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V2019 does not display the back up drive in "RECOVER."

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Forum Member
Posts: 11
Comments: 54

Hi guys 'n' gals,

After I updated to v2021....found that it was not suitable, I returned to v2019.

 

I performed all the necessary functions, eg; uninstall, clean, restart PC etc.,  & all seemed fine.

I did a manual back up which is now FULL > # 1. (one.)

Will check later, as it's due for it's first of two INCREMENTALS tonight. (In about 3 hours.)

 

Anyway, the main Q? is...Why when I go into the "RECOVER" tab/section, why does it not "see" my external "G" drive?

This is where all my back ups are saved & has been for years.

 

I've done the "REPAIR" using the installer, but it did not repair/fix the error.

 

"G" still does not show up.

 

Any ideas will be most welcome.

 

Regs, Rajah..

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Legend
Posts: 105
Comments: 25764

Rajah, this is where some screen shots would be helpful so that we can see what you are looking at here?

Where was your new Full backup stored to?  Was this on your G: drive?

When you speak of the Restore tab/section, do you mean the Recovery panel?
If so, then are you checking the same panel for each of your backup tasks?

After reverting back to ATI 2019, have you used the option to 'Add existing backup' to add back your old backups by selecting the most recent file for each different backup sequence?

Forum Member
Posts: 11
Comments: 54

Hi Steve,

Thanks for the reply & Q's.

 

All my back ups are on an external, powered, "G" drive (500 Gig HDD) & always have been.

(Unplugged after the back up.......of course.)

Yes. You are correct. I meant the RECOVER option & pane. (Edited the original post.)

 

I went through the whole process once more...

D/L'd a fresh copy of 2019, Un-installed current, restarted PC, checked/cleaned Registry, (nothing found)

& re-installed the fresh copy.

Looked exactly the same with the same results as noted below...

That is where my confusion starts because I expect to see my "G" drive in that RECOVER pane & all I see are...

Computer > "C" & my 2 DVD/CD burner drives...viz > "D" > "E".

 

Anywho...After reading the KB article on "How to add back ups", I went ahead & deleted the "original FULL # 2" back up & started from scratch.

(I had two, one # 1 & one # 2, (Diff dates), both about the same size. (117 odd Gig.)

 

I re-checked the options & started the back up. About 20 Mins later...

I now have just one FULL #1 & one INCREMENTAL #1 > 117.45 & 3.2 Gig respectively.

 

So Sir, it appears that shesa back to normal & fully functional once more. ;)

ps. Even now, I do not see my "G" drive in that RECOVER pane. What am I missing here?

 

Will stay with v2019, as it does not have any of the "garbage" that a back up & recovery program should come with.

(Version 2021.)

 

I received my refund as well, so that's taken care of. Ta muchly Cleverbridge.

 

Thanks again Steve.

Sorry the be a pain but these things happen. Ain't computers fun?  :)

 

Stay safe.

 

Regs, Rajah..

Legend
Posts: 105
Comments: 25764

ps. Even now, I do not see my "G" drive in that RECOVER pane. What am I missing here?

Rajah, I wonder if you are expecting to see something that has never been shown on the Recovery panel?

An example from my own backups:

This is a disk backup of my D: drive being stored on my external USB S: drive as shown on the Backup panel.

When I switch to the Recovery panel for this backup, there is no mention of the S: backup storage drive, instead it shows the content of the backup archive / image.

If I were to select the backup by ticking the selection box in the image, then it would offer me a choice of available drives to recover the backup image to, but this would not allow me to select the drive S: where the image is stored which is 'greyed out'.

Hence, I think you are looking for something that has never been offered in the recovery panel!

Forum Member
Posts: 11
Comments: 54

Hi Steve,

Yes. You are correct.

I'm confused by the terminology & process.

 

You said...

"If I were to select the backup by ticking the selection box in the image, then it would offer me a choice of available drives to recover the backup image to, but this would not allow me to select the drive S: where the image is stored which is 'greyed out'."

 

That, is what is confusing....It's RECOVER TO, not RECOVER FROM.

I blame myself for not understanding what the creators/authors meant.  ;)

 

So Steve, all's fine once more.

 

Thanks for the simple explanation.

 

Stay safe.

 

Regs, Rajah..