Beginner
Posts: 1
Comments: 2

Hmm. The failure email I just received says that backup size is 296GB. I guess that might be all the stuff that hasn't been cleaned-up/consolidated?

 

Forum Hero
Posts: 61
Comments: 7380

Andrew, I'd open a support ticket. I had a cleanup issue recently as well as someone else in a thread recently. I'll look for it and link it here. I think there is a cleanup problem inin certain situations, but Acronis is going to need to look at these to figure out why.

Forum Hero
Posts: 61
Comments: 7380

Heres the cleanup thread.

https://forum.acronis.com/forum/acronis-true-image-2019-forum/clean-not-working

Not sure if yours is related, but yeah, it could be growing if not cleaning up and failing to backup and or cleanup due to something similar.

Beginner
Posts: 1
Comments: 2

Thanks Bobbo.

Will open up a ticket. It does look like the same problem. 

I had considered the same "solution" (deleting the dataset and starting again), but would prefer to avoid having to do that if possible.

A

Forum Hero
Posts: 61
Comments: 7380

Yeah, I get it. My data set was so small it was fine, but I'd really like to know what the issue is and why it's happening. Especially since it seems to be happening a bit more frequently than it probably should be.

I just finished my large 600GB push of a new backup and it took 16 days. If this one ever gets messed up (again, happened long ago with this data too), I'm not going to be happy.

Beginner
Posts: 3
Comments: 13

I've had this error on my Windows 10 system disk cloud backup for the past two days. One thing I noticed which was mentioned in another thread is that over the past few weeks the cleanup has been taking longer than usual to complete - the backup typically takes 8-12 minutes but the cleanup takes around 30 minutes after that. By contrast the users disk backup (about half the size of the system disk backup) is completing its cleanup in a few minutes.

I wonder whether the "endless incremental" approach that the cloud backups use has hit some kind of limit. The initial full backup was made in January so that's over 4 months worth of incrementals, during which time I installed the Windows 10 1809 update. I'm very tempted to delete the entire backup and see whether starting afresh shows any improvement.

Forum Star
Posts: 111
Comments: 2481

I doubt that the number of times the task has been run will have a direct impact on Cloud cleanup. It is possible that they have been tinkering with the settings of the Acronis Cloud servers in preparation for the release of the ATI 2020 beta which appears to be immanent. However, such tinkering may not have any impact on clean up process.

I have been on the road for the last 3 weeks without a PC (only iPad) so I have not had an opportunity to observe any such behaviour.

Ian

Beginner
Posts: 0
Comments: 2

I am also having the same issue yesterday. the support told me to do reinstall and everything, still the same error. Could some one help investigate this please?

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Beginner
Posts: 3
Comments: 13

After nine successive backups reporting this, tonight's status is "cleanup successful". I assume Acronis have done something at their end.

Beginner
Posts: 3
Comments: 13

Looks like I spoke too soon. Since that one successful backup, the others have been getting the "consolidation failure" error.

Beginner
Posts: 0
Comments: 2

The support provided me a link to a repair tool, after the repair, I was able to consolidate successfully. Try contact them and give that a shot. Good luck