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Restore fails with long path names: E0004001A

Beginner
Posts: 1
Comments: 0

Hello,

our customers is using True Image Server 9.1 build 3641 and has some issues regarding the restore feature of True Image Server 9.1.
If the path name is longer than 255 signs, the restore fails with the following error code:

Wiederherstellung von Datei oder Verzeichnis 'AW Action requested Please submit draft request by March 7th - Renewal of Marioff GmbH credit facility and issuance of a supporting parent guarantee.msg' fehlgeschlagen.
Wiederherstellung von Datei oder Verzeichnis fehlgeschlagen. (0x4001A)
Path = "Y:\R\Drive(D)\Daten\Eigene Dateien\5_Rechnungswesen_Controlling\Bürgschaften-Garantien\Übersicht Deutsche Bank\Bürgschaftsrahmen\AW Action requested Please submit draft request by March 7th - Renewal of Schneider GmbH credit facility and issuance of a supporting parent guarantee.msg",
Hints = 1
Tag = 0xA8A1022BD18AE2A8
Fehler beim Erstellen der Datei. (0x4000A)
function = "CreateFileW",
filename = "Y:\R\Drive(D)\Daten\Eigene Dateien\5_Rechnungswesen_Controlling\Bürgschaften-Garantien\Übersicht Deutsche Bank\Bürgschaftsrahmen\AW Action requested Please submit draft request by March 7th - Renewal of Schneider GmbH credit facility and issuance of a supporting parent guarantee.msg"
Tag = 0xA8A1022BD18AE036
Das System kann den angegebenen Pfad nicht finden. (0xFFF0)
code = FFFFFFFF80070003
Tag = 0xBD28FDBD64EDB816: Wiederholen/Ignorieren/Abbrechen

Is there any solution for this problem? Thank You!

Kind regards,

Beginner
Posts: 0
Comments: 1

Well, you can use Long Path Tool for such problems as well.