France server inaccessible
I have recently upgraded from TI 2011 to TI 2020 after replacing all three of my home computers to run Windows 10. I've subscribed for TI advanced to give me 500GB Cloud storage capacity.
I created a number of Cloud backup tasks which worked well initially. Then, suddenly on 31st July all my Cloud backups started to fail on all three machines with the message "Network disconnected by timeout"; they have not worked since.
When I created the backups I selected "France" as the server location. The odd thing is that if I create Cloud backups to "Germany" or "Singapore" they appear to work OK, although, naturally, I'm nervous in the absence of an explanation for the failure to backup to "France". It may just be a coincidence but I received a notification from Acronis on 29th July of their intention to carry out maintenance in their cloud data centre on 30th July including the use of additional IP addresses. I'm assuming this email was not a scam but I'm beginning to have my doubts.
I've tried a number of avenues to resolve the error including:
- flushing dns
- resetting cloud certificate
- verifying Acronis servers are not blocked by Defender firewall - they can't be if I can access alternative servers
- re-installing Acronis
All to no avail.
Has anybody else experienced this problem or can cast any light on the matter. Incidentally I've opened a support ticket with Acronis but don't seem to be getting anywhere.