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iMac error, first time user.

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Beginner
Posts: 2
Comments: 4

Hello, I use Acronis on my PC but wanted to try it on my iMac before buying.

So today I downloaded the trial version.  I'm using the latest version and I run Big Sur 11.1 on my iMac.

Twice in a row when I tried to make a global backup like I do on my PC it has told me it failed.  This sure doesn't make me want to buy it if this is going to happen.

Can someone please help with this?

Many thanks, and sorry about the text, I don't know how to make a file out of it.

 

Here's the error text.

2021-01-19T12:55:48:099-05:00 4640747008 I00000000: -----

2021-01-19T12:55:48:099-05:00 4640747008 I00000000: ATI Demon started. Version: 25.6.1.35810.

2021-01-19T12:55:48:102-05:00 4640747008 I013C0006: 23D2F552-A7CA-4EC2-B110-D39243CD872F

2021-01-19T12:55:48:106-05:00 4640747008 I00640002: Operation Paul Higginbothams iMac started by schedule.

2021-01-19T12:55:51:715-05:00 4640747008 I013C0000: Operation: Backup

2021-01-19T12:55:51:715-05:00 4640747008 I0064000B: Priority changed to Low.

2021-01-19T12:55:52:075-05:00 4640747008 E00000000: Can't read slices: Error 0x40011: The specified file does not exist.

| line: 0xaa33a143c434a602

| file: /Users/hudson_agent/bs_hudson/workspace/ati-main-mac/1139/product/home/backup_worker/impl/backup_worker.cpp:180

| function: ReturnCodeToError

| line: 0xaa33a143c434a602, /Users/hudson_agent/bs_hudson/workspace/ati-main-mac/1139/product/home/backup_worker/impl/backup_worker.cpp:180, ReturnCodeToError

| $module: ti_demon_macia64_35810

|

| error 0x40011: The specified file does not exist.

| line: 0xc8d8731ce106f9c2

| file: /Users/hudson_agent/bs_hudson/workspace/ati-main-mac/1139/product/archive/ver3/adapter/error.cpp:52

| function: ConvertArchive3Error

| line: 0xc8d8731ce106f9c2, /Users/hudson_agent/bs_hudson/workspace/ati-main-mac/1139/product/archive/ver3/adapter/error.cpp:52, ConvertArchive3Error

| $module: ti_demon_macia64_35810

2021-01-19T12:56:47:033-05:00 4640747008 E02160015: Error 0x2160015: A backup error.

| trace level: error

| line: 0xa340ffd3416335cf

| file: e:/jenkins_agent/workspace/ati-disk_backup/708/product/main/core/da_api/backup.cpp:353

| function: Commit

| line: 0xa340ffd3416335cf, e:/jenkins_agent/workspace/ati-disk_backup/708/product/main/core/da_api/backup.cpp:353, Commit

| $module: disk_backup_macia64_708

|

| error 0x29b0fff: Unknown error

| line: 0x8ba4fa0bac28c371

| file: e:/jenkins_agent/workspace/ati-disk_backup/708/product/main/core/resizer/archive3/backup_partition.cpp:1566

| function: operator()

| line: 0x8ba4fa0bac28c371, e:/jenkins_agent/workspace/ati-disk_backup/708/product/main/core/resizer/archive3/backup_partition.cpp:1566, operator()

| function: file_backup_run

| path: /Volumes/Big Sur/Paul Higginbothams iMac.tibx

| $module: disk_backup_macia64_708

|

| error 0xfff1: Resource deadlock avoided

| line: 0x8ba4fa0bac28c371

| file: e:/jenkins_agent/workspace/ati-disk_backup/708/product/main/core/resizer/archive3/backup_partition.cpp:1566

| function: operator()

| line: 0x8ba4fa0bac28c371, e:/jenkins_agent/workspace/ati-disk_backup/708/product/main/core/resizer/archive3/backup_partition.cpp:1566, operator()

| function: read

| path: /System/Volumes/Data/Users/paulhigginbotham/Library/Mobile Documents.63793545/com~apple~mail/Data/MailData/ubiquitous_SyncedSmartMailboxes.plist

| code: 0xb

| $module: disk_backup_macia64_708

2021-01-19T12:56:47:746-05:00 4640747008 E013C0005: Error 0x13c0005: Operation has completed with errors.

| trace level: error

| line: 0x9f2c53c72e8bcedb

| file: /Users/hudson_agent/bs_hudson/workspace/ati-main-mac/1139/product/products/imager/demon/main.cpp:741

| function: main

| line: 0x9f2c53c72e8bcedb, /Users/hudson_agent/bs_hudson/workspace/ati-main-mac/1139/product/products/imager/demon/main.cpp:741, main

| $module: ti_demon_macia64_35810

0 Users found this helpful
Legend
Posts: 109
Comments: 28191

Paul, welcome to these public User Forums.

Caveat: I am a Windows user with no direct experience of using ATI on any Mac.

I can only recommend raising this question in the dedicated ATI for Mac Forum where other experienced Mac users should be able to provide better answers or else opening a Support case direct with Acronis while your 30-day Trial support is active.

Beginner
Posts: 2
Comments: 4

Thank you, I'll try to find that forum and post there.

Legend
Posts: 109
Comments: 28191

Paul, the forum name in my earlier post is a link to the Mac forum.

Beginner
Posts: 2
Comments: 4

Steve Smith wrote:

Paul, the forum name in my earlier post is a link to the Mac forum.

Thanks kind sir, I posted it on the Mac forum, I hope it's the right place.