“Other” PC backup routines showing up under “This computer”
I mentioned this issue in another thread (“True Image 2020 -Backup option settings loss”), but I thought posting a new thread would be more appropriate. I have 4 PC’s on one local network and another on a separate network, but all on the same Acronis “account”. The Acronis console, for each PC, lists backup routines under “This computer” which should be just the routines for that specific machine, and should show the backup routines for the other computers on the account under “Others”. However, I have backup routines that should be under “Others” showing under “This computer”. This creates a problem because if a backup routine for the computer that is incorrectly showing under “This computer” is currently running, the backups for that local computer go into “queued” state and will not start until the remote computer finished its backup routine. If I delete a Cloud backup routine for a remote PC it indeed deletes the entire backup file set on the cloud for that remote computer. For a local NAS backup, I can delete the routine but keep the data files. I did discover that one of the ways the remote compute backup routine can get pulled under “This computer” is to select the backup routine under “Others” and then select “Reconfigure” at the bottom right of the console screen. If I make any changes to that remote backup and save the settings, the backup gets pulled under “This computer”. While this seems like a great feature to allow me to remotely modify backup settings (particularly for a PC that is on a different LAN at a remote location), once the backup routine is pulled under the “This computer” list, it impede’s the ability of those local backups from running on their appointed schedules, if the remote backup is running. I’ve attached an image of the console from one of my PC’s, TESLA. There are 4 other PC’s on my account, FERMI, BUGATTI, FIREWIRE, and HAROLD. The TESLA console shows 2 routines that should be under “This computer” and another that should not be there (FERMI-Cloud). There are 2 backup routines that I expect to see under “Others” (HAROLD and FIREWIRE-Cloud). There is one backup routine that should not be there (TESLA [Acronis Cloud]) and I don’t even know what it is (“Open Location” is greyed out) as it is an old routine that I deleted from the local machine. That same file folder looking backup routine is also showing up under “Others” on the FERMI console. 1) Is there a way to force the Acronis console to “reset” and list all of the backup routines on a user account so that they are listed in the correct area of the console? 2) Has anyone else seen similar behavior? I will also note that I’ve disabled the Acronis Manage Machine Service Mini (MMSM) earlier this week that I’m sure has something to do with how the local console gets update with remote computer backup routines. For example, the console only shows Acronis Cloud backup routines for the remote computers, but not any of the NAS backups for the remote machines. However, this problem started a while back before MMSM was disabled and the remote backups that are being reported under “Others” are new backup routines I created after disabling MMSM. It does seem that this started happening around the end of October.
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