Skip to main content

Restore problems, Keyboard and mouse not working

Thread needs solution
Beginner
Posts: 1
Comments: 0

We use Acronis® True Image Echo Enterprise Server® with Acronis Universal Restore® (build 8,163)
I just did a restore to dissimiliar H/W to a different server. Usually the hard part is the Raid drivers but this time the server boots up an is at the Login Prompt but the KB and Mouse don't respond. The Numberlock light on the KB doesn't even come on. I know sometimes USB devices take a few to detect but its been a half an hour. What can I do to get this working so I can login and use the server?

0 Users found this helpful
Forum Moderator
Posts: 147
Comments: 5449

#1

Hi!

Welcome to Acronis forums! I'd recommend trying the suggestions outlined in the article USB Mouse and Keyboard Do Not Work After Restoring with Acronis Universal Restore