Acronis 2014, I can not restore my backup

I have been using Acronis 2014 to keep my computers backed up. I finally needed to use the backup and I am having a lot of difficulty restoring it.
It has been backing up to a NAS by using a Mapped network drive. The backup verifies OK.
First problem is that Acronis 2014 can not restore from a NAS. OK, so I copied the backup to a local HDD and restored from there.
Second problem, Acronis 2014 does not restore to M.2 drives. So, after trying many ways to recover to a regular HDD and then move it over to the M.2 drive I bit the bullet and I purchased Acronis Cyber Protect Home Office Advanced. (I am seriously not a fan of the yearly plan scheme, but I needed this back up and running)
So now I can restore my backup directly to the M.2 drive and it looks complete, but it will not boot. I have tried fixing and repairing and even recreating the MBR, I have tried copying the restored files in top of a new Windows10 installation. I have tried everything I can find on the network to get a partition to boot. I have tried the Acronis recovery DVD as well as their recovery USB drive booted from both UEFI and Legacy boot. I have chkdsk'ed the M.2 and even tried a full reformat.
I can't even restore my backup to an HDD and simply boot from there. Not an ideal solution since I would rather have Windows installed on the M.2 drive, but at least it would be running.
I expected to be able to restore my Acronis backup with little trouble and be back up and running quickly. I am now 5 days in to this and since every restore or copy takes hours, I have wasted far too much time. Now even after spending another 130USD for Acronis 2022 I still do not have my computer restored.
Any help or suggestions would be very welcome.

You do not say what brand of M.2 drive you have. Some vendors, such as Western Digital have OEM versions of ATI/ACPHO that can be downloaded from their support site. Check out there is one from your vendor. Then you should be able to get a refund - my recollection is that you can ask for a refund within 30 days of purchase - see this knowledge base document.
Ian
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Gigabyte Aorus GA-AX370-Gaming 5 M/B; AMD Ryzen 1700X; 16gig RAM; 2 x 500 gig Samsung 970 EVO PCIe NVMe, 1 x 250 gig Samsung 960 EVO PCIe NVMe drives + other drives (Windows 10 Pro 64)
Gigabyte Aorus B360 Gaming 3M/B, Intel i5 9400; 16gig RAM; 1 x 500 gig Samsung EVO Plus PCIe NVMe + 1 x 250 gig Samsung 960 EVO PCIe NVMe + other drives (Windows 10 Enterprise 64)
Gigabyte Aorus H370 Gaming 3M/B, Intel i5 9400; 16gig RAM; 1 x 500 gig Samsung EVO Plus PCIe NVMe + 3 x Kingston HyerX Fury 240gig RAID 5 + other drives (Windows 10 Enterprise 64)
Synology DS414 NAS 4 x 4TB WD Red HDD

Thank you for the quick response.
The computer is a Win10 desktop Z390 Auros Pro wifi rev1, INTEL i7-9700k, EVGA RTX 2080ti , 32MbRAM, 500gB NVME M.2 HDD with 2 DVD burners and several external Hot-swappable drive bays.
I have installed a fresh copy of Windows10 onto the M.2 drive and it works fine, and there are no critical files on the backup that need recovering so I can start from scratch if I have to, but I don't want to.
The BIOS boot mode is legacy for the fresh win install, I don't know what it was on the backup. But I have tried installing from both a UEFI launched USB as well as a Legacy launched USB and neither one works boots. I also burned an Acronis recovery DVD and tried it from there too, it did not boot either.
While I was able to restore my 2014 backup to the M.2 disk and all of the files looked like they were there but it would not boot. I restored to a regular HDD with the same results. I tried boot recovery and fixes from the console (diskpart, bootrec, bcdboot) and the latest thing I tried was rebuilding the MBR with AOMEI. it still will not boot. I even tried copying all of the restored files on the HDD into a working Win10 install on the M/2 disk with no luck.
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Dear Keith Gruman,
We would really like to help with this issue.
Since even the latest build did not help to restore we recommend to contact our support as soon as possible: Customer Service and Support (acronis.com)
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Best regards, Daria Sorokina | Forum Moderator
Information provided AS-IS with no warranty of any kind.
To contact support, please follow http://www.acronis.com/en-us/support

The BIOS boot mode is legacy for the fresh win install, I don't know what it was on the backup. But I have tried installing from both a UEFI launched USB as well as a Legacy launched USB and neither one works boots. I also burned an Acronis recovery DVD and tried it from there too, it did not boot either.
Keith, if your PC supports both UEFI and Legacy, then I would recommend going for UEFI as there are a number of benefits!
First, larger size drives are supported by GPT partitions used for UEFI, second is that you have an upgrade path to Windows 11 that is not available for Legacy systems!
The next comment is that most NVMe M.2 drives normally require UEFI to work best so I am a little surprised that you have been choosing a Legacy install.
While I was able to restore my 2014 backup to the M.2 disk and all of the files looked like they were there but it would not boot. I restored to a regular HDD with the same results. I tried boot recovery and fixes from the console (diskpart, bootrec, bcdboot) and the latest thing I tried was rebuilding the MBR with AOMEI. it still will not boot. I even tried copying all of the restored files on the HDD into a working Win10 install on the M/2 disk with no luck.
I would suggest looking carefully at your ATI 2014 backup image, in particular at the partitions contained within that image. Does it have an EFI System partition to indicate that the PC was using UEFI when the backup was created? If it does, then it should only be restored using UEFI mode.
Copying Windows system files from a backup to a working installation of Windows 10 will never be successful due to locked files and permissions etc.
If you still have a working PC with the original OS drive, then making a new backup using ACPHO would be the first recommendation, which would give you the option of performing a recovery when booting from Acronis rescue media in UEFI mode and converting the system from MBR to GPT and from Legacy to UEFI.
One further question, looking at the BIOS settings, what is shown for the Boot device? Is it the NVMe M.2 drive, or is it booting from another drive installed in the PC? I ask because it is possible that the boot partition (MSR or EFI) is on a different drive in multi-drive systems!
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Acronis Links : Acronis Scheduler Manager : Acronis VSS Doctor : Backup Archive Compatibility : Cleanup Tool (All versions) : Cloning Disks : Contact Acronis Support : Difference between Backup and Disk Clone : Repair program / settings
MVP Assistant (Log Viewer) latest version see pinned topic in ACPHO forum page.
MVP Custom PE Builder available from Community Tools page.
Acronis True Image User Guides available from Product Documentation page.
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Thanks again for the response, but I think I am done.
I have begun setting up a clean install, it will take a week or two to get everything back how I want it, but at least I can use it while I dig up old programs and passwords.
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Acronis Links : Acronis Scheduler Manager : Acronis VSS Doctor : Backup Archive Compatibility : Cleanup Tool (All versions) : Cloning Disks : Contact Acronis Support : Difference between Backup and Disk Clone : Repair program / settings
MVP Assistant (Log Viewer) latest version see pinned topic in ACPHO forum page.
MVP Custom PE Builder available from Community Tools page.
Acronis True Image User Guides available from Product Documentation page.
imTranslator for quick translation of language posts.