access denied to "documents and settings/owner" folder in mounted image
Hello Acronis Folks, I have not been here a long time as I have not had any problems. I use Acronis TI Home 9 build 3854 and have done many full disk image restorations on my XP desktop computer with out any problems. These are from images that have been stored on an external hard drive. But that desktop computer has bit the dust. So I connected the external hard drive to a different XP computer (laptop), fired up TI9 and mounted the most recent image as a drive, hoping to copy documents. I was able to access almost everything on the drive, except the main thing that I want. The "My Documents" folder. I have a separate folder that I named "Bill'sDocs", in which I had stored a large amount documents from older computers. And I can access every one of these without problem, as well as everything else in the mounted image that I tried. But, the my documents folder is accessed by way of C:\Documents and Settings\Owner\My Documents (actually, I:\......... on the mounted image, after Acronis gives it a different drive letter during mounting). Now this is slightly different tree than what shows on my laptop. On the lap top to which I'm trying to restore files, the tree is C:\Documents and Settings\My Name\My Documents". I notice that on the image Instead of "My Name", it has "owner". So under the documents and settings folder on my laptop it has the folders "administrator, all users, default user, my name"(which contains "My Documents"). Where as on the image the tree is the same, except "my name" isn't there, and instead there is a folder "owner". (As well as, for some reason "local service and network service folders). So "my documents" is under the folder "owner" on the image, while on the lap top I'm using "my documents" is under "My Name". I suspect that somehow this has something to do with the problem, but I don't know what to do about it. By the way, I'm not trying to restore anything to the "my documents" folder on the laptop, but to a special folder that has been set up on the desktop. I can RECOVER individual files when I don't mount the image, and I have tried going this route. "Owner" shows up with a plus sign beside it, and when I click on the + sign many other folders show up which includes all of "my documents". Then I can select these files to restore. I can't do anything else with them, like view,open or copy them. I can only restore them. The only trouble with that is, when I tried to restore a large number of them, I invariably get messages about the "can not restore, file names being too long." I'm never quite sure which files that I might need are being left out.
For some odd reason, when I mount the image, the "owner" folder does not have a plus sign beside it any longer, and when I try to click on it I get the "access denied" message. Accessing the Acronis image file on the external drive (without mounting it as an image) from my laptop, I have tried all kinds of techniques to claim ownership and change permissions of both the image file, as well as the entire external hard drive tree. This all seems to go very well as I'm doing it. But still, nothing helps, once I mount the image and try to access "owner", I get "access denied". I can access everything else on the drive, but not the "owner" folder.
Any ideas? I have researched this in the knowledge base, where I got the idea about "claiming ownership". Also here http://kb.acronis.com/content/1549 and http://kb.acronis.com/content/1549. But so far can't find anything that works. I have mounted in both "read only" and also "write" mode, no difference.