Skip to main content

Recovery von validiertem Backup scheitert TI2020

Thread needs solution
Forum Member
Posts: 19
Comments: 33

Hallo, ich habe TI2020 auf einem aktuellen Windows 10/64 Rechner. Ich mache tägliche differentielle Backups meiner System SSD und validiere diese täglich.

Jetzt wollte ich auf den Stand vom Vortag zurücksetzen. Statt aber nach dem Neustart das Backup durchzuführen kommt die Meldung, dass Windows repariert werden muss. (Das ist zum Glück mit der Windows-Reparatur CD auch gelungen). Ich habe das zweimal mit demselben Ergebnis versucht.

Auch von aktueller Acrinis Notfall CD ist ein Recovery mehrfach misslungen.

Was nützt ein validiertes Backup, wenn man es nicht nutzen kann?

Woran kann es liegen?

0 Users found this helpful
Legend
Posts: 106
Comments: 26366

Hello, I have TI2020 on a current Windows 10/64 computer. I do daily differential backups of my system SSD and validate them daily.

Now I wanted to go back to the previous day. Instead of performing the backup after the restart, however, the message that Windows needs to be repaired appears. (Fortunately, the Windows repair CD also succeeded in doing this). I've tried this twice with the same result.

Recovery from the current Acronis Emergency CD has also failed several times.

What good is a validated backup if you can't use it?

What could be the problem?

It is not possible to guess why the recovery here wasn't successful without more information, and in particular, the log messages from the recovery operation.

The first comment is that the Acronis recovery media has to be booted using the same BIOS boot mode as is used by Windows 10 for this PC.  If Windows 10 uses UEFI to boot, then so must the rescue media.

Next, only a recovery from a Disks & Partitions backup image will result in a successful recovery and a bootable Windows OS.  The Disks & Partitions backup should include the hidden / system partitions that Windows uses to boot correctly / successfully.

See KB 63226: Acronis True Image 2020: how to create bootable media and KB 59877: Acronis True Image: how to distinguish between UEFI and Legacy BIOS boot modes of Acronis Bootable Media

KB 63295: Acronis True Image 2020: How to restore your computer with WinPE-based or WinRE-based media

Forum Member
Posts: 19
Comments: 33

Hello,

Of course I did not use a different BIOS, how could I?

Trying to make a backup from the working system, I cannot even touch the Bios. TI should do everything automatically. - it does until the shutdown of the computer, but it does not the restart.

Of course I made a partition backup of my whole SSD with the Windows 10 OS. - Actually it worked some times before in the last years.

Where can I find log files of the operations?

 

Legend
Posts: 106
Comments: 26366

KB 59877: Acronis True Image: how to distinguish between UEFI and Legacy BIOS boot modes of Acronis Bootable Media shows how the BIOS boot mode options are offered on some systems.

Acronis does not touch the BIOS while making a backup nor when doing a Recovery, that is all under the control of the user.

The log files created during a recovery are volatile and must be captured / saved while in that recovery environment for the rescue media and are lost once that environment is exited.

Forum Member
Posts: 19
Comments: 33

"The log files created during a recovery are volatile and must be captured / saved while in that recovery environment for the rescue media and are lost once that environment is exited." – rarely laughed so much ;-)))

TI break down !!! If there is no log file automatically, there is no chance.

Again. I first started the recovery inside Windows and inside working TI. You don't have to deal with BIOS. You just choose the backup and klick recover and a little later restart the computer. Thats all. Everything elso the backup software has to do on its own. – Unfortunately it shut down the computer destroyed probably the MBR and than nothing.

Only after that I tryed with recue CDs. Using rescue CD created by the backup program on the computer they are in use, everything should work automatically. If you need to be an IT specialist, the backup programm is a niusance.

From CD, the rescue program started, but did not finish the recovery. I tried several CDs.

My backups are differential backups and validated every day. Thus, it should be possible to trust in them.

It is a very disapointing experience. If one cannot be sure backup works, you can save the money and past and copy your data.

Legend
Posts: 106
Comments: 26366

Karsten, when you are in the recovery environment the logs are created automatically but they are stored on the X: drive which is lost when the PC is restarted!  This is a function of the media which is intended to be used even in bare metal environments where there is no existing file system that logs can be saved to!

What method was used to create the rescue CD's you are using here?  The fact that rescue media fits on a CD and doesn't require a DVD to be used, suggests that this is Linux based rescue media, which is also what is used when doing a recovery starting from ATI running in Windows.  There are a number of known limitations for the Linux based rescue media which is why the recommendation is to create the 'Simple' WinPE version of the rescue media where those limitations are not normally encountered.

Forum Member
Posts: 19
Comments: 33

I used every single method available for rescue discs. For some a Cd was enough other needed a DVD.

Actuelly I don't want to use rescue disks at all. I want a backup program that is able to go back one day without any problems.

I suppose I have to use another program which just does what it promisses to do.

Legend
Posts: 106
Comments: 26366

Karsten Evers wrote:

Actually I don't want to use rescue disks at all. I want a backup program that is able to go back one day without any problems.

I suppose I have to use another program which just does what it promises to do.

Any program that is going to revert the state of the Windows OS to a previous time is going to need to restart the PC in order to replace (restore) system files & programs that are locked when the PC is operational.

If you are unhappy with using rescue media to boot the PC then there is a method of adding a Windows Boot Manager option to boot into a WinPE Acronis rescue media environment that can be used instead of the rescue media.  The caveat here is that this only works when the OS disk has not suffered from a total failure!

To do this, you use the Acronis bootable rescue media builder tool and select the 'Simple' option but select to create a .WIM file instead of creating either a CD/DVD or USB media.

Create a new directory C:\Acronis and create the .WIM file in that directory.

Next, download a copy of EasyBCD and use this to add the BCD boot manager entry, pointing this to the C:\Acronis\AcronisBootablePEMedia.wim then save the new entry.  That's it - Done!

See YouTube video https://youtu.be/C2DjtMzcWIc

 

Forum Member
Posts: 19
Comments: 33

"Any program that is going to revert the state of the Windows OS to a previous time is going to need to restart the PC in order to replace (restore) system files & programs that are locked when the PC is operational."

I am not a computer nerd, but I am not stupid. It is just: True image did not work like it should! Of course a restart is necessary. I understood this very well and I also did it several times. It just did not work. Only that is the problem!

And you are telling me nothing, why it did not work or how to make it work for future.

I don't wan't to use rescue media because the normal process of restoring including the restart of the computer should work 100% reliable. Rescue disks should be the very last option – but if needed, they should work properly, too.

For sure I don't want to choose every day, how my computer should start, if that is the condequence of your suggestion of using a boo manager.

Legend
Posts: 106
Comments: 26366

Karsten, sorry but it sounds like I am not able to help you with this issue.  I do not work for Acronis and have no means of taking this issue further for an unsupported version of their code.

I would normally recommend users to open a support ticket with Acronis but ATI 2020 is no longer supported by them so you would have to upgrade to Acronis Cyber Protect Home Office and show that the same issue is happening with that to get support.

Any restart of the PC by Acronis from within Windows will only use the Linux media as advised previously, hence I offered you a way of being able to restart into the Windows PE rescue media in my last update.  That option does not require you to choose how the computer should start on every start - you just leave Windows 10 as the default to start automatically after say 5 seconds delay.  This is an option I have been using for some years after seeing that Macrium were using this same approach.

See the documents below for known issues with Linux based media.

KB 58006: Acronis software: NVMe drives in RAID mode are not detected by Linux-based bootable media and Acronis startup recovery manager

KB 46250: Acronis Linux-based Bootable Media: Troubleshooting USB HID Devices Detection Issues

KB 45330: Acronis Bootable Media Does Not Detect HDD, RAID or NIC

KB 45331: Acronis Bootable Media(Linux-based): Troubleshooting NIC Detection

KB 59947: Acronis True Image Linux-based bootable media boots into black screen after selecting any option in the option menu