Skip to main content

Failed to recover file or folder

Thread needs solution
Posts: 2
Comments: 0

Error message: Failed to recover file or folder 'ACC6-cl1-vmdk~COV2AFGN'. But there is not such file or folder and I am trying to recover file 'ACC6-cl1-vmdk'

Yes, it's a VM file and Acronis says not guaranteed. Worked for many years. First time ever failed.  

0 Users found this helpful
Posts: 106
Comments: 26714

Sorry but more information needed or the log file showing the context for the error message?

Download a copy of the MVP Assistant log viewer tool and use this to look at the logs to see if they show any issues during the operation process?

You need to be using the new log viewer tool per the link below. 
MVP Assistant update for Acronis Cyber Protect Home Office (Version

If you have Disks & Partitions backups created on ATI 2020 or later using .tibx files, then look in the Backup Worker logs.

If you have Files & Folders backups using .tib files (or Disk backups from earlier versions using .tib files) or using Cloning then look in the Demon logs.

Other logs are shown by the MVP Assistant under the 'Active Logs' heading of the Log Viewer page of the Assistant.

The log files should be zipped to preserve their original file names if sharing in the forums and would need to be less than 3MB in size, otherwise you would need to share the zip file via a Cloud share service such as OneDrive, Dropbox etc.

On a personal note, I stopped using ATI for backing up virtual machine a long time ago as found it to be too time wasting.  I have a number of VMware VM's and more Hyper-V VM's and I use a simple synchronisation program SyncFolders to make backups of these VM's as / when I have been using them.  This is faster and easier than using ATI, and if needed I can do a reverse copy of the VM folder from my external storage drive if something has gone wrong!