Understanding Acronis Licensing: Perpetual vs Advanced Subscription vs Premium Subscription
This is what I've learned from talking to Sales Support. Please correct me where I'm wrong?
I've also been referring to the following documents...
If you have a perpetual license you are allowed "updates".
An "update" means a minor update and not a new version.
If a new version comes out, you can still use your old perpetual license - forever.
You can still use the Acronis help files and this Acronis forum - forever.
You can still get support for Activation problems or Recovery problems - forever. (This is right, isn't it?)
But chat/email support stops for backup problems.
Say you buy a perpetual license on the 1st of September 2018 for $29.
Then if a new version of Acronis comes out any time during the next 30 days, you will be entitled to a free upgrade to that new version.
But if a new version comes out in 31 days time, then you will lose chat/email support for backups.
You will still be entitled to Activation and Recovery problems. (This is right, isn't it?)
So if you need help with backups, you will have to purchase a new Perpetual license.
There is no way of knowing when a new version of ATIH will come out. If you look at the lifecycle link above, you will see that the "Mainstream Support End Date" is To Be Decided for the 2019 version. This would imply that Acronis themselves do not know when a new version will come out. So you cannot know when your support for backups for your perpetual license will end.
The main benefit of an Advanced Subscription (for 1 year for example) are that
You get unlimited updates including version updates for the period of 1 year
You have unlimited support for the period of your subscription (That is right, isn't it?)
In addition to that you get
Facebook + Instagram backup
Cloud backup 250GB included (up to a max of 500GB for which you have to pay more)
Phone support (in addition to chat/email)
However, it is important to know that you are only allowed to have one incremental backup scheme per hard drive that you backup to the cloud.
For example, 1 full backup + inc + inc + inc + inc
If you would like to have a 2nd full backup + inc + inc + inc + inc, then the previous backup chain has to be deleted from the cloud.
You can also only have 1 such incremental backup scheme per hard drive.
You cannot have a differential backup scheme to the cloud.
The cloud for an Advanced Subscription only has 250GB.
You can purchase another 250GB.
But 500GB is the maximum you can buy with an Advanced Subscription.
After your 1 year subscription has ended, you need to purchase another new subscription.
I think your Acronis will stop working if you do not buy a new subscription (That is right, isn't it?)
On the other hand a Perpetual License will work indefinitely (you would lose support for backups if a new version was introduced - but you would still get support for Activation and Recovery problems - That is right, isn't it?).
In addition to the features of the Advanced Subscription above you get
Blockchain certification (not sure what these are - please let me know)
Electronic signatures (not sure what these are - please let me know)
The other main difference between Premium and Advanced, is that with Premium
You get 1TB cloud storage included
You can buy up to 4TB extra - making a total of 5TB.
The same restriction applies in terms of backups. You can only have one incremental backup scheme for each hard drive you want to backup.
Is this understand of the licensing strategy for Acronis True Image Home accurate?
Please let me know where I have misunderstood the Sales Support agent?
Which Acronis True Image Home do you buy?
And why did you decide to buy your particular version?
What use cases are best served by a Perpetual license, an Advanced subscription license or a Premium license?