True Image 2021 Backup fails since one month

Thread needs solution
Harald Thomas
Beginner
Posts: 1
Comments: 0

Hello,

I am using True Image 2021 for creating weekly incremental backups to a Synology NAS from my Windows 10 computer.

It worked well till 3 weeks ago but now there is a message after finalization of the backup that there is an error in the File System and I should check for Errors (see attached screenshot). I checked the drive with chkdsk and also with "sfc /scannow"

The first run of sfc said that it had repaired something. I rebooted and reran the tool. Now it didn't find any errors. Also checkdisk finished without errors.

I repeated the backup but again it ended with the same error message.

It created the *.tibx file on the NAS but in Acronis it does not mention this backup as available for Restore.

What can I do to locate the file system errors and repair them?

Thanks for your help in advance

Best Regards

Harald

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Mon, 05/09/2022 - 06:02
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Steve Smith
Legend
Posts: 109
Comments: 27768
mvp

Harald, welcome to these public User Forums.

There are no known issues with ATI 2021 that would cause this type of error message that I am aware of.  I do regular backups using the same version to my own Synology NAS and have not seen any similar issues.

Depending on your source selection then errors could come from any hidden / system partitions that are included but which are not checked using CHKDSK unless you have allocated a drive letter to the partition.

The logs for the backup task may give more detailed information on where the errors are coming from.

Download a copy of the MVP Assistant log viewer tool and use this to look at the logs to see if they show any issues during the operation process?

The latest version of the new log viewer tool is at the link below. 
MVP Assistant update for Acronis Cyber Protect Home Office (Version 1.1.6.0)

If you have Disks & Partitions backups created on ATI 2020 or later using .tibx files, then look in the Backup Worker logs.

If you have Files & Folders backups using .tib files (or Disk backups from earlier versions using .tib files) or using Cloning then look in the Demon logs.

Other logs are shown by the MVP Assistant under the 'Active Logs' heading of the Log Viewer page of the Assistant.

The Schedule2 log contains information related to scheduled task but is one of the more difficult logs to read / work through.

The log files should be zipped to preserve their original file names if sharing in the forums and would need to be less than 3MB in size, otherwise you would need to share the zip file via a Cloud share service such as OneDrive, Dropbox etc.

Tue, 05/10/2022 - 18:30

Acronis Links  :  Acronis Scheduler Manager  :  Acronis VSS Doctor  :  Backup Archive Compatibility  :  Cleanup Tool (All versions) : Cloning Disks  :  Contact Acronis Support  :  Difference between Backup and Disk Clone : Repair program / settings

MVP Assistant (Log Viewer) latest version see pinned topic in ACPHO forum page.
MVP Custom PE Builder available from Community Tools page.
Acronis True Image User Guides available from Product Documentation page.
imTranslator for quick translation of language posts.

Products: Acronis True Image 9.0 - 11.0, 2009 - 2021  Disk Director 12.5 Acronis Revive
IanL-S
Forum Star
Posts: 199
Comments: 4795
mvp
Steve Smith wrote:

.....

Depending on your source selection then errors could come from any hidden / system partitions that are included but which are not checked using CHKDSK unless you have allocated a drive letter to the partition.

The logs for the backup task may give more detailed information on where the errors are coming from.

I agree with Steve that this a a distinct possibility - I had it happen once some years ago. 

Ian

Wed, 05/11/2022 - 03:41

Gigabyte Aorus GA-AX370-Gaming 5 M/B; AMD Ryzen 1700X; 16gig RAM; 2 x 500 gig Samsung 970 EVO PCIe NVMe, 1 x 250 gig Samsung 960 EVO PCIe NVMe drives + other drives (Windows 10 Pro 64)
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Products: Cyber Protection Home Office (latest build); Disk Director 12.5