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True Image Clone Disk Wizard crashes after identifying source and destination disks

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Beginner
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I'm attempting to clone my 2TB hard drive onto a 2TB Crucial SSD. The True Image software recognizes and properly shows both drives: the hard drive is shown as C:/Disk 1, and the SSD is shown as Disk 12 (   After I select them both and click on PROCEED, the software just crashes and shuts down. I tried a second time, and now the program just hangs on SOURCE DISK. Can anyone help?

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Legend
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John, welcome to these public User Forums.

See KB 2201: Support for OEM Versions of Acronis Products which applies to all OEM versions of ATI supplied with hardware purchases.

Please see KB 56634: Acronis True Image: how to clone a disk - and review the step by step guide given there.

Note: the first section of the above KB document directs laptop users to KB 2931: How to clone a laptop hard drive - and has the following paragraph:

It is recommended to put the new drive in the laptop first, and connect the old drive via USB. Otherwise you will may not be able to boot from the new cloned drive, as Acronis True Image will apply a bootability fix to the new disk and adjust the boot settings of the target drive to boot from USB. If the new disk is inside the laptop, the boot settings will be automatically adjusted to boot from internal disk. As such, hard disk bays cannot be used for target disks. For example, if you have a target hard disk (i.e. the new disk to which you clone, and from which you intend to boot the machine) in a bay, and not physically inside the laptop, the target hard disk will be unbootable after the cloning.

I would strongly recommend that you make a full disk backup of your source 2TB HDD before making any further attempts at cloning - a backup is your safety net in case of any mistakes or errors that could cause both disk drives be damaged or corrupted etc.  The backup would need to be stored on another separate (external) disk drive.