Acronis True Image OEM - Failed to connect to Acronis server.
Hi
I'm about to give up on Acronis and their products completely, it just doesn't work for me. I registered to the website and have a perpetual licence for Acronis True Image OEM that I got by purchasing a few of the fastest Kingston SSDs, but after installing the software I am unable to even log into it for the past 2 days, due to this error msg : "Failed to connect to Acronis server. Check your internet connection or try again later."
Tried turning off my firewalls and a few other solutions that I found on the support pages to make sure nothing is blocking the software on my end, I checked it all, but to no avail. There is no support to contact because this product is apparently not supported, there's just a bot that spams support articles.
My wired internet connection is perfectly fine and this is a freshly assembled powerful computer that includes the i9 processor, RTX 4090 graphics card and a few Kingston KC3000 SSDs, so I know the issue is not on my end. I don't know why Acronis is blocking my login but I certainly won't be recommending Acronis to anyone.
I assume this forum is largely inactive without support staff that can solve these issue, but I just want you to know that there are extremely disappointed customers that won't exactly give this software glowing reviews.
I suggest checking the Kingston www site as hopefully there is a new build by now. I suspect the build you have goes back to 18 May 2016 (according to the digital signature). That version was still being offered in October 2022. This may explain the issues in contacting the remote server.
Hello Max,
Thank you for reaching out to us regarding your OEM product. After checking your account, we have determined that the product you mentioned is an OEM version. As stated in our support policy, we do not provide direct support for OEM versions of our products.
In this case, we recommend reaching out to Kingston for assistance, as they are responsible for providing support for this product ( as correctly suggested by Steve and Ian ) . You can find more information on this here: https://kb.acronis.com/content/2201
We understand that this may be inconvenient for you, but we would like to suggest upgrading to Acronis Cyber Protect Home office. This will allow you to take advantage of our new features and have access to our dedicated support team for any future issues you may encounter.
Thank you for your understanding, and we hope this helps.
Acronis Links : Acronis Scheduler Manager : Acronis VSS Doctor : Backup Archive Compatibility : Cleanup Tool (All versions) : Cloning Disks : Contact Acronis Support : Difference between Backup and Disk Clone : Repair program / settings
MVP Assistant (Log Viewer) latest version see pinned topic in ACPHO forum page.
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